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Collection Assistant Jobs in Massachusetts (NOW HIRING)

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Collection Assistant information

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$11

$21

$33

How much do collection assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for collection assistant in Massachusetts is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Collection Assistant vs Accounts Receivable Clerk?

AspectCollection AssistantAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles may prefer relevant courseworkHigh school diploma; some roles may require basic accounting knowledge
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; handling invoicing and payment processing
Employer & Industry UsageFinancial institutions, healthcare, retailBusinesses across various industries managing billing
Common Search & ComparisonFocuses on debt collection and follow-upFocuses on managing accounts and payment records

The main difference is that a Collection Assistant primarily focuses on following up with clients to recover overdue payments, while an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both roles are essential in financial operations but serve different functions within the billing and collections process.

How to get a job in collections?

To get a job as a collection assistant, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with accounting or debt management software. Entry-level positions often require basic computer skills and attention to detail, with some roles offering on-the-job training. Certifications in collections or credit management can enhance prospects but are not always required.

What is the highest paid assistant job?

The highest paid assistant jobs are often executive assistants or administrative assistants in senior management or specialized fields, with salaries reaching six figures for those with extensive experience, advanced skills, and certifications. These roles typically require strong organizational, communication, and technical skills, and may involve supporting C-level executives or managing complex projects.

Is it hard to get hired at a museum?

Getting hired as a Collection Assistant can be competitive, often requiring relevant education, such as a degree in museum studies or a related field, and experience with collections management or archival work. Strong organizational skills and familiarity with cataloging tools are also important, and some positions may require background checks or certifications. The hiring process typically involves interviews and demonstrating attention to detail and knowledge of preservation practices.

What does a collection assistant do?

A collection assistant supports the collection process by contacting customers to recover overdue payments, updating account records, and maintaining communication logs. They often use computer systems and may work under supervision to ensure timely and accurate debt recovery while following company policies and legal guidelines.
What are the most commonly searched types of Collection jobs in Massachusetts? The most popular types of Collection jobs in Massachusetts are:
What cities in Massachusetts are hiring for Collection Assistant jobs? Cities in Massachusetts with the most Collection Assistant job openings:
Infographic showing various Collection Assistant job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 2% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,511 per year, or $21.9 per hour.

Collection Assistant, Full-Time, Onsite Marlboro MA

DCU

Marlborough, MA • On-site

$20/hr

Full-time

Re-posted 18 days ago

Job description

Schedule
Monday through Friday 8a-5p
What You'll Do
Summary/Objective:
To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
  • Make timely collection of outgoing mail
  • Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
  • Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
  • Process charge off on accounts
  • Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.
  • Process transfer requests from collectors and/or team leaders
  • Review, research, and respond to credit disputes
  • Prepare invoices for management review and approval
  • Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
  • Order and maintain office supplies and inventory
  • Review, process, document, and track wellness and/or Amend-a-Note requests
  • Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
  • Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
  • Assist Collection Manager and Assistant Collection Manager with special projects.
  • Participate in cross-training with department Specialists
  • Perform other job-related duties as assigned by Managers(s).

What You'll Need
Education and Experience Requirements:
  • High School Diploma or equivalent is required
  • Previous administrative experience or work in public service preferred
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.
  • Strong verbal and written communication skills
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
  • Able to work in a fast-paced environment
  • Ability to work independently
  • Well organized, effective time management, prioritize and manage workload for optimum efficiency

Additional Eligibility Requirements:
  • General knowledge of financial institutions and Credit Union operations
  • Professional telephone etiquette

What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Expected Pay Range
$20.00
#INDMI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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