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Collection Agency Jobs in Riverside, CA (NOW HIRING)

MERCY HOUSE

Program Manager (6386)

Corona, CA · On-site

Coordinate calendars and services provided by partner agencies * Oversee the collection and distribution of donations * Assist with monitoring facility security and maintenance * Ensure enforcement ...

Mercy House

Program Manager (6386)

Corona, CA · On-site

$79K/yr

Coordinate calendars and services provided by partner agencies * Oversee the collection and distribution of donations * Assist with monitoring facility security and maintenance * Ensure enforcement ...

NATIONAL COMMUNITY RENAISSANCE

Community Mgr I

Rialto, CA · On-site

$25 - $27/hr

Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies. * Keeps resident ledgers accurate and works diligently with accounting to resolve ...

Quality Management Group

Be Seen First

Community Manager LIHTC - Elm Street Commons

Anaheim, CA · On-site

$26 - $28/hr

Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies. * Keeps resident ledgers accurate and works diligently with accounting to resolve ...

Quality Management Group

Be Seen First

Community Manager LIHTC - Elm Street Commons

Anaheim, CA · On-site

$26 - $28/hr

Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies. * Keeps resident ledgers accurate and works diligently with accounting to resolve ...

JAMS, Inc.

Client Accounts Specialist 1

Irvine, CA · On-site

$57K - $75K/yr

... all collection efforts have been exhausted. Follows write-off protocols, including final communications with clients. Prepares documents for agency consideration. * Coordinates with Resolution ...

JAMS, Inc.

Client Accounts Specialist 1

Irvine, CA · On-site

... all collection efforts have been exhausted. Follows write-off protocols, including final communications with clients. Prepares documents for agency consideration. * Coordinates with Resolution ...

JAMS, Inc.

Client Accounts Specialist 1

Irvine, CA · On-site

$57K - $75K/yr

... all collection efforts have been exhausted. Follows write-off protocols, including final communications with clients. Prepares documents for agency consideration. * Coordinates with Resolution ...

Mercy House

Program Manager (6386)

Corona, CA · On-site

$71.14 - $86.94/hr

Coordinate calendars and services provided by partner agencies * Oversee the collection and distribution of donations * Assist with monitoring facility security and maintenance * Ensure enforcement ...

Cannon Corp

Senior Resident Engineer

Irvine, CA · On-site

$140K - $225K/yr

... Collection Facilities, Water Distribution Systems, Water Treatment Plants, Storm Drainage ... Represents Cannon before public agencies, consultants, and contractors. Supports activities ...

Cannon Corp.

Senior Resident Engineer

Irvine, CA · On-site

$140K - $225K/yr

... Collection Facilities, Water Distribution Systems, Water Treatment Plants, Storm Drainage ... Represents Cannon before public agencies, consultants, and contractors. Supports activities ...

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Showing results 41-60

All JobsCollection Agency JobsCollection Agency Jobs in Riverside, CA

Collection Agency information

See Riverside, CA salary details

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How much do collection agency jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collection agency in Riverside, CA is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.09 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities near Riverside, CA are hiring for Collection Agency jobs?

Cities near Riverside, CA with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 11% Part Time, and 14% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,475 per year, or $20.9 per hour.

Program Manager (6386)

MERCY HOUSE

Corona, CA • On-site

Full-time

Re-posted 9 days ago

Job description

Reports to: Regional Director 

Department: Emergency Shelter 

Region: Riverside County 

Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners 

  • Oversee Guest Services and ensure a guest-focused, trauma-informed delivery  

  • Coordinate with Case Management, Outreach, and Leasing Agent teams, ensuring a housing-focused operation  

  • Encourage and discuss progress toward housing with shelter guest  

  • Coordinate calendars and services provided by partner agencies 

  • Oversee the collection and distribution of donations  

  • Assist with monitoring facility security and maintenance  

  • Ensure enforcement of our good neighbor policies  

  • Assist with securing necessary resources  

  • Oversee collection, input, and distribution of intakes/summary sheet /reports  

  • Develop new partnerships with other agencies in order to enhance our current services  

  • Manage program budget  

  • Facilitate Resident Advisory Council and Partnership Meetings  

Community Relations 
Goal: Positively advance Agencies reputation in the broader community 

  • Maintain active involvement with neighbors and program partners  

  • Maintain active involvement with community service organizations  

Staff Management 
Goals: 1) Elicit optimal performance from staff; 2) Promote Mercy House staff values 

  • Provide oversight and lead by example in the direction of Site Leads, Intake Specialists, Overnight Coordinators, and Logistics Team  

  • Oversee the onboarding of new direct reports and coordinate ongoing trainings  

  • Foster a spirit of teamwork and culture that is consistent with the agency's values  

  • Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication 

  • Assist in various aspects of staff's duties 

  • Assist in coordinating and managing on-site volunteers 

  • Assist in coordinating and managing special group events and holiday events  

  • Provide crisis/conflict intervention 

  • Conduct 90-day, midyear, and annual reviews  

Miscellaneous 

  • Must participate in networking functions and community meetings  

  • Attend staff meetings and training workshops as needed  

  • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)  

  • Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications  

  • Perform ad hoc projects as appointed by Supervisor  

Education and Experience 

  • Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue 

  • Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs 

  • Ability to perform crisis intervention as needed 

  • Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused 

General 

  • Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 

  • Dependability, responsibility and the ability to communicate effectively and respectfully are required skills 

  • Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented 

  • Fluency in Spanish is of significant value 

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