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Clinical Telephone Assessor Jobs (NOW HIRING)

Choices

CANS Assessor

Clayton, OH · On-site

$47K/yr

Conduct interviews and administer surveys and clinical assessments in person or via telephone to diverse populations. * Accurately enter data using Microsoft Excel, Word, online databases, and other ...

Essc

ABA Assessor Contractor

Bakersfield, CA

Excellent clinical, administrative, and interpersonal skills. * Ability to communicate effectively ... Keyboard activity, telephone use, writing, bending, reaching, squatting, kneeling and twisting ...

Essc

ABA Assessor Contractor

Lancaster, CA

Excellent clinical, administrative, and interpersonal skills. * Ability to communicate effectively ... Keyboard activity, telephone use, writing, bending, reaching, squatting, kneeling and twisting ...

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Clinical Telephone Assessor information

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How much do clinical telephone assessor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for clinical telephone assessor in the United States is $30.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is the difference between Clinical Telephone Assessor vs Medical Advisor?

AspectClinical Telephone AssessorMedical Advisor
Required credentialsHealthcare qualifications, often nursing or paramedicMedical degree, specialist qualifications
Work environmentRemote assessments, insurance, or healthcare companiesHospital, clinics, or corporate settings
Employer and industry usageInsurance companies, healthcare providersPharmaceutical, healthcare consulting, or corporate

The Clinical Telephone Assessor primarily conducts remote health assessments for insurance or healthcare companies, requiring healthcare qualifications. In contrast, a Medical Advisor offers expert medical guidance within organizations, often with advanced medical degrees. While both roles involve medical knowledge, the Clinical Telephone Assessor focuses on assessment and documentation, whereas the Medical Advisor provides strategic medical advice.

What are the key skills and qualifications needed to thrive as a clinical telephone assessor?

To thrive as a Clinical Telephone Assessor, you need a relevant healthcare qualification (such as nursing or paramedic registration), strong clinical assessment abilities, and comprehensive knowledge of medical protocols. Familiarity with telephone triage systems, clinical decision support software, and electronic record-keeping tools is typically required. Excellent communication, active listening, and problem-solving skills are essential for building rapport with callers and accurately assessing their needs remotely. These skills ensure safe, effective, and timely patient care while maintaining high professional standards in a non-face-to-face healthcare setting.

What is a clinical telephone assessor?

Clinical Telephone Assessors are healthcare professionals, often with nursing or paramedic backgrounds, who assess patients' health concerns over the phone. They use their clinical knowledge and specialized protocols to provide advice, triage urgency, and recommend appropriate care pathways without seeing patients in person. Their role is crucial in services like NHS 111 or other telehealth platforms, helping manage healthcare demand efficiently and ensuring patients receive safe and timely guidance.

What are some of the main challenges faced by clinical telephone assessors, and how can they be managed effectively?

Clinical Telephone Assessors often face the challenge of making accurate clinical decisions without a face-to-face assessment, relying solely on the information provided during phone calls. This requires strong communication skills to ask the right questions and clarify symptoms. Managing a high volume of calls while maintaining empathy and professionalism can also be demanding. Effective time management, continuous training, and accessing support from clinical supervisors or colleagues are essential strategies for overcoming these challenges and ensuring patient safety.
More about Clinical Telephone Assessor jobs
What states have the most Clinical Telephone Assessor jobs? States with the most job openings for Clinical Telephone Assessor jobs include:
What job categories do people searching Clinical Telephone Assessor jobs look for? The top searched job categories for Clinical Telephone Assessor jobs are:
Clinical Telephone Assessor jobs near you
Infographic showing various Clinical Telephone Assessor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,513 per year, or $30.5 per hour.

CANS Assessor

Choices

Clayton, OH • On-site

$47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

The Eligibility Evaluator is responsible for coordinating, scheduling, conducting, and reporting results of eligibility assessments. This includes both initial and ongoing eligibility determinations. Assessments should thoroughly reflect the current mental health status as well as the needs and risks of youth to properly inform a plan of care.
Essential Duties and Responsibilities
  • Completes the Child and Adolescent Needs and Strengths (CANS); and all other documentation required to assess for program eligibility.
  • Maintains daily communication with Intake Supervisor or designee for coordinating, scheduling, conducting, and reporting results of assessments.
  • Maintains CANS certification and all other necessary certifications, licensures, and qualifications required to conduct assessments.
  • Communicates daily and as needed with Intake Supervisor regarding the assignment, completion, quality, and substance of the assessments.
  • Participates in regularly scheduled supervision for ongoing development and continuous quality improvement.
  • Demonstrates ability to apply feedback for ongoing improvement of all tasks associated with coordinating, scheduling, conducting, and reporting results of assessments and to ensure Choices remains in compliance with all contractual obligations.
  • Conducts work in accordance with established timelines especially with regard to submitting assessment results. Results must be entered into an electronic database and a hard copy provided to the Intake Supervisor and/or designee.
  • Contacts Intake Supervisor or designee immediately should there be a reason to believe a youth will not score eligible for the program.
  • Willingly completes other duties as assigned to advance the mission of Choices.
Qualifications
  • Must have experience providing community-based services to children, youth and their families or caregivers in the areas of children's behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or a related public sector of human services or behavioral health care field for:
    • Three years with a high school diploma or equivalent; or
    • Two years with an associate's degree or bachelor's degree; or
    • One year with a master's degree or higher.
  • Two years of experience partnering with youth and/or families within the context of social services or education preferred.
  • Maintain active CANS Certification.
  • Ability to learn and become proficient with SmartCare database and other required databases.
  • Strong verbal and written communication skills.
  • Highly organized and detail oriented.
  • Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver's license in state of residence and auto insurance.
  • Demonstrated ability to:
    • Conduct interviews and administer surveys and clinical assessments in person or via telephone to diverse populations.
    • Accurately enter data using Microsoft Excel, Word, online databases, and other related technology.
    • Work effectively with internal and external individuals, including other professionals in the community.
    • Effectively communicate to various internal and external audiences in both person and through various electronic media.
    • Manage time and work effectively with minimal supervision.

$22.60/hour ($47,000/annually)
Benefits Include:
  • Medical, Dental, Vision
  • Employer Paid Life Insurance, Short & Long Term Disability
  • 401k Match
  • Tuition Reimbursement
  • Paid Parental Leave
  • Generous PTO plan
  • Qualified employer for the Public Service Loan Forgiveness Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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