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Cloud Customer Success Director Jobs (NOW HIRING)

Finastra

Customer Success Director

Atlanta, GA · On-site

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... Lead Customer Success engagement for transformation initiatives (cloud, upgrades, platform ...

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 * Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ...

Verawholehealth

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises independent judgment on novel, cross-functional problems. This job operates as a subject-matter ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises independent judgment on novel, cross-functional problems. This job operates as a subject-matter ...

Castlight Health

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises independent judgment on novel, cross-functional problems. This job operates as a subject-matter ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise ...

Genesys

Customer Success Director

Concord, NC · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

Genesys

Customer Success Director

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

Genesys

Customer Success Director

Virginia, IL · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

Genesys

Customer Success, Director

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

Genesys

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

Genesys

Customer Success, Director

New York, NY · On-site

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and ... Familiarity with Genesys Cloud platform and related technologies * Experience driving customer ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

Avo

Customer Success Director

New York, NY · On-site +1

$130/hr

The Role The Customer Success Director owns the post-launch relationship for Avo's health system and practice customers. You pick up where implementation hands off and take accountability for ...

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Cloud Customer Success Director information

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$121.4K

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How much do cloud customer success director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cloud customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Cloud Customer Success Director jobs?

For Cloud Customer Success Director jobs, the most frequently searched job titles are:

Infographic showing various Cloud Customer Success Director job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Director

Rochelle Park, NJ • Remote

Project Sapiens
See more jobs at Project Sapiensexternal

Full-time

Re-posted 2 days ago

Job description

Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live.

Working model/Location: Remote - Rochelle Park, New Jersey, United States.

We are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent, playbook-led motion.

You will be the named contact for a larger book of accounts, accountable for keeping them healthy and renewable at scale. This is a one-to-few role for people who run a disciplined, repeatable Customer Success motion and work with customers' operational owners day to day, rather than at C-suite level.

Key Responsibilities:

  • Deliver Sapiens' Customer Success motion for your book in line with the defined framework, playbooks, and tier coverage model.
  • Be the named Customer Success Manager and maintain strong customer relationships built on credibility, consistency, and value, from go-live onward at a steady cadence.
  • Own account health and product adoption across the book; track and report on adoption, usage, and health metrics, and act early where an account starts to slip.
  • Run a consistent, standardised review cycle and build templated Customer Success plans that connect each customer's business goals to the value they get from Sapiens.
  • Protect the retention floor: identify at-risk accounts early and orchestrate and mediate escalation resolution by pulling in the right internal stakeholders.
  • Orchestrate Sales, Support, Delivery, Product, and Enablement so the customer experiences one coordinated relationship, coordinating training and resources as needed.
  • Identify expansion (cross-sell and upsell) opportunities aligned to the customer's strategy and pass them to Sales to progress. You own the signal, not the sale.
  • Use AI-assisted monitoring and standard health triggers to run a larger book efficiently.

Scope:

You own the customer's success and growth from point of sale onward. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You protect retention, flag expansion, and escalate on the customer's behalf.

Experience Required:

  • 5+ years in a customer-facing role (Customer Success, account management, consulting, or customer support) managing a portfolio of accounts, including relationship management and issue resolution.
  • A track record of building Customer Success plans and delivering measurable retention and account-health outcomes (e.g. gross retention, NPS).
  • Experience running a consistent, playbook-led Customer Success motion across many accounts at once.
  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders.
  • Commercial and business acumen - able to understand and speak to customers' business drivers.
  • Strong prioritisation and reporting skills; able to synthesise and communicate key insights.
  • Able to work autonomously with ownership and accountability, with a design-thinking, root-cause approach to problem-solving.

Desirable:

  • Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers.
  • Familiarity with core insurance platforms (policy administration, claims, or billing).
  • Experience with Customer Success tooling and AI-assisted health monitoring.
  • Working within a born-in-the-cloud or cloud-native software company.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Natalie.Smith@sapiens.com is your contact for any questions. We kindly ask that you apply through our website or LinkedIn.

Apply