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Cobra Account Manager Jobs in Indiana (NOW HIRING)

WEX

Customer Service Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... account management. How you'll make an impact: * Customer Engagement: Answer inbound calls and ...

FBT Gibbons LLP

Benefits Specialist

Indianapolis, IN · On-site

The ideal candidate is detail-oriented, service-focused, and comfortable managing benefits data ... Coordinate COBRA entries with vendors, ensure timely distribution of materials, and provide Finance ...

Aston Carter

Leave Of Absence Specialist

Indianapolis, IN · On-site

$37 - $45/hr

The specialist will provide case management, develop educational materials, and create procedures ... Experience with FMLA, Worker's Compensation, ADAAA laws, LTD, STD, and Cobra. * Proficiency in MS ...

Aston Carter

Leave Of Absence Specialist

Indianapolis, IN · On-site

$37 - $45/hr

The specialist will provide case management, develop educational materials, and create procedures ... Experience with FMLA, Worker's Compensation, ADAAA laws, LTD, STD, and Cobra. * Proficiency in MS ...

HHC

Financial Counselor (Clearance Team)

Indianapolis, IN

$18.25 - $23.75/hr

Accept daily assigned customer referrals in management designated systems to determine customers to ... Marketplace, COBRA, or any other possible third party payer sources, or the hospital's charity ...

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Cobra Account Manager information

What is a COBRA account manager?

A COBRA Account Manager is a professional responsible for overseeing and administering COBRA (Consolidated Omnibus Budget Reconciliation Act) benefits for employees who are eligible to continue their group health insurance coverage after leaving employment. They manage the enrollment, billing, compliance, and communication processes between employers, insurance carriers, and qualified beneficiaries. Their role ensures that organizations and individuals remain compliant with federal COBRA regulations and deadlines, helping to prevent penalties and ensure seamless coverage transitions.

What are some of the main challenges a COBRA account manager faces when managing client benefits continuity?

Cobra Account Managers often encounter challenges such as keeping up with frequently changing federal regulations, ensuring timely communication with both clients and qualified beneficiaries, and managing sensitive personal health information securely. They must also coordinate with HR departments, insurance carriers, and third-party administrators to resolve coverage issues and prevent lapses in benefits. Staying proactive and detail-oriented is essential for minimizing errors and maintaining client satisfaction in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a COBRA account manager, and why are they important?

To thrive as a COBRA Account Manager, you need a solid understanding of employee benefits administration, COBRA regulations, and experience in account management, often supported by a degree in business or a related field. Familiarity with benefits administration software, HR information systems, and compliance tracking tools is typically required. Outstanding attention to detail, problem-solving abilities, and strong communication skills help you manage complex regulatory requirements and client interactions. These skills are essential for ensuring legal compliance, maintaining client satisfaction, and efficiently handling sensitive benefits information.

What are popular job titles related to Cobra Account Manager jobs in Indiana?

For Cobra Account Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Cobra Account Manager jobs in Indiana look for?

The top searched job categories for Cobra Account Manager jobs in Indiana are:

What cities in Indiana are hiring for Cobra Account Manager jobs?

Cities in Indiana with the most Cobra Account Manager job openings:

Cobra Account Manager jobs near you

Employee Benefits Account Manager

Higginbotham Insurance Agency

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Position Summary:
The Account Manager, Employee Benefits serves as the primary relationship manager for assigned employee benefits clients, ensuring exceptional service, client retention, and strategic benefits planning. This role partners with producers, consultants, carriers, vendors, and internal team members to develop and implement competitive benefits solutions while ensuring compliance with applicable regulations. The Account Manager acts as a trusted advisor, leading renewal strategies, client meetings, employee communications, and ongoing benefit program management to support client objectives and long-term success.
Supervisory Responsibilities:
  • Provide day-to-day leadership and guidance to Account Relationship Managers (ARMs), Senior ARMs, Benefits Specialists, and Senior Benefits Specialists, as applicable.
  • Support employee development, training, and performance improvement initiatives.
  • Participate in recruitment and interview processes as needed.

Essential Tasks:
  • Manage and maintain strong client relationships to ensure satisfaction, retention, and long-term growth.
  • Lead all aspects of the client renewal process, including marketing, carrier negotiations, cost analysis, recommendations, and implementation.
  • Develop and execute strategic benefits plans aligned with client goals and financial objectives.
  • Facilitate annual service planning and core client meetings, delivering actionable insights and recommendations.
  • Gather client information, prepare requests for proposals (RFPs), and obtain alternative plan designs and carrier quotations.
  • Act as liaison between clients, insurance carriers, third-party administrators, and benefit vendors.
  • Coordinate implementation of new clients, including onboarding activities, timelines, and carrier setup.
  • Manage mid-year plan changes, vendor implementations, and ongoing service requests.
  • Prepare and present open enrollment materials and employee benefit communications through virtual and in-person meetings.
  • Assist employees and clients with policy inquiries, claims issues, billing concerns, and coverage questions.
  • Ensure client compliance with applicable regulations including ERISA, COBRA, HIPAA, ACA, and other employee benefits requirements.
  • Conduct compliance reviews and support required filings and documentation.
  • Complete and validate pre-renewal and renewal documentation to ensure accuracy and timely submissions.
  • Support sales and consulting teams in finalist meetings, presentations, and new business opportunities.
  • Identify opportunities for expanded service offerings and additional client solutions.
  • Assist with implementation and utilization of benefits technology platforms, online enrollment systems, and benefit administration tools.
  • Support wellness initiatives and employee engagement strategies.
  • Maintain accurate client records and workflow management within agency systems and CRM platforms.
  • Perform other duties as assigned.

Specific Knowledge, Skills, and Abilities:
  • Ability and desire to collaborate effectively with clients, carriers, vendors, and internal teams.
  • Strong organization, prioritization, and time management skills with exceptional attention to detail.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple projects and competing deadlines in a fast-paced environment.
  • Client-focused mindset with commitment to exceptional service.
  • Highly motivated self-starter capable of working independently while contributing to team success.
  • Ability to build and maintain productive professional relationships.
  • Strong project management and meeting facilitation skills.
  • Ability to maintain confidentiality and handle sensitive personal and medical information in compliance with HIPAA guidelines.
  • Accountable, dependable, and committed to delivering high-quality work.
  • Adaptability and willingness to embrace change and continuous improvement.
  • Commitment to continuous learning and professional development.

Experience and Education:
  • Bachelor's degree in Business, Human Resources, Finance, Risk Management, or related field preferred; equivalent industry experience may be substituted.
  • Minimum 5 years of employee benefits account management, brokerage, consulting, or related insurance experience.
  • Strong knowledge of employee benefits products, funding arrangements, and carrier markets.
  • Experience with ACA, ERISA, COBRA, HIPAA, and other employee benefits regulations preferred.
  • Experience supporting medium to large group accounts preferred.
  • Experience with fully insured and alternative funding arrangements preferred.

Licensing and Credentials:
  • Active Life & Health Insurance License required.
  • Industry-Related designations preferred.

Systems:
  • Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.
  • Experience with CRM systems and benefits administration technology platforms.
  • Applied Epic experience preferred; experience with comparable Agency Management Systems (AMS) acceptable.

Physical Requirements:
  • Ability to lift 25 pounds.
  • Repeated use of sight to read documents and computer screens.
  • Repeated use of hearing and speech to communicate by telephone and in person.
  • Repetitive hand movements including keyboarding, writing, and data entry.
  • Walking, bending, sitting, reaching, and stretching in all directions.

Benefits & Compensation:
  • Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
  • Employee Wellness Program
  • Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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