Recruit, train, coach, and manage a growing team of customer service representatives. * Build a culture of customer focus, accountability, urgency, and continuous improvement. * Maintain and grow ...
Quick apply
Recruit, train, coach, and manage a growing team of customer service representatives. * Build a culture of customer focus, accountability, urgency, and continuous improvement. * Maintain and grow ...
Full-Time Customer Service Supervisor
Tustin, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Full-Time Customer Service Supervisor
Tustin, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Customer Service Supervisor
Rancho Cucamonga, CA · On-site
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Supervisor
Rancho Cucamonga, CA · On-site
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Representative
Irvine, CA · On-site
$20.21/hr
As a Customer Service Representative - Retail or Contact Center working onsite in Irvine , CA ... From your first day in training, through individualized webcam-enabled, engagement and coaching, on ...
Customer Service Representative
Irvine, CA · On-site
$20.21/hr
As a Customer Service Representative - Retail or Contact Center working onsite in Irvine , CA ... From your first day in training, through individualized webcam-enabled, engagement and coaching, on ...
Customer Service Supervisor
Rancho Cucamonga, CA · On-site +1
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Supervisor
Rancho Cucamonga, CA · On-site +1
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Full-Time Customer Service Supervisor
Irvine, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Full-Time Customer Service Supervisor
Irvine, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Customer Service Supervisor
Rancho Cucamonga, CA · On-site
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Supervisor
Rancho Cucamonga, CA · On-site
$26 - $30/hr
Provide day-to-day leadership, coaching, accountability, and development for assigned customer service representatives, ensuring individual and team performance expectations are achieved.
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
Customer Service Coordinator
La Verne, CA · On-site
$17.90 - $18.40/hr
Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...
We are looking for a motivated and service-driven Customer Care Specialist to join our growing ... Coachable with a desire to develop new skills and take on additional responsibilities over time ...
Quick apply
We are looking for a motivated and service-driven Customer Care Specialist to join our growing ... Coachable with a desire to develop new skills and take on additional responsibilities over time ...
Customer Service Representative
Rancho Cucamonga, CA · On-site
$68K/yr
We are looking for a motivated and service-driven Customer Care Specialist to join our growing ... management • Coachable with a desire to develop new skills and take on additional ...
Customer Service Representative
Rancho Cucamonga, CA · On-site
$68K/yr
We are looking for a motivated and service-driven Customer Care Specialist to join our growing ... management • Coachable with a desire to develop new skills and take on additional ...
Full-Time Customer Service Supervisor
Irvine, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Full-Time Customer Service Supervisor
Irvine, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Customer Service Representative
City Of Industry, CA · On-site
$18 - $20/hr
Learn from coaching and feedback while growing from mistakes. * Participate in seasonal overtime work (at 1.5x pay ). Qualifications, Skills, and Knowledge: * Experience interacting with customers ...
Customer Service Representative
City Of Industry, CA · On-site
$18 - $20/hr
Learn from coaching and feedback while growing from mistakes. * Participate in seasonal overtime work (at 1.5x pay ). Qualifications, Skills, and Knowledge: * Experience interacting with customers ...
Customer Service Representative
City Of Industry, CA · On-site
$18 - $20/hr
Learn from coaching and feedback while growing from mistakes. * Participate in seasonal overtime work (at 1.5x pay ). Qualifications, Skills, and Knowledge: * Experience interacting with customers ...
Quick apply
Customer Service Representative
City Of Industry, CA · On-site
$18 - $20/hr
Learn from coaching and feedback while growing from mistakes. * Participate in seasonal overtime work (at 1.5x pay ). Qualifications, Skills, and Knowledge: * Experience interacting with customers ...
Full-Time Customer Service Supervisor
Tustin, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Full-Time Customer Service Supervisor
Tustin, CA · On-site
$23.50 - $36.45/hr
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual ...
Customer Service Team Lead
Redlands, CA · On-site
As Customer Service Team Lead, you'll guide a high-performing group of Customer Service ... Team Leadership & Development Lead, mentor, and coach CSRs to meet performance goals and uphold ...
Customer Service Team Lead
Redlands, CA · On-site
As Customer Service Team Lead, you'll guide a high-performing group of Customer Service ... Team Leadership & Development Lead, mentor, and coach CSRs to meet performance goals and uphold ...
Coach Customer Service information
See Riverside, CA salary details
$25.6K - $32.8K
5% of jobs
$32.8K - $40.1K
14% of jobs
$42.9K is the 25th percentile. Wages below this are outliers.
$40.1K - $47.3K
16% of jobs
The median wage is $53.9K / yr.
