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Collection Director Jobs in Arizona (NOW HIRING)

Structured Settlement

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Debt Collection Manager

Phoenix, AZ · On-site

$40K - $80K/yr

Operations Director / CEO About Us We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover ...

SunWest Credit Union

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Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Post Charge Off Collection Specialist Division/Department: Collections Reports to ... Collections Manager/Director of Collections Job Summary: The Post Charge Off Specialist is ...

New

Alerus

Retail Loan Collections Manager

Phoenix, AZ · On-site

$80K - $110K/yr

Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal ...

Alerus

Retail Loan Collections Manager

Tempe, AZ

$80K - $110K/yr

Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

MRINetwork Jobs

Director Laboratory

Tucson, AZ · On-site

$96K - $126K/yr

Responsible for specimen collection and laboratory testing performed on all patients from neonates ... Lab Director experience. Certification/License - Registered or registry eligible in accordance with ...

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Collection Director information

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Arizona?

The most popular types of Collection jobs in Arizona are:

What cities in Arizona are hiring for Collection Director jobs?

Cities in Arizona with the most Collection Director job openings:

Collection Director jobs near you
Infographic showing various Collection Director job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Debt Collection Manager

Structured Settlement

Phoenix, AZ • On-site

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

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Job description

Employment Type: Full-time

Competitive base salary + performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

  • Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
  • Develop, implement, and refine collection strategies, scripts, and workflows
  • Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
  • Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
  • Handle escalated accounts, complex negotiations
  • Maintain accurate records and support audit readiness

What We’re Looking For

  • Proven experience (ideally 5+ years) in debt collections, with at least 2–3 years in a supervisory or managerial role
  • Strong knowledge of consumer protection and collections regulations
  • Demonstrated success in meeting or exceeding recovery targets
  • Excellent leadership, coaching, and people management skills
  • Strong analytical ability and comfort with performance metrics and reporting
  • Outstanding communication, negotiation, and problem solving skills
  • High ethical standards and a commitment to treating consumers fairly
  • Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

  • Competitive base salary + performance based incentives
  • Comprehensive benefits package (health, dental, vision, retirement plan)
  • Professional development and training opportunities
  • Supportive, results driven team environment
  • Opportunity to make a measurable impact on company performance


We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

Company Description

We have been in business 20 plus years, four locations and growing!