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Coca Cola Customer Service Jobs in Virginia (NOW HIRING)

Red Classic

Diesel Maintenance Mechanic B

Roanoke, VA · On-site

$28.50 - $33/hr

Our diesel/fleet mechanics service external customers as well as Coca-Cola Consolidated fleet equipment. Technicians are employed by Coca Cola Consolidated, Inc and managed by Red Classic Transit ...

Red Classic

Diesel Tech

Roanoke, VA · On-site

$28.50 - $33/hr

Our diesel/fleet mechanics service external customers as well as Coca-Cola Consolidated fleet equipment. Technicians are employed by Coca Cola Consolidated, Inc and managed by Red Classic Transit ...

Red Classic

Diesel Maintenance Mechanic C

Norfolk, VA · On-site

$23 - $27/hr

Our diesel/fleet mechanics service external customers as well as Coca-Cola Consolidated fleet equipment. Technicians are employed by Coca Cola Consolidated, Inc and managed by Red Classic Transit ...

Red Classic

Diesel Maintenance Mechanic B

Alexandria, VA · On-site

$30 - $33/hr

Our diesel/fleet mechanics service external customers as well as Coca-Cola Consolidated fleet equipment. Technicians are employed by Coca Cola Consolidated, Inc and managed by Red Classic Transit ...

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Coca Cola Customer Service information

What is a Coca Cola customer service?

A Coca Cola Customer Service job involves assisting customers with inquiries, resolving complaints, and providing information about products and promotions. Representatives may handle phone calls, emails, or live chats to ensure customer satisfaction. They work to resolve issues efficiently while maintaining Coca Cola’s brand reputation. Strong communication skills and a customer-focused approach are essential for success in this role.

What does a typical day look like for a Coca Cola customer service?

A typical day for a Coca Cola Customer Service representative involves handling customer inquiries via phone, email, or live chat, processing orders, and resolving issues related to deliveries or products. You'll work closely with cross-functional teams such as sales, logistics, and account management to ensure timely and accurate service for both individual and business clients. The environment is usually fast-paced, with a strong focus on teamwork and meeting performance metrics set by the company. Over time, high performers may have the opportunity to move into leadership roles or specialized customer care positions within Coca Cola.

What are the key skills and qualifications needed to thrive in the Coca Cola customer service position?

To thrive as a Coca Cola Customer Service representative, strong communication, problem-solving, and multitasking abilities are essential, often accompanied by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) platforms and order processing systems is commonly required in the role. Excellent interpersonal skills, patience, and a positive attitude help individuals stand out when handling customer inquiries and resolving concerns. These skills are crucial to ensure customer satisfaction, resolve issues efficiently, and uphold the Coca Cola brand image.

What are the entry level jobs at Coca Cola Customer Service?

Entry-level jobs at Coca Cola Customer Service typically include Customer Service Representative, Sales Associate, and Call Center Agent. These roles generally require good communication skills, basic computer knowledge, and the ability to work in a team environment. They often offer on-the-job training and may require a high school diploma or equivalent.

What are popular job titles related to Coca Cola Customer Service jobs in Virginia?

For Coca Cola Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Coca Cola Customer Service jobs in Virginia look for?

The top searched job categories for Coca Cola Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Coca Cola Customer Service jobs?

Cities in Virginia with the most Coca Cola Customer Service job openings:

Coca Cola Customer Service jobs near you
Infographic showing various Coca Cola Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Beverage Equipment Technician Lead

Coca-Cola Consolidated, Inc.

Richmond, VA • On-site

$28.80 - $32.63/hr

Full-time

Medical, Retirement

Posted 10 days ago

Coca-Cola Consolidated rating

7.1

Company rating: 7.1 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

218th of 444 rated food and drinks producers

Job description

Requisition ID: 265284
Locations: Sandston
Pay Range: $28.80 - $32.63 , depending on experience
Schedule: Monday-Friday/ Weekends
Click here to experience a Day in the Life of our Teammates!
Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!
We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
  • Career Growth: Clear pathways to advance and develop your career
  • Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
  • Purpose-Driven: Create meaningful impact in the communities you serve
  • Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!
Job Overview
The Technician Lead Tech Svcs will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide coverage for Fountain Install and Vender Delivery as needed; assist in training and support of Equipment Services (EQS) team and supports the Territory Manager (TM) with daily responsibilities.
Duties & Responsibilities
  • Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards
  • Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers
  • Complete and, or proctor all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment
  • Lead special projects as assigned
  • Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
  • Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability
  • Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job
  • Provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition

Knowledge, Skills, & Abilities
  • Must be able to lift 100 pounds
  • Drive and ride for long periods
  • Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices
  • Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches
  • Work inside and outside customer locations, in uncontrolled temperatures
  • Experience in the electrical and, or refrigeration field is required.
  • Computer and analytical skills are necessary along with the ability to work closely with teammates and management
  • Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required
  • Experience in a leadership role

Minimum Qualifications
  • High school diploma or GED
  • Knowledge acquired through 1-3 years of work experience
  • 1-3 years previous tech experience
  • Valid driver's license, with a minimum of Commercial Driver's License (CDL) Class B or ability to obtain required license within 6 months
  • Ability to obtain and maintain a Department of Transportation (DOT) physical
  • Ability to obtain forklift and pallet jack certification
  • Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration

Preferred Qualifications
  • Prior leadership experience
  • Valid driver's license, with a minimum of Commercial Driver's License (CDL) Class B or ability to obtain required license within 6 months, if necessary
  • Ability to obtain and maintain a Department of Transportation (DOT) physical
  • EPA Level 1 Refrigeration certification preferred or ability to obtain this certification
  • Ability to obtain forklift and pallet jack certification
  • Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration

Work Environment
Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

What Coca-Cola Consolidated employees say

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About Coca-Cola Consolidated

Sourced by ZipRecruiter

Coca-Cola Consolidated, based in Charlotte, NC, US, is a preeminent company in the beverage industry. The company is the largest independent bottler for The Coca-Cola Company in the United States. The company’s product portfolio includes prominent beverages such as Coca-Cola, Diet Coke, Sprite, and a variety of other beverages produced by The Coca-Cola Company. Founded in in 1980 after multiple expansions and mergers, the company has since gained a steadfast reputation in the industry as a leading bottler and distributor. Coca-Cola Consolidated's core values are committed to excellence, committed to service, committed to a higher calling, and committed to each other. Their mission is to share in the refreshment, fun, and fellowship of happiness found in The Coca-Cola Company’s beverages. Their notable achievements include not only market expansion but also their history of giving back to the communities where they operate, signifying their dedication to corporate social responsibility.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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