$47.3K - $54.6K
17% of jobs
$54.6K - $61.8K
12% of jobs
$61.8K - $69.1K
9% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$69.1K - $76.3K
11% of jobs
$76.3K - $83.6K
6% of jobs
$83.6K - $90.9K
5% of jobs
$90.9K - $98.1K
2% of jobs
$98.1K - $105.4K
3% of jobs
$25.6K
$60.5K
$105.4K
How much do coach customer service jobs pay per year?
As of Aug 13, 2026, the average yearly pay for coach customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?
To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.
What is a Coach Customer Service?
A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.
What are the primary responsibilities of a Coach Customer Service on a typical day?
A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.
What are popular job titles related to Coach Customer Service jobs in Riverside, CA?
For Coach Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Coach Customer Service jobs in Riverside, CA look for?
The top searched job categories for Coach Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Coach Customer Service jobs?
Cities near Riverside, CA with the most Coach Customer Service job openings:
$75/hr
Full-time
Medical, Retirement
Re-posted 9 days ago
Job description
BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company.
Salary: $75-95k depending on experience
Summary:
We are seeking a hands-on Customer Service Manager to build and lead the company’s customer support function, ensuring a best-in-class experience for clinicians, lab partners, and patients using the company’s diagnostic products and services. This role is equal parts hands-on case leadership and builder—scaling support operations, managing escalations, and partnering cross-functionally as the company transitions from R&D to full-scale commercialization.
Responsibilities:
- Implement and continuously improve end-to-end support workflows: intake, triage, escalation, resolution, documentation, and feedback loops—built for regulated diagnostics environment.
- Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning.
- Establish clear service standards, case categorization, escalation pathways, and communication templates for consistent execution at scale.
- Handle complex and escalated cases related to ordering, sample logistics, results delivery, billing inquiries, and product/service issues—driving timely resolution.
- Coordinate cross-functional resolution with Operations and Commercial leadership to remove blockers and protect customer experience.
- Partner closely with Quality/Regulatory to ensure complaint intake, documentation, escalation, and closure meet required standards and internal procedures.
- Ensure customer-facing communications reflect professionalism, integrity, and regulatory compliance—especially when issues intersect with product performance, reporting, or patient-impacting workflows.
- Recruit, train, coach, and manage a growing team of customer service representatives.
- Build a culture of customer focus, accountability, urgency, and continuous improvement.
- Maintain and grow knowledge bases, FAQs, scripts, and onboarding materials aligned to diagnostic workflows and common clinical questions.
- Build dashboards and operating metrics (response time, first-contact resolution, reopen rate, complaint turnaround time) and drive action from the data.
- Support new account onboarding, training coordination, and early adoption—partnering with Commercial teams to accelerate time-to-value.
- Provide structured voice-of-customer feedback: trends, failure points, feature requests, and operational risks—recommended fixes included.
Key Performance Indicators (KPIs):
- Response: Speed to first response and time-to-resolution by case type.
- Quality of Resolution: First-contact resolution, reopen rate, escalation rate, documentation completeness.
- Customer Outcomes: Customer Satisfaction and Net Promoter scores; and qualitative feedback trends.
- Complaint Execution: Complaint cycle time and on-time closure in alignment with Quality processes.
- Operational Health: Backlog/aging, staffing coverage, and readiness to support launch growth.
Experience:
- Bachelor’s degree preferred (life sciences, healthcare administration, business, or related) or equivalent experience.
- Minimum of 5 years in customer service/support, including a minimum of 2 years leading teams (or acting as a senior lead in a scaled support environment).
- Experience supporting clinician offices, urgent care, labs, health systems, or IDNs as primary customers preferred
- Direct experience with complaint handling and cross-functional quality investigations preferred
- Experience implementing or administering helpdesk/CRM tooling (e.g., case routing, knowledge base, integrations) preferred
- Strong preference for experience in diagnostics, medical devices, healthcare, digital health, or another regulated environment.
- Working knowledge of diagnostic/laboratory workflows.
- Demonstrated ability to build processes and teams in a fast-paced, resource-constrained environment.
- Excellent written and verbal communication skills—able to translate technical and clinical concepts into clear, empathetic guidance.
- Strong analytical and problem-solving skills; comfort with CRM/helpdesk systems and performance reporting.
Benefits:
- 401(k) with company match
- Eligible for incentive stock options
- Paid holidays
- Daily on-site free lunch, snacks, and drinks (at HQ)
- 100% employer-paid medical insurance for employees
- Education assistance program
Please send resumes to mia@biophaseinc.com and visit our website at www.biophaseinc.com for additional job opportunities!!!
About Biophase
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Encinitas, CA, US
Year founded
2004