Clinical Operations Manager Jobs in Luling, LA (NOW HIRING)

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job owns and drives the entire product lifecycle for a portfolio of AI-enabled clinical products, including clinical decision support and care orchestration solutions embedded directly in clinical workflows. Defines and manages the requirements for Epic and other electronic health record (EHR) integrations, ensuring products interoperate seamlessly with clinical systems and surface the right information to care teams at the right time. Uses or commissions market research, usability studies, and focus groups to identify best-of-breed benchmarks for solving customer problems. Partners with clinical and operational leaders to streamline care orchestration and improve care team efficiency. Leads company-wide decision-making for the product domain, develops a culture of experimentation and innovation to solve core customer needs, owns business planning, and serves as a representative to leadership.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Bachelor's degree in business, technical, or related field.

Preferred - Master's degree in business, technical, or related field.

Work Experience

Required - 6 years of product manager or other relevant experience. Experience leading the product lifecycle for 2-3 large products from visioning through requirements development through launch and measurement.

Knowledge Skills and Abilities (KSAs)

• Understanding of domain and competitive landscape.
• Strong understanding of EHR integration requirements, including Epic integration pathways and interoperability standards (e.g., HL7, FHIR, SMART on FHIR, CDS Hooks), and the ability to translate them into actionable product requirements.
• Working knowledge of clinical decision support tools, including how they are designed, validated, embedded in clinical workflows, and governed to ensure safe, effective use by care teams.
• Understanding of care team operations and care orchestration workflows, and the ability to identify opportunities where technology can reduce friction and improve efficiency across care teams.
• Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand complex data sets.
• Effective verbal and written communication skills and ability to present complex data to tell the product story to senior leaders and external stakeholders.
• Strong interpersonal skills and ability to influence stakeholders across multiple organizations, including clinicians, informaticists, and operational leaders, to further the mission of the product team.
• Strong problem-solving skills and ability to use a creative approach.
• Time management skills and ability to work under tight deadlines.

Job Duties

• Owns product vision, prioritization, and detailed product definition for a portfolio of AI-enabled clinical decision support and care orchestration products across disciplines and service lines.
• Defines and manages requirements for Epic and other EHR integrations, including data exchange, interoperability standards, and embedding product capabilities within clinical workflows.
• Translates clinical workflows and care team needs into requirements for clinical decision support tools that deliver the right information to the right clinician at the right time.
• Partners with clinical, operational, and informatics stakeholders to streamline care orchestration, reduce friction in care team workflows, and measure efficiency gains.
• Invents channels with customers, stakeholders, and partners to identify problem areas that technology can solve.
• Creates the product roadmap for multiple products and ensures the roadmap remains evergreen with inputs from business, clinical, operations, and software stakeholders.
• Presents complex data to tell the product story to senior leaders and external stakeholders.
• Proactively identifies barriers to product scale, including integration, workflow adoption, and governance constraints.
• Autonomously writes business cases for further investment in the product portfolio and influences leadership to invest in required scale.
• Uses metrics to make decisions about the portfolio of products.
• Autonomously makes feature-level decisions and influences more fundamental core product decisions with leadership.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.