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Collection Agency Jobs in Riverside, CA (NOW HIRING)

ADP, Inc.

AVP Collections

Santa Ana, CA · On-site

$126 - $157/hr

Evaluates, selects, manages and monitors third-party collection agencies, legal counsel, skip-trace vendors, repossession companies and other collection-related service providers. * Establishes ...

O. C. Credit Union

AVP Collections

Santa Ana, CA · On-site

$126 - $157/hr

Evaluates, selects, manages and monitors third-party collection agencies, legal counsel, skip-trace vendors, repossession companies and other collection-related service providers. * Establishes ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA · On-site

$100K - $125K/yr

Health insurance Job Summary We are seeking an experienced Attorney to join our team and represent consumers in actions brought by original creditors, debt buyers, and collection agencies involving ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA

$100K - $125K/yr

Job Summary We are seeking an experienced Attorney to join our team and represent consumers in actions brought by original creditors, debt buyers, and collection agencies involving credit card ...

HEMMING & ASSOCIATES PC

Associate Attorney

Tustin, CA

$100K - $125K/yr

Job Summary We are seeking an experienced Attorney to join our team and represent consumers in actions brought by original creditors, debt buyers, and collection agencies involving credit card ...

Reece Group

Sr Credit Coordinator

Santa Ana, CA · On-site

This position works closely with Regional and Branch leadership, sales teams, customers, collection agencies, and legal partners to resolve past-due balances, disputes, lien and bond matters, and ...

Reece Group

Sr Credit Coordinator

Anaheim, CA · On-site

This position works closely with Regional and Branch leadership, sales teams, customers, collection agencies, and legal partners to resolve past-due balances, disputes, lien and bond matters, and ...

Nihon Kohden

AR Coordinator

Irvine, CA · On-site

$25 - $33/hr

Reports uncollectible accounts to the Manager for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future ...

Nihon Kohden America

AR Coordinator

Irvine, CA · On-site

$22 - $33/hr

Reports uncollectible accounts to the Manager for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future ...

Nihon Kohden America, LLC

AR Coordinator

Irvine, CA · On-site

$25 - $33/hr

Reports uncollectible accounts to the Manager for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future ...

Nihon Kohden USA

AR Coordinator

Irvine, CA · On-site

$25 - $33/hr

Reports uncollectible accounts to the Manager for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future ...

IEC CORP GROUP

Payment Specialist (61544)

Irvine, CA · On-site

$23 - $36.38/hr

You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements ...

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All JobsCollection Agency JobsCollection Agency Jobs in Riverside, CA

Collection Agency information

See Riverside, CA salary details

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$31

How much do collection agency jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collection agency in Riverside, CA is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.09 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities near Riverside, CA are hiring for Collection Agency jobs?

Cities near Riverside, CA with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 11% Part Time, and 14% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,475 per year, or $20.9 per hour.

AVP Collections

Orange County's Federal Credit Union

Santa Ana, CA • On-site

$125K - $157K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Owns the overall health and performance of the delinquency and collections portfolio, including monitoring key portfolio indicators.

  • Analyzes portfolio and member data to identify trends, risks, and opportunities, and develops actionable collection strategies.

  • Manages and develops the collections team, oversees daily operations, and ensures effective collection practices and vendor relationships.

Job description

At Orange County’s Federal Credit Union (OCFCU), banking is personal—and it always has been. For more than 87 years, we’ve built genuine relationships, provided trusted guidance, and put people before transactions to help our members achieve life’s most important milestones.

Today, with more than $3 billion in assets and 145,000+ members, we continue to grow while staying true to the values that have made us one of Orange County’s most respected financial institutions. We’ve been named #1 Credit Union by the Orange County Register for several years and most recently in 2024 & 2025. We’re also honored with workplace satisfaction—driven directly by employee voices. When you join OCFCU, you’re joining a workplace where people genuinely enjoy showing up and feel empowered to do meaningful, impactful work every day.

