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Collection Manager Jobs in Kent, OH (NOW HIRING)

Collections

Collection General Manager

Cleveland, OH · On-site

$85K/yr

Experience with collection management systems, reporting platforms, and Microsoft Office. Preferred Qualifications * Third-party agency collections leadership experience. * Experience managing legal ...

AECOM

Collection Systems Technician

Cleveland, OH · On-site

... managers and other professionals delivering projects that create a positive and tangible impact ... Conducts field investigations in sewer collection systems * Installs flow meters into sewer pipes

AECOM

Collection Systems Technician

Cleveland, OH · On-site

... managers and other professionals delivering projects that create a positive and tangible impact ... Conducts field investigations in sewer collection systems * Installs flow meters into sewer pipes

AECOM

Collection Systems Technician

Cleveland, OH · On-site

... managers and other professionals delivering projects that create a positive and tangible impact ... Conducts field investigations in sewer collection systems * Installs flow meters into sewer pipes

JLL

Data Collection Specialist II

Cleveland, OH · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale ... Candidate must have strong time management and problem-solving skills, with the ability to meet ...

Mbandw

Collection Representative I

Cleveland, OH · On-site

$15/hr

... management, and ownership who genuinely care. We understand what motivates our employees - a ... Description Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE ...

Tri-C

Adjunct Faculty, Librarian

Highland Hills, OH · On-site

Provide high-qualitydelivery of a broad range of library services, including instruction,reference, and collection management, to a diverse community of users insupport of the College's curriculum ...

CFS

Cash Application Specialist

Akron, OH · On-site

$25 - $33/hr

Engage in collection management processes as necessary * Qualifications (Cash Applications Specialist): Billing & Collections Specialist * Associate degree in finance or accounting preferred but not ...

CFS

Cash Application Specialist

Akron, OH · On-site

$25 - $33/hr

Engage in collection management processes as necessary * Qualifications (Cash Applications Specialist): Billing & Collections Specialist * Associate degree in finance or accounting preferred but not ...

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Collection Manager information

See Kent, OH salary details

$28.3K

$53.5K

$99.4K

How much do collection manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for collection manager in Kent, OH is $53,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $59,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Kent, OH? The most popular types of Collection jobs in Kent, OH are:
What job categories do people searching Collection Manager jobs in Kent, OH look for? The top searched job categories for Collection Manager jobs in Kent, OH are:
What cities near Kent, OH are hiring for Collection Manager jobs? Cities near Kent, OH with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Kent, OH as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,543 per year, or $25.7 per hour.

Collection General Manager

Collections

Cleveland, OH • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Collections General Manager 

Location: Cleveland, OH 
Job Type: Full-Time 

Position Summary 

The Collections General Manager is responsible for the overall leadership, profitability, compliance, and operational success of the collections department. This role provides strategic direction while overseeing daily operations, department supervisors, and collection representatives to ensure performance goals, client expectations, and financial objectives are consistently achieved. 

The ideal candidate is a confident and experienced leader with a proven ability to motivate teams, improve operational performance, maintain regulatory compliance, and develop future leaders in a fast-paced collections environment. 

Key Responsibilities 

Leadership & Operations 

  • Lead all day-to-day operations of the collections department. 
  • Develop and execute strategies that maximize collections performance, profitability, and client satisfaction. 
  • Establish departmental goals and clearly communicate daily, weekly, and monthly performance expectations. 
  • Ensure goals, incentives, bonus opportunities, and client objectives are visible and communicated to all employees in a timely manner. 
  • Maintain appropriate management and supervisory floor coverage to support staff and achieve operational objectives. 
  • Set the tone for a positive, accountable, and high-performance work environment. 
  • Analyze operational processes and implement continuous improvements to increase quality, productivity, and efficiency. 

Performance Management 

  • Monitor departmental KPIs including liquidation rates, right-party contacts, promise-to-pay performance, collector productivity, quality scores, and client performance metrics. 
  • Review collector performance regularly and provide coaching, mentoring, and development opportunities. 
  • Conduct quality assurance reviews by monitoring collection calls per collector each week. 
  • Administer performance improvement plans, coaching, and corrective action when necessary. 
  • Ensure employees remain motivated, engaged, and focused on achieving company objectives. 

Client Relations & Business Development 

  • Review client contracts and ensure operational compliance with all client requirements. 
  • Provide regular client reporting, operational updates, and performance reviews. 
  • Identify opportunities to strengthen existing client relationships and pursue new business opportunities. 

Compliance & Policy Management 

  • Ensure compliance with all applicable federal, state, and local regulations including FDCPA, CFPB, FCRA, TCPA, HIPAA (where applicable), and company policies. 
  • Develop, implement, and maintain departmental policies, procedures, and best practices. 
  • Create and update training materials to ensure employees clearly understand expectations, compliance requirements, and operational processes. 

Financial & Administrative Responsibilities 

  • Evaluate operational and financial performance and recommend improvements. 
  • Assist with budgeting, forecasting, staffing plans, and expense management. 
  • Control departmental inventory and operational resources. 
  • Complete daily operational reports, dashboards, scoreboards, and executive reporting. 
  • Collaborate with executive leadership on strategic initiatives and long-term organizational growth. 

Talent Management 

  • Oversee recruiting, hiring, onboarding, and training of new employees. 
  • Develop supervisors, and future leaders through coaching and mentorship. 
  • Foster a culture of accountability, teamwork, professionalism, and continuous improvement. 

Additional Responsibilities 

  • Perform other duties and special projects as assigned by executive leadership. 

Qualifications 

  • Minimum of 5 years of progressive collections leadership experience. 
  • At least 3 years managing supervisors, and large collections teams. 
  • Strong knowledge of collections laws and regulations, including FDCPA, CFPB, FCRA, and TCPA. 
  • Demonstrated success improving collections performance, operational efficiency, and employee engagement. 
  • Excellent leadership, communication, organizational, and analytical skills. 
  • Experience with collection management systems, reporting platforms, and Microsoft Office. 

Preferred Qualifications 

  • Third-party agency collections leadership experience. 
  • Experience managing legal collections portfolios. 
  • Multi-client and multi-state operations experience. 

Compensation 

Salary: $85,000 annually, based on experience. 

If you are a strategic, hands-on leader with a passion for driving operational excellence, developing high-performing teams, and delivering exceptional client results, we encourage you to apply.