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Collection Representative Jobs in Anaheim, CA (NOW HIRING)

Pacer Group

Patient Access Representative

Pomona, CA · On-site

$17.50 - $22.50/hr

Job Title: Patient Access Representative Location: Pomona, CA (91767) Duration: 13 Weeks XXXX ... Review hospital accounts receivable aging reports and prioritize collection efforts. * Contact ...

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Showing results 21-40

All JobsCollection Representative JobsCollection Representative Jobs in Anaheim, CA

Collection Representative information

See Anaheim, CA salary details

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How much do collection representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for collection representative in Anaheim, CA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.16 per hour, depending on experience, location, and employer.

What is a collection representative?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What skills and qualifications are needed to be a collection representative?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

How does a collection representative collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

How much do collection representatives make?

Collection representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation through commissions or bonuses based on recovery performance. Salaries can vary depending on experience, location, and the industry they work in, and strong communication skills are essential for success in this role.
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What job categories do people searching Collection Representative jobs in Anaheim, CA look for?

The top searched job categories for Collection Representative jobs in Anaheim, CA are:

Collection Representative jobs near you
Infographic showing various Collection Representative job openings in Anaheim, CA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $41,645 per year, or $20 per hour.

Patient Collections Representative

Monarch Diagnostics

Irvine, CA • On-site

$26 - $30/hr

Full-time

Re-posted 3 days ago

Job description


The Patient Collections Representative is responsible for recovering outstanding patient balances. This role focuses on patient outreach, balance resolution, and prevention of revenue leakage while maintaining compliance with healthcare regulations and delivering a professional patient experience.

Key Responsibilities

PTP Collections Management

  • Identify accounts where payment was issued to the patient instead of the lab.
  • Review EOBs, remits, and payer correspondence to validate balances owed.
  • Initiate outbound calls, letters, and electronic communication to patients regarding repayment.

Patient Outreach & Communication

  • Explain insurance payments, patient responsibility, and repayment expectations clearly.
  • Handle sensitive financial discussions with professionalism and empathy.
  • Negotiate payment arrangements when appropriate.

Account Resolution

  • Secure payments via phone, mail, or online payment platforms.
  • Set up and monitor payment plans.
  • Escalate delinquent accounts according to internal collection workflows.

Collections Workflow

  • Generate and send PTP demand letters and follow-up notices.
  • Document all collection activities in the billing system.

Insurance & Billing Research

  • Work denied/misdirected claims tied to PTP balances.
  • Coordinate with payers to request reissues or recoupments when applicable.
  • Collaborate with internal billing and AR teams to resolve discrepancies.

Compliance & Reporting

  • Ensure adherence to HIPAA, FDCPA, and state collection regulations.
  • Maintain accurate account notes and audit trails.
  • Track recovery metrics, aging, and collection performance.

Required Qualifications

  • Associate’s or Bachelor’s preferred
  • 2+ years of medical billing or healthcare collections experience.
  • Paid-to-Patient or patient balance collections experience strongly preferred.
  • Knowledge of EOBs, remittance advice, and insurance payment processes.
  • Diagnostic lab billing experience (toxicology/clinical) preferred.

Skills & Competencies

  • Strong negotiation and conflict-resolution skills.
  • Professional, firm, and respectful communication style.
  • Ability to explain complex insurance concepts to patients.
  • Detail-oriented with strong account research abilities.
  • Comfortable handling high-volume outbound call activity.
  • Proficient in billing systems, clearinghouses, and Microsoft Office. (Advanced MD is a plus)

Compensation

Hourly Pay Range: $26.00 – $30.00 per hour

Pay is based on experience, diagnostic lab specialty knowledge, and recovery performance.

Bonus / Incentive.

  • Tiered commission after baseline recovery threshold.