We are looking for an experienced Mortgage Post Closing Supervisor to lead post-closing operations in Milwaukee, Wisconsin area. This role oversees the review and resolution of mortgage documentation, ensures files meet investor and regulatory standards, and keeps trailing document activity on schedule. The position also plays a key part in strengthening quality controls, supporting team performance, and delivering reliable service to clients and business partners.
Responsibilities:
• Lead the day-to-day post-closing function, guiding staff responsible for validating loan file completeness, accuracy, and compliance requirements.
• Direct the tracking and follow-up of trailing documents and exception queues to support prompt receipt, review, certification, and final resolution.
• Review collateral-related records such as recorded mortgages, assignments, title policies, endorsements, and other supporting loan documents to confirm proper documentation.
• Ensure document issues are identified early, communicated clearly to stakeholders, and resolved within established turnaround expectations.
• Partner with originators, closing agents, title companies, custodians, investors, and clients to correct deficiencies and maintain file integrity.
• Build and maintain quality review practices that improve consistency, reduce errors, and support strong operational outcomes.
• Analyze recurring documentation issues, identify root causes, and recommend process improvements to strengthen performance.
• Monitor workflow metrics including volume, aging, service levels, and quality results, and provide operational updates to leadership.
• Supervise employee performance through coaching, goal setting, training, evaluations, and accountability measures aligned with company policies and applicable regulations.