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Clinical Telephone Assessor information

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$13

$30

$70

How much do clinical telephone assessor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for clinical telephone assessor in the United States is $30.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is a clinical telephone assessor?

Clinical Telephone Assessors are healthcare professionals, often with nursing or paramedic backgrounds, who assess patients' health concerns over the phone. They use their clinical knowledge and specialized protocols to provide advice, triage urgency, and recommend appropriate care pathways without seeing patients in person. Their role is crucial in services like NHS 111 or other telehealth platforms, helping manage healthcare demand efficiently and ensuring patients receive safe and timely guidance.

What are the key skills and qualifications needed to thrive as a clinical telephone assessor?

To thrive as a Clinical Telephone Assessor, you need a relevant healthcare qualification (such as nursing or paramedic registration), strong clinical assessment abilities, and comprehensive knowledge of medical protocols. Familiarity with telephone triage systems, clinical decision support software, and electronic record-keeping tools is typically required. Excellent communication, active listening, and problem-solving skills are essential for building rapport with callers and accurately assessing their needs remotely. These skills ensure safe, effective, and timely patient care while maintaining high professional standards in a non-face-to-face healthcare setting.

What are some of the main challenges faced by clinical telephone assessors, and how can they be managed effectively?

Clinical Telephone Assessors often face the challenge of making accurate clinical decisions without a face-to-face assessment, relying solely on the information provided during phone calls. This requires strong communication skills to ask the right questions and clarify symptoms. Managing a high volume of calls while maintaining empathy and professionalism can also be demanding. Effective time management, continuous training, and accessing support from clinical supervisors or colleagues are essential strategies for overcoming these challenges and ensuring patient safety.

What is the difference between Clinical Telephone Assessor vs Medical Advisor?

AspectClinical Telephone AssessorMedical Advisor
Required credentialsHealthcare qualifications, often nursing or paramedicMedical degree, specialist qualifications
Work environmentRemote assessments, insurance, or healthcare companiesHospital, clinics, or corporate settings
Employer and industry usageInsurance companies, healthcare providersPharmaceutical, healthcare consulting, or corporate

The Clinical Telephone Assessor primarily conducts remote health assessments for insurance or healthcare companies, requiring healthcare qualifications. In contrast, a Medical Advisor offers expert medical guidance within organizations, often with advanced medical degrees. While both roles involve medical knowledge, the Clinical Telephone Assessor focuses on assessment and documentation, whereas the Medical Advisor provides strategic medical advice.

How do I become a clinical telephone assessor?

To become a clinical telephone assessor, candidates typically need a relevant healthcare qualification such as nursing, physiotherapy, or occupational therapy, along with experience in clinical assessment or patient care. Strong communication skills, knowledge of medical terminology, and the ability to evaluate patient information remotely are essential; some roles may also require specific certifications or training in telehealth practices.
More about Clinical Telephone Assessor jobs

What states have the most Clinical Telephone Assessor jobs?

States with the most job openings for Clinical Telephone Assessor jobs include:

What job categories do people searching Clinical Telephone Assessor jobs look for?

The top searched job categories for Clinical Telephone Assessor jobs are:

Clinical Telephone Assessor jobs near you
Infographic showing various Clinical Telephone Assessor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,513 per year, or $30.5 per hour.

Clinical Nurse II - Benign Hematology Engagement Center

Duke Clinical Research Institute

Durham, NC • On-site

Other

Posted 24 days ago

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

https://careers.dukehealth.org/us/en/dhip

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Clinical Nurse II - Duke Health Hematology Engagement Center

Job Location:

4825 Creekstone Drive, Durham, NC

Job Summary:

We are seeking aCLINICAL NURSE IIinHematology at the Duke Health Engagement Centerto be an integral member of the healthcare team and provide direct and indirect care to patients.In this role, you will provide both direct and indirect patient care through clinical telephone triage, inbasket management, and coordination of prescription medication needs-including refills and prior authorizations. You will be part of a team committed to ensuring that patients receive timely, safe, and compassionate support across the continuum of care.

Job Duties and Responsibilities:

  • Responsibilities

    • Conduct clinical telephone triage, utilizing professional nursing judgment to assess patient needs, prioritize care, and support appropriate disposition.
    • Plan, provide, and document professional nursing care using the nursing process in alignment with physician orders, policies, and evidencebased standards.
    • Manage and respond to inbasket clinical messages, coordinating followup care and communication with patients and providers.
    • Support medication management workflows including refill coordination and prescription prior authorization processing.
    • Delegate tasks and oversee the work of licensed and unlicensed team members as appropriate.
    • Engage in continuous professional development, maintaining required competencies and seeking opportunities to grow.
    • Serve as a preceptor, contributing to the development of peers, students, and new hires.
    • Participate in clinical and operational performance improvement initiatives that enhance patient experience, quality, and workflow efficiency.
    • Perform related duties essential to the delivery of safe and effective patient care.

    Why join the Duke Health Specialty Engagement Center?

    • A collaborative, supportive, and missiondriven environment
    • Opportunities for growth, mentorship, and professional development
    • Innovative clinical workflows designed to enhance patient access and experience
    • The chance to make a meaningful impact for patients across Duke Health


Job Eligibility Requirements:

  • Work requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program.
    • Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.


  • You have a minimum of 1 year nursing experience in a clinic environment.
  • 3+ years of RN experinece preferred
  • Ability to withstand prolonged standing and walking.
  • Ability to use fine motor skills
  • Must work as late person when scheduled or according to business needs.
  • Must be present on site for 8 hour shifts during standard business hours occasionally.
  • Must have current or compact RN licensure in the state of North Carolina. BLS required.

Job Hours:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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