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Collection Assistant information

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$11

$21

$33

How much do collection assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for collection assistant in Massachusetts is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Collection Assistant vs Accounts Receivable Clerk?

AspectCollection AssistantAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles may prefer relevant courseworkHigh school diploma; some roles may require basic accounting knowledge
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; handling invoicing and payment processing
Employer & Industry UsageFinancial institutions, healthcare, retailBusinesses across various industries managing billing
Common Search & ComparisonFocuses on debt collection and follow-upFocuses on managing accounts and payment records

The main difference is that a Collection Assistant primarily focuses on following up with clients to recover overdue payments, while an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both roles are essential in financial operations but serve different functions within the billing and collections process.

How to get a job as a collection assistant?

To get a job as a collection assistant, candidates should have strong communication and organizational skills, experience with accounting or debt collection processes, and familiarity with collection software. A high school diploma or equivalent is typically required, and some positions may prefer or require relevant certifications. Applying through company websites, job boards, and networking can improve chances of securing an interview.

What is the role of a collection assistant?

A collection assistant supports the collection process by contacting clients or customers to recover overdue payments, maintaining records of transactions, and ensuring compliance with collection policies. They often use collection software and require strong communication skills to handle sensitive situations professionally.
What are the most commonly searched types of Collection jobs in Massachusetts? The most popular types of Collection jobs in Massachusetts are:
What cities in Massachusetts are hiring for Collection Assistant jobs? Cities in Massachusetts with the most Collection Assistant job openings:
Infographic showing various Collection Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,511 per year, or $21.9 per hour.

Collection Assistant, Full-Time, Onsite Marlboro MA

First Technology Federal Credit Union

Marlborough, MA

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Description

To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department

What You’ll Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
  • Make timely collection of outgoing mail
  • Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
  • Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
  • Process charge off on accounts
  • Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.
  • Process transfer requests from collectors and/or team leaders
  • Review, research, and respond to credit disputes
  • Prepare invoices for management review and approval
  • Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
  • Order and maintain office supplies and inventory
  • Review, process, document, and track wellness and/or Amend-a-Note requests
  • Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
  • Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
  • Assist Collection Manager and Assistant Collection Manager with special projects.
  • Participate in cross-training with department Specialists
  • Perform other job-related duties as assigned by Managers(s).

Education & Experience:  

  • High School Diploma or equivalent is required
  • Previous administrative experience or work in public service preferred
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.
  • Strong verbal and written communication skills
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
  • Able to work in a fast-paced environment
  • Ability to work independently
  • Well organized, effective time management, prioritize and manage workload for optimum efficiency

Additional Eligibility Requirements:

  • General knowledge of financial institutions and Credit Union operations
  • Professional telephone etiquette

Location: Marlboro, MA

Target Compensation: $20.00 - $ 22.00

Schedule: Monday through Friday 8a-5p

#INDMI


Who We Are:
What makes First Tech different? Click here to learn more!
Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:
• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements:
First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
First Tech is not currently offering Visa transfer/sponsorship for this position.

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