Collection Resolution Specialist Jobs in Georgia

Seeking a Leader for the position of Collections Manager for Sports & Imports Autos!

• Earn up to $150k/year! (based on exp/skills)

• BASE $75k/year PLUS Bonus!

Why Join Our Team?
At Sports & Imports Autos, we have proudly served the greater Atlanta area for over 24 years, excelling in providing top-quality vehicles and outstanding customer service.

As an equal opportunity employer, we champion diversity and inclusivity within our workforce. We believe in valuing our employees and nurturing a supportive, family-oriented work environment that encourages personal and professional growth. If you are a motivated individual ready to make an impact, we would love to connect with you!

Key Responsibilities:

• Lead and manage a team of Collection Specialists and provide KPI reports

• Maximize collection rates and attend regular meetings

• Review all Collections Specialist activities to identify any potential collection issues

• Reach out to customers with outstanding balances via phone, email, or letter

• Negotiate payment arrangements with customers experiencing financial difficulties while adhering to legal regulations

• Track payment progress and send reminders to ensure timely payments

• Maintain detailed records of collection activities

• Understand and follow the Fair Debt Collection Practices Act (FDCPA) guidelines when contacting debtors

We Offer:

• Earn up to $150k/year! (based on exp/skills)

• BASE $75k/year PLUS Bonus!

• 5 Day Work Week! Flexible Schedule (Monday thru Saturday. Closed Sundays with One Weekday Off!)

• Paid Time Off / Paid Holidays

• Health Insurance

• Dental Insurance

• Vision Insurance

• Work Polos are Provided Free! Business Casual dress code

• Supportive Management that wants to see YOU Succeed!

• Stellar Job Security with a family owned business of over 24 years!

What We Seek:

• Manager Experience in Account Management/Collections 

• First Party Collections experience

• Automotive/BHPH Collections Experience is a PLUS

• Other Industry Collections Manager experience in a business collecting on behalf of itself

• Experience working with a team and Managing a team

• Must be able to work and thrive working in a fast-paced environment

• Ability to handle high call volumes with a high level of accuracy

• Great Customer Service Skills

• Customer Retention and Relationship Management Experience

• Strong Negotiation and Communication Skills, both Verbal and Written

• Problem Solver that can help customers get back on track, ability to de-escalate complex customer issues

• Ability to identify issues and create solutions to resolve the issue

• Experience Resolving Deliquency

• Payment Processing Experience and Excellent Phone Skills

• Skip Tracing Knowledge is a PLUS

• Working Knowledge of Microsoft Excel and Google Sheets. Ability to use multi-computer applications at once

• Knowledge of inventory/service and working with warranty companies is a BIG PLUS

• Bilingual Skills (Spanish & English) is a PLUS

All those interested should APPLY and CALL us at 855-298-5203 to arrange an in-person interview. Please make sure to include your updated contact information with your application.

ABSOLUTELY NO WALK-INS! YOU MUST HAVE AN APPOINTMENT.

***Although we are hiring at both our Buford and Stone Mountain locations, all interviews will be held at our Buford location.***

Sports & Imports Autos

4247 Buford Dr

Buford, GA 30518

• Must Be At Least 18 Years Of Age

• Must Be Authorized to Work in the US

• Must Possess A Valid US Driver's License AND Reliable Transportation

• Equal Opportunity Employer

Experience in the following industries is a plus/Keywords/Skills: A/R Collections, Aaron’s, Account Issues, Account Management, Account Manager, Account Reconciliation, Account Review, Account Sales, Accounts Receivable, ACH, ACH Funds, ACI universal, Active Directory, Administrative Assistant, Administrative Experience, Appointment Setter, ARTIVA RM, Auto Billing, Auto Collections, Auto Dialer, Auto Finance, Auto Financial Services, Auto Financing, Auto Loan, Auto Loan Collections, Auto Loans, Auto-Dialer, Automotive Billing, Automotive Collections, Automotive Finance, Automotive Financial Services, Automotive Financing, Background Checks, BDC, BDC Consultant, BDC Representative, Bilingual, Billing, Billing Issues, Billing Specialist, Business Development Center, Business to Business Sales, Buy Her-Pay Here, Buy Here Pay Here, Buy Here/Pay Here, Call Center, Cash Collection, CCCO, CCCP, CCS, Cellular Phone Sales, Certified Collections Specialist, Charging, Citrix, Collateral, Collection Development, Collection Efforts, Collection Issues, Collection Letters, Collection Professional, Collections, Collections Account, Collections Account Manager, Collections Accounts, Collections Agent, Collections Enforcement, Collections Rep, Collections Representative, Collections Specialist, Commercial Sales, Commission Sales, Communication Skills, Computer Skills, Conflict Resolution, Consumer Collections, Consumer Lending, Contact Centers, Courts, Credit Analysis, Credit Card Calling, Credit Card Calls, Credit Card Collection, Credit Card Collections, Credit Collection, Credit Manager, Credit Repair, Credit Reports, CRM, CRM Software, Customer Accounts, Customer Issues, Customer Relationship Management, Customer Service Representative, Data entry, DataArc360, Dealer Solutions, Debt Collection, Debt Collection Agent, Debt Collection Representative, Debt Collection Specialist, Debt Collector, Debt Manager, Debt Recovery, Debt Repayment, Debtmaster Software, Default, Delinquencies, Delinquent, Delinquent Accounts, Dialer System, Documentation, Due Balances, Experian, F&I, F&I Manager, FACS Debt Manager, Fair Dept Collection Practices Act, FCRA, FDCPA, Finance Manager, Financial Analysis, Financial Sales, Financial Services, Franchise Dealer, Fraud prevention & detection, Garnishments, HCM, Healthcare Collection Management, Healthcare Collections, Hospitality Industry, Inbound Calling, Inbound Calls, Independent Dealer, Inside Sales, Insurance Sales, Internet Sales, Invoicing, Legal Action, Loan Debt, Loss Control, Medical Billing, Medical Debt Collection, Multi-line phone system, Negotiate Payments, Negotiating, Negotiation, Omnique, Outbound Calls, Outside Sales, Overdue Accounts, Overdue Payments, Party Collections, Past Due Accounts, Past Due Balances, Payment Arrangements, Payment Collection, Payment Options, Payment Processing, Payment Processor, People Skills, Phone Etiquette, Phone Skills, Portfolio Management, POS, Quantrax Intelec, Recovery, Recovery Management Database, Relationship Management, Rent to Own, Rent-a-Center, Repayment Schedules, Repo, Repossession, Repossessions, Risk Management, Sales Manager, Sales Skills, Salesforce, SAP, Scheduling, Shaw, Skip Trace, Skip Tracing, Skiptrace, Skiptracing, Spanish, State Laws, Student Loans, Sub Prime Financing, Sub Prime Lending, Sub Prime Loans, Subprime Financing, Subprime Lending, Subprime Loans, Supervising Experience, TCPA, Telemarketing, Telephone Sales, Time Management, UAD, UNIX System V, Used Cars, VPN, Wage Garnishment, Working Solutions, etc.