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Coaching Program Manager Jobs in Albuquerque, NM

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

Track, analyze, and report KPIs and SLA performance metrics to program management and government ... Conduct regular training sessions and provide ongoing coaching to service desk staff to enhance ...

KidStrong

Party Coach

Albuquerque, NM · On-site

$16 - $24/hr

Coaching and mentoring children to make an impact on their lives! * Having flexibility for a ... Demonstrate and manage the implementation of various exercises * Keep an accurate record of ...

Auria

Senior Systems Engineer

Kirtland Air Force Base, NM · Hybrid

$135K - $150K/yr

Collaborate with Program Manager(s) to ensure development and support teams sprints and associated ... Access our Employee Assistance Program (EAP) for mental health, financial coaching, and more ...

Auria

Senior Systems Engineer

Albuquerque, NM · On-site

$135K - $150K/yr

Collaborate with Program Manager(s) to ensure development and support teams sprints and associated ... Access our Employee Assistance Program (EAP) for mental health, financial coaching, and more ...

L5 Fitness Holdings LLC

Group Fitness Coach

Albuquerque, NM · On-site

$30 - $65/hr

Employee Recognition Program - we celebrate wins, big and small * Free Classes for Family & Friends ... Show up early (30 minutes before each coaching block) and support studio cleanliness before/after ...

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Coaching Program Manager information

What does a coaching program manager do?

A Coaching Program Manager is responsible for designing, implementing, and overseeing coaching programs within an organization. They work to ensure that coaching initiatives align with business goals, manage a team of coaches or external vendors, and monitor the effectiveness of coaching activities. Their tasks often include setting program objectives, tracking progress, and reporting outcomes to stakeholders. Additionally, they may provide guidance and support to both coaches and participants to maximize the impact of the program.

How does a coaching program manager typically collaborate with coaches and stakeholders to ensure program effectiveness?

A Coaching Program Manager works closely with coaches, organizational leaders, and HR teams to align coaching initiatives with company objectives. They facilitate regular meetings to gather feedback, address challenges, and monitor progress, ensuring that coaches have the resources and support needed to succeed. By fostering open communication and leveraging data-driven insights, they continuously refine the program to maximize participant engagement and measurable outcomes. This collaborative approach helps create a culture of continuous improvement and professional development within the organization.

What are the key skills and qualifications needed to thrive as a coaching program manager, and why are they important?

To thrive as a Coaching Program Manager, you need expertise in program development, project management, and a background in coaching or training, often supported by a relevant degree or coaching certification. Familiarity with learning management systems (LMS), data tracking tools, and virtual meeting platforms is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support both coaches and clients set outstanding managers apart. These abilities are crucial for ensuring effective program delivery, client satisfaction, and continuous improvement of coaching initiatives.

What is the difference between Coaching Program Manager vs Training Coordinator?

AspectCoaching Program ManagerTraining Coordinator
CredentialsOften requires coaching certifications (e.g., ICF), relevant experienceTypically requires training or education in training or education fields
Work EnvironmentManages coaching programs, works with clients and coachesOrganizes training sessions, manages logistics and schedules
Employer & Industry UsageUsed in corporate, educational, and professional development sectorsCommon in corporate, nonprofit, and educational organizations

The Coaching Program Manager focuses on designing and overseeing coaching initiatives, often requiring coaching certifications and working directly with clients. In contrast, the Training Coordinator handles organizing and logistics of training sessions, with a focus on event management. Both roles are vital in professional development but differ in scope and responsibilities.

What are popular job titles related to Coaching Program Manager jobs in Albuquerque, NM?

For Coaching Program Manager jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Coaching Program Manager jobs in Albuquerque, NM look for?

