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Clinical Telephone Assessor Jobs (NOW HIRING)

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CANS Assessor

Clayton, OH · On-site

$47K/yr

Conduct interviews and administer surveys and clinical assessments in person or via telephone to diverse populations. * Accurately enter data using Microsoft Excel, Word, online databases, and other ...

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Clinical Telephone Assessor information

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$70

How much do clinical telephone assessor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for clinical telephone assessor in the United States is $30.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is the difference between Clinical Telephone Assessor vs Medical Advisor?

AspectClinical Telephone AssessorMedical Advisor
Required credentialsHealthcare qualifications, often nursing or paramedicMedical degree, specialist qualifications
Work environmentRemote assessments, insurance, or healthcare companiesHospital, clinics, or corporate settings
Employer and industry usageInsurance companies, healthcare providersPharmaceutical, healthcare consulting, or corporate

The Clinical Telephone Assessor primarily conducts remote health assessments for insurance or healthcare companies, requiring healthcare qualifications. In contrast, a Medical Advisor offers expert medical guidance within organizations, often with advanced medical degrees. While both roles involve medical knowledge, the Clinical Telephone Assessor focuses on assessment and documentation, whereas the Medical Advisor provides strategic medical advice.

What are the key skills and qualifications needed to thrive as a clinical telephone assessor?

To thrive as a Clinical Telephone Assessor, you need a relevant healthcare qualification (such as nursing or paramedic registration), strong clinical assessment abilities, and comprehensive knowledge of medical protocols. Familiarity with telephone triage systems, clinical decision support software, and electronic record-keeping tools is typically required. Excellent communication, active listening, and problem-solving skills are essential for building rapport with callers and accurately assessing their needs remotely. These skills ensure safe, effective, and timely patient care while maintaining high professional standards in a non-face-to-face healthcare setting.

What is a clinical telephone assessor?

Clinical Telephone Assessors are healthcare professionals, often with nursing or paramedic backgrounds, who assess patients' health concerns over the phone. They use their clinical knowledge and specialized protocols to provide advice, triage urgency, and recommend appropriate care pathways without seeing patients in person. Their role is crucial in services like NHS 111 or other telehealth platforms, helping manage healthcare demand efficiently and ensuring patients receive safe and timely guidance.

What are some of the main challenges faced by clinical telephone assessors, and how can they be managed effectively?

Clinical Telephone Assessors often face the challenge of making accurate clinical decisions without a face-to-face assessment, relying solely on the information provided during phone calls. This requires strong communication skills to ask the right questions and clarify symptoms. Managing a high volume of calls while maintaining empathy and professionalism can also be demanding. Effective time management, continuous training, and accessing support from clinical supervisors or colleagues are essential strategies for overcoming these challenges and ensuring patient safety.
More about Clinical Telephone Assessor jobs
What states have the most Clinical Telephone Assessor jobs? States with the most job openings for Clinical Telephone Assessor jobs include:
What job categories do people searching Clinical Telephone Assessor jobs look for? The top searched job categories for Clinical Telephone Assessor jobs are:
Clinical Telephone Assessor jobs near you
Infographic showing various Clinical Telephone Assessor job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,513 per year, or $30.5 per hour.

Registered Nurse - Telephone Triage Call Center

Windsor Healthcare Recruitment Group, Inc.

West Valley City, UT • On-site

Other

Re-posted 12 days ago

Job description

REMOTE Role Required Certs: CA RN license and Home State License Must have the following Skills applying the nursing process Assessing, Planning, Clinical Decision Making, Nursing Diagnosis, Teaching, Disposition, and high Customer Service Skills Good phone skills, superb assessment skills, critical thinking, customer service skills, sedentary job with headset and much interacting with patients and the rest of the team over chat tools. Fast pace except for some of the graves shifts are quiet. Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and preforms nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.

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