Cold Chain Customer Service Jobs (NOW HIRING)

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

What You'll Do:

Our Cold Chain Selectors fulfill customer orders by selecting, moving and loading products (e.g. bags of dog/cat food, cases of cans, litter) from warehousing racks and storage areas onto pallets both manually and operating warehouse equipment.

• This position requires the candidate to be assigned to the walk-in freezer. This requires the ability to work in temperatures at or below -5 degrees F for long periods of time while wearing required personal protective equipment provided by the company
• Safely and solely bend, lift, move materials up to 50 lbs. repetitively and continuously throughout shift, manually and by operating warehouse equipment
• Build pallets accurately, properly, and efficiently to ensure product is not damaged upon delivery to our customers
• Perform assigned functions, accountabilities and supporting activities while complying with safety procedures, rules and regulations

What We're Looking For:

Experience in safely operating warehouse equipment (e.g. forklift, pallet jack, high reach truck), preferred

• Candidate must have reliable transportation, flexible schedule, solid attendance and a positive, professional attitude
• Strong attention to detail and accuracy required
• High degree of skill and dexterity in operation and safe control of warehouse equipment
• Experience and certification for an electric pallet jack, a plus
• Experience with Infor WMS, a plus

Why You'll Love Working Here:

Pet People, First and Always: We're a company built on relationships-both with our team and the independent pet community we serve.

• An Industry on the Move: With our recent expansion, we're more connected than ever, creating career growth opportunities at every level.
• Culture of Care: From employee wellness to professional development, we invest in YOU.
• Fun & Furry Perks: Think company events, supportive colleagues, and a community that actually cares.

Schedule: Monday- Friday: 12:00pm- work is complete

Application Deadline: Ongoing

Compensation: Step Progression Pay System

At Pet Food Experts, we believe in recognizing the commitment and dedication of our team. That's why we've designed a pay structure to support your long-term growth and reward high performance.

Here's how it works:

• Starting Pay: $19.79 per hour plus $3 Shift Differential
• Guaranteed Pay Increases: Employees receive a pay increase after 6 months of employment and an additional increase after 1 year of service and beyond
• Additional Earning Opportunities: Pay rate increases are scheduled regularly based on your length of service

Pawsome Perks of Joining PFX:

• No Scheduled Weekends! - More time for family, adventures, or just lounging with your pets.
• Full Benefits Package - Medical, dental, and vision to keep you feeling your best.
• 401(k) with Employer Match - Because your future matters.
• Safety Footwear Reimbursement - We help keep your feet comfy and protected!
• Overtime Pay - Extra $$ for extra hours (because your time is valuable).
• Paid Holidays - Celebrate, relax, and recharge-on us!
• Employee Discounts on Pet Food & Supplies - Because your pets deserve the best, too!

At PFX, we take care of our team-because when you feel good, you do good. Ready to be part of something bigger? Apply today!

Any offers of employment are contingent upon passing a required background check

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.