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Cloud Service Delivery Manager Jobs (NOW HIRING)

Guru Schools

Service Delivery Manager

San Jose, CA · On-site

Service Delivery Manager Location : SAN JOSE, CA (Onsite) Need a Service Delivery Manager who ... Migration of legacy data systems to the cloud. Data governance framework deployment • Strong ...

Proofpoint

Service Delivery Manager

Washington, DC

We protect how people, data, and AI agents connect across email, cloud, and collaboration tools ... The Service Delivery Manager focuses on operational excellence, structured execution, and cross ...

Proofpoint

Service Delivery Manager

Boise, ID · On-site

We protect how people, data, and AI agents connect across email, cloud, and collaboration tools ... The Service Delivery Manager focuses on operational excellence, structured execution, and cross ...

Proofpoint

Service Delivery Manager

Seattle, WA · On-site

We protect how people, data, and AI agents connect across email, cloud, and collaboration tools ... The Service Delivery Manager focuses on operational excellence, structured execution, and cross ...

AceStack

Service Delivery Manager

Manhattan, NY · Hybrid

Role: Service Delivery Manager Loc: New York, NY / New Jersey, NJ / Connecticut, CT Fulltime or ... Hybrid Cloud • • Workplace & End User Computing • • Network & Security • • ITSM ...

3B Staffing

Service Delivery Manager

Baltimore, MD · On-site

Service Delivery Manager Location : Baltimore, MD Duration: Fulltime : 12+ years Must Have ... Cloud platforms (Azure/AWS/GCP) • Virtualization (VMware/Hyper V) • Backup/DR solutions • ...

REFRESCO GROUP

Service Delivery Manager

Tampa, FL · On-site

The Service Delivery Manager will ensure stability, performance, cost control, and continuous ... cloud technologies, and services in use, and become familiar with the current direction in the ...

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Cloud Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do cloud service delivery manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cloud service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a cloud service manager do?

A cloud service delivery manager oversees the planning, implementation, and management of cloud computing services for an organization. They coordinate between technical teams and clients, ensure service quality, monitor performance, and manage cloud infrastructure using tools like AWS, Azure, or Google Cloud. Strong communication, project management skills, and relevant certifications such as AWS Certified Solutions Architect are often required.

How does a Cloud Service Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Cloud Service Delivery Manager often works closely with IT, operations, security, and customer support teams to coordinate cloud service implementation and ongoing management. This collaboration involves regular meetings, clear communication of project goals, and the establishment of service-level agreements (SLAs). By acting as a liaison between clients and technical teams, the manager ensures that customer requirements are understood and met, issues are resolved promptly, and services are delivered efficiently. Successful managers foster a culture of teamwork and transparency to drive project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a Cloud Service Delivery Manager, and why are they important?

To thrive as a Cloud Service Delivery Manager, you need expertise in cloud computing concepts, IT service management, and project coordination, typically supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS, Azure, or Google Cloud), ITIL certification, and experience with service management tools like ServiceNow are commonly required. Strong leadership, communication, and problem-solving skills help in managing teams and client relationships effectively. These skills are crucial for ensuring reliable cloud service delivery, maintaining client satisfaction, and driving successful cloud adoption projects.

What does a Cloud Service Delivery Manager do?

A Cloud Service Delivery Manager oversees the delivery and management of cloud-based services and solutions for an organization or its clients. They ensure that cloud services meet agreed service levels, coordinate with technical teams to resolve issues, and maintain strong relationships with stakeholders. Their responsibilities also include monitoring performance, managing budgets, handling escalations, and ensuring continuous improvement in service delivery processes.

What is the difference between Cloud Service Delivery Manager vs Cloud Operations Specialist?

AspectCloud Service Delivery ManagerCloud Operations Specialist
CredentialsCertifications like AWS Certified Solutions Architect, PMPCertifications such as AWS Certified SysOps Administrator, CompTIA Cloud+
Work EnvironmentOversees cloud service delivery, manages client relationships, coordinates teamsHandles cloud infrastructure operations, monitors systems, implements technical solutions
Employer & Industry UsageUsed by cloud service providers, IT departments, consulting firmsEmployed within cloud service teams, IT operations, and support roles

The Cloud Service Delivery Manager focuses on managing the delivery of cloud services, client satisfaction, and project coordination. In contrast, the Cloud Operations Specialist handles the technical aspects of cloud infrastructure, system monitoring, and maintenance. Both roles require cloud certifications and work within similar environments, but their core responsibilities differ significantly.

What cities are hiring for Cloud Service Delivery Manager jobs? Cities with the most Cloud Service Delivery Manager job openings:
What states have the most Cloud Service Delivery Manager jobs? States with the most job openings for Cloud Service Delivery Manager jobs include:
Infographic showing various Cloud Service Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 2% Part Time, 2% Temporary, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Private Label Staff

Baltimore, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Delivery Manager
Position Overview
We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client satisfaction within the commercial industry. This individual will serve as the primary point of contact for clients, manage service performance, coordinate internal teams, and drive continuous improvement across service operations.
The ideal candidate has experience working within a Managed Services Provider (MSP) environment, strong leadership skills, and a proven ability to manage client relationships while ensuring service excellence.
Key Responsibilities
  • Manage the overall delivery of managed services to commercial clients
  • Serve as the primary point of contact for client escalations, service reviews, and operational communication
  • Ensure service level agreements (SLAs) and performance metrics are consistently achieved
  • Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery
  • Lead recurring client meetings, including business reviews and operational updates
  • Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement
  • Drive process improvements and operational efficiencies across service delivery functions
  • Assist with onboarding new clients and transitioning services into support operations
  • Manage escalations and work proactively to resolve client concerns
  • Maintain documentation related to client environments, processes, and service standards
  • Support account growth by identifying opportunities for additional services and solutions

Qualifications
  • 3+ years of experience in Service Delivery, Account Management, IT Operations, or Managed Services
  • Experience working within an MSP or IT services environment
  • Strong understanding of managed services, IT infrastructure, cloud services, networking, and support operations
  • Proven ability to manage multiple clients and priorities in a fast-paced environment
  • Excellent communication, organization, and problem-solving skills
  • Experience managing client relationships and executive-level communication
  • Familiarity with ticketing systems, SLAs, KPIs, and IT service management best practices
  • Experience with platforms such as ConnectWise, ServiceNow, Autotask, Jira, or similar tools preferred

Preferred Qualifications
  • ITIL certification or service management experience
  • Previous leadership or team management experience
  • Technical background in infrastructure, cloud, cybersecurity, or networking
  • Bachelor's degree in Information Technology, Business, or related field preferred

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