Cloud Support Engineer Jobs in Renton, WA (NOW HIRING)

Who we are

At Cloudticity, our mission is to make every human on earth healthier by enabling healthcare organizations to leverage public clouds such as AWS, Azure, and Google Cloud to deliver modern innovations and key insights. We enable healthcare organizations to be more effective at what they do by providing them with the tools, infrastructure, and guidance to build highly secure, available, and scalable solutions. Our Cloudticity Oxygen platform automates the vast majority of managed services tasks. As a result, we provide the most secure, agile, and responsive managed services available to the healthcare industry today. Data, analytics, and predictive forecasting are becoming increasingly important to us as our company reaches its next phase of maturity and reporting requirements.

To support our rapid growth, we are adding an Azure Cloud Engineer to our team. As a customer-centric Cloud Engineer, you will be responsible for the day-to-day cloud operations, responding to customer needs in real-time, while working with customers on solving unique healthcare challenges with innovative solutions. You'll be working with leading healthcare organizations, building the most advanced healthcare systems, and forging new trails with bleeding-edge AI technologies.

Responsibilities include

• Solve customer support requests using industry-leading tools.
• Solve the most challenging customer needs across Azure-hosted environments.
• Ensure customer delight with thoughtful and innovative solutions to customer requests.
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues within Azure.
• Design, deploy, and maintain Azure infrastructure including virtual networks, compute, storage, and security services.
• Support Azure governance, policy enforcement, and compliance configurations aligned to healthcare regulatory requirements (HIPAA, HITRUST, SOC 2 Type 2).
• Periodic on-call rotations for 24/7 support requests.
• Continuously expand your Azure and broader cloud engineering experience and skills.
• Managed critical L2 Support Engineering needs, such as deployments of new services using Infrastructure as Code and other innovative solutions to pressing problems with Azure healthcare workloads.
  

Qualifications we are seeking

• A US citizen living in the US.
• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate required.
• Azure DevOps Engineer Expert or Terraform Associate certifications preferred.
• Able to work across US time zones.
• Three years of demonstrated experience with Microsoft Azure.
• AWS and/or Google Cloud experience is a plus -- candidates who have worked across both major cloud platforms are strongly encouraged to apply.
• Hands-on experience building and deploying infrastructure as code using Terraform and/or Bicep.
• Proficiency with Azure core services: Azure Virtual Machines, Azure Kubernetes Service, Azure Virtual Network, Azure Active Directory, Azure Monitor, Key Vault, and Azure Policy.
• Basic knowledge of networking and network layer topology, including Azure-native constructs (VNets, NSGs, Azure Firewall, ExpressRoute).
• Understanding of Windows and Linux operating systems.
• Experience with Azure DevOps pipelines or equivalent CI/CD tooling.
• Self-starting and motivated. Curious and always learning.
• Ability to take ownership of individual tasks while leading and mentoring a team.
• Passion for delighting customers with innovative solutions.
• Superior verbal and written communication internally and externally to provide a seamless client experience.
• Demonstrated ability to thrive in a fast-growing, dynamic company.
• Willing to be part of an on-call rotation and work occasional off-hours during maintenance windows.
• Depending on the position offered, bonuses and other forms of compensation may be included in the total compensation package, along with a full range of medical, financial, and other benefits. We will share more about the specific salary range for your preferred location during the hiring process.

Some cool perks of working here

• An opportunity to work with a highly collaborative and entrepreneurial company with great coworkers who enjoy having fun and working hard.
• Competitive salaries and annual bonuses.
• Comprehensive health insurance (medical, dental, and vision) is available for you and your family.
• Ridiculously flexible Paid Time Off and working hours/location policies.
• Employer-matching 401(k) plan.
• Choice of top-end MacBook or Windows laptop.
• Work from home. Forever.

Cloudticity is an Equal Opportunity Employer. At Cloudticity, almost everything matters except your age, gender, identity, the color of your skin, how you relate to the universe, who you choose to sleep with, or anything else of that nature. Our culture unites us, and we celebrate all our differences with fervor. If you're smart and passionate about healthcare technology, we'll embrace you just as you are.

We always strive to provide a disability-inclusive process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at hr@cloudticity.com.