The top searched job categories for Coaching Program Manager jobs in Albuquerque, NM are:

Coaching Program Manager jobs near you

Senior Service Desk Manager

Peraton

Albuquerque, NM • On-site

$104K - $166K/yr

Full-time

Re-posted 18 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 224 rated it services

Job description

Responsibilities
Peraton is seeking an experienced Service Desk Manager to join our team of qualified and diverse individuals.
Peraton supports the NNSA Office of Secure Transportation (OST), which is responsible for the safe and secure transport of nuclear weapons, components, and special nuclear materials across the United States. OST operates a fleet of specially equipped vehicles and employs Federal Agents and technical staff under strict security protocols. The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA OST user community. This role is central to ensuring mission continuity and end-user productivity across OST's operationally sensitive environment.
Location: Onsite in Albuquerque, NM (primary location), with travel to field locations as required.
Day to Day Roles and Responsibilities:
  • Serve as the senior leader for all IT service desk operations under Task 2 of the NNSA OST IT Support PWS
  • Lead, motivate, and mentor a team of Tier I and II service desk professionals, fostering a collaborative and high-performance team culture
  • Manage the day-to-day resolution of service desk tickets, incidents, and requests in compliance with contractually defined SLAs
  • Perform and oversee Tier III problem resolution, walking NNSA OST end-users through advanced troubleshooting steps and classifying issues by level, priority, and nature
  • Track, analyze, and report KPIs and SLA performance metrics to program management and government stakeholders; identify and implement areas for continuous improvement
  • Administer and optimize the ServiceNow ITSM platform including incident, request, change, and knowledge management modules
  • Collaborate with internal stakeholders and business units across NNSA OST locations to align IT support with operational goals and mission requirements
  • Ensure a high standard of customer service is maintained, addressing escalated issues and serving as the final escalation point for complex or sensitive support cases involving NNSA OST end-users
  • Identify opportunities for process improvement and implement streamlined workflows to optimize service desk efficiency and effectiveness
  • Conduct regular training sessions and provide ongoing coaching to service desk staff to enhance technical skills and customer service capabilities
  • Stay current with industry best practices and emerging technologies to continuously enhance service desk capabilities
  • Coordinate with the Network Operations Team Lead and Server Operations Team Lead to restore services and resolve root-cause issues affecting NNSA OST end-users
  • Provide advanced technical advice and guidance on installation, configuration, and enhancement of IT products and programs used by NNSA OST personnel
  • Prepare and present service desk performance reports, trend analyses, and improvement recommendations to program management and government stakeholders

Qualifications
Basic Qualifications:
  • High School diploma and 12 years of experience, may have supervisory or management experience
  • Must be a U.S. Citizen
  • Must have the ability to obtain/maintain a DOE Q Clearance (equivalent to a Top Secret clearance) and be eligible for access to Sensitive Compartmented Information (SCI) and Special Access Programs (SAP).
  • Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role
  • Experience managing enterprise Service Desk operations using ServiceNow or an equivalent ITSM platform.
  • Experience leading Tier I and Tier II service desk teams, including escalation management across Tier I, II, and III support.
  • Experience supporting enterprise end user computing environments, including Windows workstations, hardware, software, peripherals, and basic network connectivity.
  • Experience implementing automation, AI enabled service desk capabilities, or intelligent ITSM solutions to improve ticket routing, resolution, and operational efficiency.
  • Experience managing SLA performance, reporting metrics, and service delivery in mission critical environments.
  • Experience supporting secure federal environments and familiarity with FISMA, NIST SP 800-53, and related cybersecurity requirements.
  • Demonstrated leadership experience managing, mentoring, and developing technical support personnel.

Certifications (Required):
  • ITIL v4 Foundation certification required

Preferred Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  • Proven experience managing IT Service Desk teams and end-user support functions in a federal government or DoD/DOE environment preferred
  • Active DOE Q Clearance (equivalent to DoD Top Secret)
  • Experience managing Service Desk operations supporting 500+ end users across multiple geographic locations.
  • Experience leading teams of 5 or more Tier I and Tier II Service Desk technicians.
  • Experience supporting federal IT contracts valued at $10M or greater.
  • Experience leading major technology refreshes, ITSM platform migrations, or organizational transformation initiatives.
  • Experience implementing AI driven chatbots, virtual agents, automated ticket classification, or ServiceNow AI capabilities.
  • Experience with ServiceNow administration, workflow development, reporting, dashboards, and performance analytics.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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