Collaboration Jobs in Washington (NOW HIRING)

Summary
The Office of Information Technology is seeking applicants for their IT Specialist (INFOSEC) (M365 Collaboration Engineer) position. As an M365 Collaboration Engineer, you will be supporting, engineering, and optimizing Microsoft 365 collaboration services-primarily Teams calling and related M365 workloads-to enhance secure, reliable, and user-focused communication across the enterprise.
Learn more about this agency
Duties
Help
In this role as a M365 Collaboration Engineer, you will be responsible for:

• Managing and optimizing Microsoft Teams calling features, voice routing, and PSTN connectivity to support enterprise communications.
• Administering Microsoft 365 collaboration services, including Teams, SharePoint Online, and related workloads.
• Engineering M365 configurations and policies to improve collaboration, governance, and service reliability.
• Troubleshooting Teams voice, meeting, and collaboration issues by analyzing call logs and coordinating with SOC and engineering teams.
• Coordinating with AV, networking, and M365 teams to support integrated collaboration technologies and platform updates.
• Monitoring M365 service health and implementing improvements to strengthen performance, compliance, and user experience.

Requirements
Help
Conditions of employment

• CITZENSHIP: You must be a US Citizen.
• SELECTIVE SERVICE: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
• SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position.
• PERMANENT CHANGE OF STATION (PCS): Moving/Relocation expenses are not authorized.
• DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• PROBATIONARY PERIOD: This appointment may require completion of a one-year probationary period.
• The selectee is required to report to the duty station(s) listed.
• The duties of this position may require the incumbent to carry a cell phone and be on call 24 hours a day, seven days a week on a rotational basis, based on the needs of the organization.

Qualifications
Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.
BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below.
SK-13: Applicant must have at least one year of specialized experience equivalent to the GS/SK-12 level:

1. Administering Microsoft 365 collaboration services including Teams, SharePoint Online, and related M365 workloads to ensure secure, reliable, and compliant organizational communication and collaboration;
2. Engineering and supporting Microsoft Teams Calling functionality, including call routing, voice policies, PSTN integration, and troubleshooting voice service issues to maintain high-availability communications across the enterprise; and
3. Implementing and optimizing M365 collaboration configurations by applying modern collaboration governance, monitoring service health, and coordinating with cross-functional teams to support evolving business and security requirements.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information:
Competency 1: Infrastructure Design: Uses and implements architecture and topology of software, hardware, and networks, including LANS, WANS, SAN, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
Competency 2: Requirements Identification and Management: Uses principles and methods to identify, analyze, specify, design, and manage functional requirements through to user acceptance; includes translating functional requirements into technical requirements used for logical design, managing the systems lifecycle, and presenting alternative technologies or approaches.
Competency 3: Information System Ownership: Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to facilitate the technical operation of agency systems, prevent information systems vulnerabilities, and provide or restore privacy and security of applications and information systems.
Competency 4: Technical Communication: Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc.
Additional information
Supplementary vacancies may be filled in addition to the number stated in this announcement and may be filled from any division or office within the agency.
SEC COMPENSATION PROGRAM: Total salary (base pay + locality) is dependent upon duty location. The overall salary range listed above is provided for informational purposes; a selectee's initial pay will be established below the maximum rate of the range. The pay for current SEC employees will be determined according to the procedures specified in the agency's policy. Please click here for a compensation overview.
IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES: If you have never worked for the federal government, you are not I/CTAP eligible. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; the questionnaire asks you to identify your ICTAP/CTAP eligibility (2) be rated well-qualified; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. View information about I/CTAP eligibility on OPM's Career Transition Resources website.
Reasonable Accommodation: If you are an applicant who needs a reasonable accommodation to participate in the SEC application process due to a medical disability, please contact reasonableaccommodation@sec.gov. For religious-based accommodations, please contact religiousaccommodation@sec.gov . Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation.
Equal Employment Opportunity (EEO) Information for SEC Job Applicants: For more information, please click here.
The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Legal and Policy Office in the Office of Human Resources at ElliottT@sec.gov.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.