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Title: Community Association Manager

Company: All Points Community Management, LLC

Department: Association Operations

Reports To: Director, Association Operations

Location: Lexington Office

Wage Category: Exempt

PURPOSE OF ROLE:

The Community Association Manager (CAM) plays a critical role in Guiding Communities You’re Proud To Call HomeTM. This position is responsible for supporting and coordinating the day-to-day operations of assigned Associations, executing business processes with accuracy and consistency, and serving as the primary liaison to the Boards of Directors. A CAM models our Core Values through proactive communication, strong leadership, personal accountability, and organized execution.

CORE VALUE ALIGNMENT

• Integrity: We do the right thing and protect our reputation by being honest and ethical in everything we do.: We make decisions as if the client or team member is in the room — even when no one is watching.
• Responsive Service: We are customer-centric, passionate about service, and committed to timely, proactive support for clients and teammates. We make it easy for clients and teammates to connect with us and get the help they need.
• Communicate & Collaborate: We believe in open, accountable communication and working collaboratively to achieve the best results for our team and clients. We ensure information flows freely and everyone is heard.
• Continuous Improvement: We are always learning, solving problems, and striving for growth. We streamline processes, eliminate waste, and work smarter so we can deliver the highest value to those we serve.

JOB SUMMARY

The CAM is responsible for the day-to-day administrative and operational support of assigned communities. This includes operational oversight, financial coordination and review support, compliance administration, vendor management, community communication, and Board support. CAMs must be highly organized, self-directed, and capable of taking responsibility for assigned tasks within their portfolio while leveraging internal resources and following the company’s structured workflows. This role requires strong critical thinking, excellent communication skills, and a commitment to serving Boards and homeowners with professionalism and responsiveness.

ROLES & RESPONSIBILITIES

Board & Client Support

• Serve as the primary point of contact for Boards, providing guidance that aligns with fiduciary responsibilities, governing documents, and industry best practices.
• Prepare for, attend, and support Board and member meetings (often in the evening), including notices, agendas, minutes, and parliamentary procedure basics.
• Develop meeting packets and monthly Management Reports; maintain accurate action item lists and follow through until completion.

Operational & Vendor Management

• Conduct regular site visits to assess maintenance needs, vendor performance, and compliance issues.
• Coordinate proposals/bidding, contract administration, and project coordination for maintenance, repair, and capital projects under Portfolio Manager direction
• Administer and support the Association’s enforcement and architectural review processes.

Homeowner Support

• Respond to homeowner questions, maintenance requests, concerns, and escalations with professionalism and solutions-based service.
• Communicate clearly, document interactions, and follow internal processes for issue resolution.

Financial Management

• Assist with budget preparation research and year-end financial planning.
• Review monthly financial packets, monitor accounts receivable, and review/approve invoices responsibly.

Communication & Documentation

• Respond to emails and phone calls daily with timely, proactive communication.
• Maintain organized electronic records, notes, action items, and compliance tracking within company systems (Vantaca, Teams, SharePoint, etc.).
• Follow internal processes to ensure consistent, compliant service delivery across all communities.

REQUIREMENTS & QUALIFICATIONS

Core Competencies

• Adherence to Community Associations Institute Code of Ethics for Managers
• Accountability mindset: proactive, self-directed, and committed to follow-through.
• Critical thinking & problem solving able to assess issues independently, identify solutions, and know when escalation is appropriate.
• Strong communication skills: clear, concise writing and confident verbal communication.
• Responsiveness and customer service excellence.

Technical & Administrative Skills

• Proven ability to learn and navigate multiple software platforms.
• Proficiency in Microsoft 365 Suite.
• Familiarity or ability to learn insurance requirements, contracts, and bidding processes.
• Knowledge or ability to learn meeting procedures and minute-taking.

Experience & Education

• College degree preferred or equivalent association and/or property management experience.
• CMCA/AMS a plus or willingness to obtain within company-supported timelines.
• Valid driver's license and access to a reliable vehicle for site visits and/or meetings

Work Expectations

• Ability to attend 1–5 evening meetings per month based on portfolio size.
• Strong time management skills: ability to prioritize, plan, and meet deadlines.
• Adaptability when balancing multiple communities, tasks, and deadlines.
• Professional demeanor consistent with company core values, brand standards, and client expectations.

All Points Community Management provides equal employment opportunities to all employees and applicants. We do not discriminate based on any protected characteristic under federal, state, or local law. We are committed to an inclusive, respectful workplace.

Build your career in a high-performance environment where your impact is visible and your growth is intentional. At All Points, we prioritize putting the right people in the right seats, giving you the opportunity to do meaningful work, develop professionally, and be recognized for results. Our team-driven culture is grounded in accountability, collaboration, and continuous improvement—supported by a comprehensive benefits package including medical, dental, vision, and wellness incentives.