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Clinical Operations Manager Jobs in Decatur, MI (NOW HIRING)

Walgreens

Pharmacy Operations Manager

Portage, MI · On-site

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Kalamazoo, MI · On-site

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

New

Walgreens

Pharmacy Operations Manager

Kalamazoo, MI · On-site

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

New

Walgreens

Pharmacy Operations Manager

Portage, MI · On-site

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Kalamazoo, MI · On-site

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Kalamazoo, MI

* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

New

DaVita

Healthcare Operations Manager

Kalamazoo, MI

Clinical Experience Required - Registered Nurse or Patient Care Technician with CCHT. What you can expect as a Healthcare Operations Manager: * Patients come first. You have an opportunity to build ...

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All JobsClinical Operations JobsClinical Operations Manager JobsClinical Operations Manager Jobs in Decatur, MI

Clinical Operations Manager information

See Decatur, MI salary details

$32.3K

$90.5K

$172.1K

How much do clinical operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for clinical operations manager in Decatur, MI is $90,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What does a clinical operations manager do?

A clinical operations manager or director is a health care professional who oversees the operations of a medical facility. Their duties include meeting regularly with department heads, reading assessments of employee productivity, and managing administrative tasks, such as budgeting and billing. Qualifications for a clinical operations manager include experience in medical administration, management skills, and organizational skills. An advanced degree in public health or health administration can significantly improve your job opportunities.

What is the difference between Clinical Operations Manager vs Clinical Research Coordinator?

AspectClinical Operations ManagerClinical Research Coordinator
CredentialsBachelor's degree in health sciences, management experienceBachelor's degree in health or life sciences, research training
Work EnvironmentOversees multiple clinical trials, manages teamsAssists with daily trial activities, data collection
Employer & IndustryPharmaceutical companies, CROs, hospitalsResearch institutions, hospitals, clinical sites

The Clinical Operations Manager focuses on overseeing entire clinical trial operations, managing teams, and ensuring compliance. In contrast, the Clinical Research Coordinator handles the day-to-day activities at trial sites, such as patient recruitment and data collection. Both roles require related credentials and work within the clinical research industry, but their responsibilities and scope differ significantly.

How much do clinical operations managers make?

Clinical operations managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, location, and the size of the organization, and often includes benefits such as health insurance and bonuses.

What are the key skills and qualifications needed to thrive as a clinical operations manager, and why are they important?

To thrive as a Clinical Operations Manager, you need expertise in clinical trial management, regulatory compliance, and healthcare operations, usually supported by a degree in a health-related field and relevant experience. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and certifications such as ACRP or SOCRA are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for this role. These skills ensure efficient trial execution, regulatory adherence, and successful coordination across teams and stakeholders.

What are the main challenges clinical operations managers face when overseeing multiple clinical trials simultaneously?

Clinical Operations Managers often juggle several clinical trials at once, which can present challenges such as maintaining consistent quality across studies, ensuring timely patient recruitment, and managing diverse teams. They must coordinate with cross-functional departments, address regulatory compliance, and troubleshoot unforeseen issues, all while staying on schedule and within budget. Effective organizational skills, proactive communication, and adaptability are essential for overcoming these challenges and ensuring successful trial outcomes.

What is a clinical operations manager?

Clinical Operations Managers are professionals responsible for overseeing the day-to-day administrative and operational functions of clinical trials or healthcare facilities. They ensure that clinical protocols are followed, resources are efficiently allocated, and regulatory compliance is maintained. These managers coordinate between healthcare staff, researchers, and external partners to facilitate smooth clinical operations and high-quality patient care. Their role is essential in ensuring that clinical services or trials are delivered effectively, safely, and on schedule.
More about Clinical Operations Manager jobs
What cities near Decatur, MI are hiring for Clinical Operations Manager jobs? Cities near Decatur, MI with the most Clinical Operations Manager job openings:
Clinical Operations Manager jobs near you

