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Cloud Customer Service Manager Jobs (NOW HIRING)

BIC

Customer Service Manager

Shelton, CT

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

Heath Ceramics

$100K - $105K/yr

The Customer Service Manager leads the Customer Service Team and oversees service across email, phone, and live chat. Reporting to the VP of Sales, this role sets team priorities, manages ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

ISSA

Customer Service Manager

Albany, NY · On-site

$50K - $60K/yr

Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. * Manage data integrity through a strong CRM discipline - Sales Force

RCI Metalworks LLC

Customer Service Manager

Loveland, CO · On-site

$55K - $65K/yr

As Customer Service Manager, you are responsible for ensuring that the Sales and CS Departments are delivering on KPI's and revenue goals, helping in the contact center when needed to ensure that we ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Office Depot

Customer Service Manager

Greeley, CO · On-site

The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team. The essential ...

RCI Off Road

Customer Service Manager

Loveland, CO · On-site

$55K - $65K/yr

As Customer Service Manager, you are responsible for ensuring that the Sales and CS Departments are delivering on KPI's and revenue goals, helping in the contact center when needed to ensure that we ...

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

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Cloud Customer Service Manager information

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How much do cloud customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cloud customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Cloud Customer Service Manager jobs?

For Cloud Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Cloud Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

City Of Industry, CA • On-site

Sunny Health and Fitness
51 - 200 employees
Learn more about Sunny Health and Fitnessexternal

Full-time

Re-posted 3 days ago

Job description

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.
Job Duties:
  • Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.
  • Plans, coordinates, and assists with the daily workflow to achieve maximum productivity
  • Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.
  • Ensure customer part orders are shipped, accurately, in timely manner.
  • Monitor and oversee the Customer Service Team processes and quality.
  • Builds relevant solutions and product enablement support.
  • Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld
  • Resolve complex, escalated customer problems or disputes in a professional manner.
  • Coach and support team members to help them meet departmental goals.
  • Keep records and documentation of customers' interactions for training purposes.
  • Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.
  • Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.
  • Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.
  • Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements
  • Improve customer service procedures, policies, and standards for the customer support department.
  • Review processes, propose efficiency improvements, and implement process improvements

Requirements:
  • Bachelor's degree required
  • 5+ years prior experience in customer-facing roles.
  • Proven experience in a leadership role is required.
  • Effective verbal and written communication skills and excellent phone etiquette and elevated speech
  • Must demonstrate strong analytical thinking skills.
  • Should possess strong problem-solving skills and the ability to make sound judgment calls.
  • Superior organizational and time management skills.
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly.

Apply