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Collection Manager Jobs in Ottawa, ON (NOW HIRING)

Alimentiv

Statistician

Ottawa, ON · Remote

Prepare statistical analysis plan and oversee project data collection, management, and analysis with input from the project teams that incorporates the type of information collected, sample size ...

City of Ottawa

Engineer, Water Resources

Ottawa, ON

CA$93K - CA$114K/yr

Data collection, management, maintenance and assessment techniques * Contracting, Request for Proposal preparation, proposal evaluation and selection techniques * Project management and supervision ...

ITK

Data Advisor

Ottawa, ON · On-site

CA$61K - CA$76K/yr

Engage with internal and external partners to support culturally relevant approaches to data collection, management, access, and use across Inuit Nunangat. * Prepare high-quality reports, briefing ...

New

Inuit Tapiriit Kanatami (ITK)

Data Advisor

Ottawa, ON

CA$61K - CA$76K/yr

Engage with internal and external partners to support culturally relevant approaches to data collection, management, access, and use across Inuit Nunangat. * Prepare high-quality reports, briefing ...

ITK

Data Advisor

Ottawa, ON · On-site

Engage with internal and external partners to support culturally relevant approaches to data collection, management, access, and use across Inuit Nunangat. * Prepare high-quality reports, briefing ...

New

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Collection Manager information

See Ottawa, ON salary details

$21.4K

$49K

$84.3K

How much do collection manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for collection manager in Ottawa, ON is $48,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,581.00 and $57,157.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
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Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Ottawa, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,996 per year, or $23.6 per hour.

Conseill.ere Technique, Indemnisation lignes specialisees (FinPro+)

Intact Financial

Ottawa, ON

Full-time

Life, Retirement

Re-posted 23 days ago

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

Nous sommes a la recherche d'un(e) Conseill.ere Technique, Indemnisation lignes specialisees (FinPro+) qui jouera un role essentiel dans le soutien de notre croissance en assurance specialisee.

Sous la direction des Reclamations en Lignes Specialisees, a titre de Conseill.ere Technique, Indemnisation lignes specialisees (FinPro+) (Quebec), vous devrez, comme expert en sinistre, assister le client dans le cadre de reclamations en responsabilite professionnelle (E&O) et en responsabilite des administrateurs et dirigeants (D&O), en crime financier et risques cyber. Vous devrez analyser la recevabilite de la reclamation, conduire l'enquete pour determiner la responsabilite potentielle de l'assure et/ou des tiers, evaluer les dommages reclames et negocier, le cas echeant, un reglement, tout en veillant, a chacune des etapes, a offrir a l'assure un service client exceptionnel.

De concert avec nos avocats, vous devrez, traiter des dossiers litigieux, elaborer des strategies et envisager les modes alternatifs de reglements de conflits dans ces dossiers.

Lieu de travail : Montreal (2020 boul. Robert-Bourassa), Laval (600 rue Lucien-Paiement), St-Hyacinthe (2450 rue Girouard O) ou Quebec (5700 boul. des Galeries).

Ce que vous ferez :

  • Etre a l'ecoute du client, expliquer clairement le parcours qu'entreprendra la reclamation, repondre a ses questions et livrer un service qui depasse ses attentes.

  • Analyser les garanties d'assurance du client et expliquer clairement quelles sont les protections en lien avec la reclamation presentee.

  • Evaluer la responsabilite potentielle de l'assure et/ou de tierce partie en appuyant son raisonnement sur des elements d'enquete pertinents et bien etayes.

  • Evaluer le caractere raisonnable et la recevabilite des dommages reclames a l'assure.

  • Communiquer efficacement avec le client pour l'informer des developpements.

  • Bien annoter et documenter son dossier en respectant les normes et directives de l'entreprise.

  • Negocier efficacement, si opportun, les reclamations.

  • Assurer une saine gestion des frais et des couts externes.

  • Collaborer activement avec les divers services tel que la souscription, la distribution, le contentieux, ainsi qu'avec les courtiers.

  • Participer aux catastrophes lorsqu'elles se presentent.

  • Assister a des conferences de reglement a l'amiable et a des proces.

  • Maintenir a jour ses connaissances et participer aux developpements de collegues.

Profil recherche :

  • Etre oriente vers le client.

  • Communiquer efficacement, simplifier le parcours du dossier.

  • Sens de l'analyse et de la synthese.

  • Curiosite intellectuelle.

  • Savoir planifier, organiser et etablir une strategie.

  • Adaptabilite.

  • Negociation.

Ce que vous mettez a profit :

  • Diplome d'etude collegiale (DEC) et/ou formation equivalente ou jugee pertinente.

  • DEC en assurance / Baccalaureat en droit (un atout).

  • Detenir un permis 5a valide aupres de l'AMF.

  • Experience de 5 a 7 ans a titre d'expert en sinistre E&O D&O ou experience equivalente.

  • Bilinguisme (francais / anglais) - Necessite de traiter des dossiers de reclamations d'une clientele anglophone sur une base reguliere.

#LI-LA

#LI-Hybrid

Il s'agit d'un nouveau role au sein de notre equipe en pleine croissance | This role is a new member of our growing team.


We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Employment Type: FULL_TIME

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