MiCAL Crisis Manager (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Crisis Manager provides day-to-day leadership and operational oversight of the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high-quality service delivery by supervising shift leadership, supporting frontline staff performance, and maintaining alignment with clinical standards and operational expectations.
  • Working under the direction of the MiCAL Director, the Manager is responsible for ensuring staff is supported, schedules are executed effectively, and service delivery meets contractual and organizational requirements. This role plays a key part in maintaining a stable, responsive, and high-performing crisis system across all shifts and service lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Leadership & Supervision
  • Directly supervise Crisis Supervisors, ensuring consistent leadership coverage across a 24/7 environment.
  • Provide coaching, guidance, and performance management to shift leaders to support strong frontline staff oversight.
  • Reinforce expectations related to clinical practice, service delivery, and staff conduct.
  • Support a positive team culture focused on collaboration, accountability, and staff wellbeing.

Daily Operations Oversight
  • Ensure effective day-to-day operations of MiCAL services across all shifts, including 2-1-1, 988, and related crisis lines.
  • Monitor staffing coverage and coordinate with workforce scheduling and leadership to address gaps.
  • Respond to operational issues in real time, including staffing needs, service disruptions, and escalation concerns.
  • Ensure smooth handoffs and communication across shifts.

Staff Performance & Accountability
  • Oversee staff performance through shift leadership, ensuring expectations are clearly communicated and consistently applied.
  • Address performance concerns, including attendance, productivity, and adherence to protocols.
  • Support hiring, onboarding, and retention efforts in collaboration with leadership.
  • Promote staff engagement and retention through consistent support and communication.

Clinical & Service Delivery Alignment
  • Ensure staff adhere to established clinical protocols, escalation pathways, and crisis intervention standards.
  • Partner with the MiCAL Director to reinforce consistent clinical practices across teams.
  • Support shift leaders in managing complex or high-risk calls through appropriate escalation.

Collaboration & Coordination
  • Partner with Training & Credentialing staff to ensure onboarding and ongoing training needs are reflected in scheduling and staffing.
  • Coordinate with Quality Improvement staff to reinforce performance expectations and operational follow-through (without owning QA systems).
  • Collaborate with Workforce Scheduling to ensure staffing plans align with program needs and real-time demands.

Meetings & Communication
  • Lead regular meetings with Crisis Supervisors to ensure alignment, communication, and problem-solving.
  • Communicate updates, expectations, and operational priorities clearly to staff and leadership.
  • Escalate key issues, risks, and trends to the MiCAL Director.

24/7 Operational Support
  • Participate in an on-call rotation to support a 24/7 crisis line.
  • Provide leadership support in response to critical incidents or staffing emergencies.
  • Ensure readiness and responsiveness across all shifts.

Compliance & Standards
  • Ensure staff follows all applicable policies related to confidentiality, recipient rights, and crisis service standards.
  • Support adherence to contract requirements and organizational policies.
  • Assist with accreditation readiness and compliance activities as needed.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field.
  • Current clinical licensure (LMSW, LPC, LP, or equivalent) in the State of Michigan.
  • Minimum of 3 years of professional experience in behavioral health or crisis services.
  • Minimum of 1-3 years of supervisory or management experience.
  • Certified Crisis Specialist (or ability to be certified within 1 year of hire)
  • Must be a resident of the State of Michigan

Preferred:
  • Experience in crisis line services, 988, or large-scale contact center operations.
  • Familiarity with Michigan's behavioral health system and crisis response network.
  • Experience supervising supervisors or team leads.

KNOWLEDGE / SKILLS / ABILITIES
  • Advanced clinical expertise in crisis intervention, suicide risk assessment, and de-escalation
  • Strong leadership and supervisory skills in a 24/7 environment
  • Ability to support high-stakes decision-making and complex case consultation
  • Strong understanding of behavioral health systems, referrals, and continuum of care
  • Excellent communication and partnership skills with internal and external stakeholders
  • Ability to balance clinical quality with operational demands
  • Proficiency in crisis documentation systems and data-informed decision-making

WORK ENVIRONMENT
  • This position operates in a hybrid environment with flexibility for on-site and remote work. Regular on-site presence is encouraged to support staff accessibility. Some evening or off-shift availability may be required to support a 24/7 workforce.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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