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Community Life Service Coordinator: Historic South End

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The Senior Community Life Service Coordinator role at TCB

The Senior CL Service Coordinator (CLSC) works in close collaboration with TCB Property Management to ensure operational excellence at Historic South End. This leadership position supports a collaboration between TCB and the Pine Street Inn (PSI), the largest homeless services provider in New England, who will provide on-site support for formerly unhoused individuals living at the property. In addition, the Senior CLSC will coordinate consistent communication between stakeholders including residents, PSI, and TCB. The Senior CLSC will plan resident-centered, trauma-informed programs and other leadership opportunities working closely with residents and other partners.

Under direct supervision of the Director of Community Life - Boston, the Senior Community Life Service Coordinator will:

• Develop and manage strategic partnerships with local service providers, organizations, and universities focused on economic mobility, resident leadership, health & wellness and housing stability.
• Lead Community Life efforts in collaboration with TCB property management and the Pine Street Inn to develop annual one-year workplans outlining strategies, partnership development and activities that fit into the sites’ strategic objectives.
• Support residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed; coordinate the implementation of the TCB Housing Stabilization Standard of Practice; collaborate with PSI when appropriate.

• Foster and cultivate relationships with residents and encourage residents to engage within their community.
• Facilitate coordination of TCB’s Health Ambassador program; identify residents who want to stay active and help organize activities that promote health and wellness.

• Conduct life skills and capacity building workshops such as housekeeping 101, reading and understanding the lease, budgeting, and community engagement.

• Report on progress through consistent documentation of work through CL’s data management system.
• Oversee CL budgets and fulfill reporting requirements for grant funded activities and manage progress towards fulfilling grant deliverables.
• Coordinate with staff to ensure effective communication between the site team and community partners, agencies, funders, and TCB corporate support.
• Manage administrative tasks, to carry out programming.
• Ensure the collection and input of all program and performance data at least weekly in the CL Connect database. Coordinate with partners for sharing of data and metrics; use Power BI to confirm documentation and view reports
• Collect CLQs for 30% of residents every other year and document in SurveyMonkey.
• Represent TCB at various monthly community interagency meetings and report back to the team.
• Participate in professional development opportunities and contribute to best practices.
• Prioritize tasks and communicate progress, problems, and needs for additional support.
• Perform other project-related duties as needed.

Here’s what we’re looking for

• Experience building and maintaining effective partnerships and working with social service providers and other organizations
• Demonstrated management ability and interest in motivating and energizing site staff and partners
• Demonstrated experience and expertise in using data and evaluations to inform practice and program design
• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
• Excellent organizational, communication (oral and written), and problem-solving skills
• Strong personal initiative, attention to detail, and ability to work independently
• Bachelor’s degree, 5+ years of related experience, MSW preferred
• Strong preference for a bilingual Spanish speaker

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Salary Range: $70k

The Community Builders is an equal opportunity employer.