Clinical Operations Intern Jobs in Raleigh, NC (NOW HIRING)

Job Title:                            Pharmacy Intern 

FLSA Status:                     Non-Exempt 

Division/Department:  Clinical Operations 

Reports to:                       Pharmacist    

PURPOSE OF POSITION:

Axil Health is a privately owned pharmacist collective offering both independent pharmacy, consulting, and clinical services   located inside established medical facilities. The Pharmacy Intern role plays a vital role in supporting pharmacists and healthcare   providers in delivering exceptional patient care within a clinical   environment. This position is responsible for working with the pharmacist in   charge to assist with patient engagement, documentation and chart   preparation, task coordination, and administrative tasks.

MAJOR RESPONSIBILITIES & ACCOUNTABILITIES:

1. Patient Engagement:

· Conduct monthly check-in calls with patients   enrolled in Chronic Care Management (CCM), assessing health status,   medication adherence, and addressing any concerns.

· Make daily compliance calls to patients   enrolled in Remote Patient Monitoring (RPM), ensuring adherence to monitoring   protocols, addressing issues promptly and analyzing proper monitoring   technique and compliance to medications.

· Perform medication reconciliations with   patients who have upcoming appointments or medication concerns.

· Perform post visit check ins with patient to   help close any gaps in care. 

2. Documentation   and Chart Preparation:

· Prepare patient charts for upcoming CCM   encounters, ensuring all necessary documentation is complete and up-to-date.

· Document all patient interactions,   interventions, and outcomes accurately in electronic health records (EHR)  system, adhering to compliance standards.

· Prepare Patient Care Plans that are compliant   with CCM regulations to be delivered to the patient to assist with their   disease state management.

3. Task   Coordination:

· Coordinate with clinical pharmacists regarding   urgent health-related needs, medication refills, and appointment requests   communicated by patients.

· Temporarily pause CCM services for patients   who cannot be reached until re-engagement is achieved, ensuring continuity of   care.

· Assign tasks to yourself for follow-up on   previous months phone calls

4. Administrative Tasks:

· Complete data entry functions accurately, including updating patient records, documenting interactions, and generating reports.

· Utilize software programs for organizing and managing patient information effectively, ensuring data confidentiality and integrity.

5. Compliance and Time Documentation:

· Document compliance with daily tasks such as patient calls, chart preparation, and administrative duties, maintaining accurate records.

· Track time spent on each task throughout the day using designated time-tracking tools or methods to ensure efficient workflow management.

6. Professional Development:

· Stay updated on best practices, guidelines, and regulations related to Chronic Care Management (CCM) and Remote Patient Monitoring (RPM).

· Participate in training sessions or educational opportunities to enhance skills and knowledge in healthcare delivery, compliance, and patient engagement.

7. Team Collaboration:

· Communicate effectively with clinical pharmacists, fellow care managers, and other healthcare team members, sharing insights and collaborating on patient care plans.

· Participate in team meetings or case conferences to discuss patient progress, share best practices, and address any challenges or barriers to care delivery.

QUALITFICATIONS AND EXPERIENCE:

· Currently enrolled in an accredited School of Pharmacy in the United States.

· Strong knowledge of pharmacy laws, regulations, and medication safety practices.

· Excellent communication and people skills.

PHYSCIAL DEMANDS/WORK ENVIRONMENT:

· Ability to use a keyboard to enter and retrieve data.

· Must have good eyesight to view computer monitor and phone.

· Have access to a laptop/computer with internet access

· Have the ability to work remotely