As the AVP Collections you'll lead the overall function and strategy, with accountability for the health and performance of the delinquency portfolio. The role develops and executes strategies designed to minimize credit losses, improve delinquency, charge-off and recovery performance, and maximize member retention and goodwill. It also provides strategic leadership to the Assistant Manager and the collections team, while overseeing collection practices, loss mitigation, recoveries, repossessions, bankruptcies, foreclosures, loan modifications, commercial collections and related third-party relationships.


ESSENTIAL FUNCTIONS: 

  • Owns the overall health and performance of the Credit Union’s delinquency and collections portfolio, including monitoring delinquency trends, roll rates, charge-offs, recoveries, repossessions, cure rates and other key portfolio indicators.
  • Analyzes portfolio and member data to identify trends, emerging risks, opportunities and treatment effectiveness and translates findings into actionable collection strategies.
  • Uses account segmentation, risk tiers and member data to optimize cross-channel collection treatments, including automation, digital outreach, outbound calls, inbound interactions and other appropriate human interventions.
  • Continuously evaluates collection treatment effectiveness and refines segmentation, workflows, channels, timing and strategies to improve contact rates, cure rates, recoveries and member outcomes.
  • Directly manages and develops the Assistant Manager, Collections and provides leadership, coaching and accountability for the seven collectors.
  • Oversees daily collections operations through the Assistant Manager, including workload management, staffing, productivity, quality, training, coaching, cross-training and adherence to policies and procedures.
  • Ensures effective management of payment arrangements, promise-to-pay commitments, delinquent loans, negative shares, hardships, credit card delinquency and charge-offs.
  • Provides oversight of repossessions, deficiency balances, bankruptcies, foreclosures, loan modifications and other complex or high-risk collection matters.
  • Oversees commercial collections and develops appropriate strategies for commercial delinquency and recovery.
  • Determines or approves accounts for charge-off in accordance with Credit Union policy and ensures timely placement, recovery and reporting of charged-off accounts.
  • Evaluates, selects, manages and monitors third-party collection agencies, legal counsel, skip-trace vendors, repossession companies and other collection-related service providers.
  • Establishes performance expectations and service standards for third-party vendors, evaluates results and takes corrective action when performance, compliance or contractual requirements are not met.
  • Maintains effective relationships with collection agencies and legal counsel and consults on bankruptcy, foreclosure, litigation and other legal collection matters.
  • Represents the Credit Union in relationships with repossession companies and oversees the recovery and liquidation process, including appropriate auction and floor-limit decisions.
  • Prepares, reviews and maintains accurate delinquency, charge-off, recovery and portfolio reports for the Board of Directors, senior management and other stakeholders.
  • Provides senior management with timely analysis of loan portfolio trends, collection performance, risks, opportunities and recommended actions.
  • Prepares and manages the Collections budget, reviews invoices and controls expenses within Credit Union guidelines.
  • Selects, hires, develops, motivates and coaches associates; promotes cross-training, knowledge transfer and succession planning.
  • Evaluates associate performance through timely reviews and recommends promotions, salary adjustments and corrective actions, including termination, as appropriate.


Experience / Training / Education:

  • Bachelor’s degree in Business Administration, Finance, Lending, Accounting or a related field, or equivalent knowledge and experience.
  • Seven years of progressively responsible experience in collections, loan servicing, lending operations, recoveries or a related financial institution environment.
  • Three - five years of supervisory or management experience, preferably with responsibility for collections, recoveries or delinquency portfolio management.
  • Demonstrated experience managing delinquency, charge-offs, recoveries, repossessions, bankruptcy, foreclosure and loss mitigation activities.
  • Experience using portfolio data, account segmentation and analytics to develop or improve collection strategies.
  • Experience managing third-party collection agencies, legal counsel, skip-trace vendors, repossession companies or other collection service providers.
  • Experience in customer relations, problem resolution and error correction.


What We Offer

  • A People-First Culture: We lead with empathy and authenticity.
  • Comprehensive Benefits:
    • Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
    • 401(k) with up to 6% employer match
    • Annual discretionary bonus
    • Annual merit increase
    • Educational grants up to $1,000
    • 18 vacation days/year (increases to 21 after 5 years)
    • 7 sick days/year + paid holidays
  • Final offers based on qualifications, experience, and internal equity. The range for the AVP Collections role is $125,761 - $157,200 annually.


Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.