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Clinical Telephone Assessor Jobs (NOW HIRING)

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CANS Assessor

Clayton, OH · On-site

$47K/yr

Conduct interviews and administer surveys and clinical assessments in person or via telephone to diverse populations. * Accurately enter data using Microsoft Excel, Word, online databases, and other ...

Essc

ABA Assessor Contractor

Lancaster, CA

Excellent clinical, administrative, and interpersonal skills. * Ability to communicate effectively ... Keyboard activity, telephone use, writing, bending, reaching, squatting, kneeling and twisting ...

Essc

ABA Assessor Contractor

Bakersfield, CA

Excellent clinical, administrative, and interpersonal skills. * Ability to communicate effectively ... Keyboard activity, telephone use, writing, bending, reaching, squatting, kneeling and twisting ...

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Clinical Telephone Assessor information

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How much do clinical telephone assessor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for clinical telephone assessor in the United States is $30.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is a clinical telephone assessor?

Clinical Telephone Assessors are healthcare professionals, often with nursing or paramedic backgrounds, who assess patients' health concerns over the phone. They use their clinical knowledge and specialized protocols to provide advice, triage urgency, and recommend appropriate care pathways without seeing patients in person. Their role is crucial in services like NHS 111 or other telehealth platforms, helping manage healthcare demand efficiently and ensuring patients receive safe and timely guidance.

What are the key skills and qualifications needed to thrive as a clinical telephone assessor?

To thrive as a Clinical Telephone Assessor, you need a relevant healthcare qualification (such as nursing or paramedic registration), strong clinical assessment abilities, and comprehensive knowledge of medical protocols. Familiarity with telephone triage systems, clinical decision support software, and electronic record-keeping tools is typically required. Excellent communication, active listening, and problem-solving skills are essential for building rapport with callers and accurately assessing their needs remotely. These skills ensure safe, effective, and timely patient care while maintaining high professional standards in a non-face-to-face healthcare setting.

What are some of the main challenges faced by clinical telephone assessors, and how can they be managed effectively?

Clinical Telephone Assessors often face the challenge of making accurate clinical decisions without a face-to-face assessment, relying solely on the information provided during phone calls. This requires strong communication skills to ask the right questions and clarify symptoms. Managing a high volume of calls while maintaining empathy and professionalism can also be demanding. Effective time management, continuous training, and accessing support from clinical supervisors or colleagues are essential strategies for overcoming these challenges and ensuring patient safety.

What is the difference between Clinical Telephone Assessor vs Medical Advisor?

AspectClinical Telephone AssessorMedical Advisor
Required credentialsHealthcare qualifications, often nursing or paramedicMedical degree, specialist qualifications
Work environmentRemote assessments, insurance, or healthcare companiesHospital, clinics, or corporate settings
Employer and industry usageInsurance companies, healthcare providersPharmaceutical, healthcare consulting, or corporate

The Clinical Telephone Assessor primarily conducts remote health assessments for insurance or healthcare companies, requiring healthcare qualifications. In contrast, a Medical Advisor offers expert medical guidance within organizations, often with advanced medical degrees. While both roles involve medical knowledge, the Clinical Telephone Assessor focuses on assessment and documentation, whereas the Medical Advisor provides strategic medical advice.

How do I become a clinical telephone assessor?

To become a clinical telephone assessor, candidates typically need a relevant healthcare qualification such as nursing, physiotherapy, or occupational therapy, along with experience in clinical assessment or patient care. Strong communication skills, knowledge of medical terminology, and the ability to evaluate patient information remotely are essential; some roles may also require specific certifications or training in telehealth practices.
More about Clinical Telephone Assessor jobs

What states have the most Clinical Telephone Assessor jobs?

States with the most job openings for Clinical Telephone Assessor jobs include:

What job categories do people searching Clinical Telephone Assessor jobs look for?

The top searched job categories for Clinical Telephone Assessor jobs are:

Clinical Telephone Assessor jobs near you
Infographic showing various Clinical Telephone Assessor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,513 per year, or $30.5 per hour.

Telephone Nurse Triage - Family Medicine

Advocate Health

Lewisville, NC • On-site

Other

Posted 11 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 781 frontline employees who took The Breakroom Quiz

192nd of 898 rated healthcare providers

Job description

EDUCATION/EXPERIENCE:

  • Graduation from an accredited School of Nursing with two years of acute care experience required.

  • BSN preferred.

  • Prefer acute care experience within the last 10 years.

  • Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

  • Current license as a Registered Nurse (RN) in the State of applicable state and

  • Basic Cardiac Life Support (BCLS) certification required.

  • Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

ESSENTIAL FUNCTIONS:

  • Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.

  • Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.

  • Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.

  • Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.

  • Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.

  • Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.

  • Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.

  • Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.

  • Demonstrates exceptional assessment, critical thinking, and customer service skills.

  • Performs other related duties incidental to the work described herein.

SKILLS/QUALIFICATIONS:

  • Ability to assess nursing needs of acute and chronically ill patients through technology methods

  • Ability to seek out resources independently and work collaboratively

  • Ability to establish and maintain effective working relationships

  • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

  • Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs

  • Ability to document and communicate pertinent information using computer and/or paper documentation tools

What Advocate Aurora Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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