Clinic Operations Manager Jobs in Florida (NOW HIRING)

Our organization is transforming the concept of prevention, shifting the focus from merely addressing illnesses as they arise to actively maintaining health before any risks emerge. Our goal is to provide data-driven, preventative care to a broader audience, even before symptoms manifest.

In a single, non-invasive appointment lasting under an hour, our unique technology and direct clinical services come together to offer personalized, actionable insights. We are a team that aims for exponential growth rather than incremental improvements. Every position within our organization contributes to creating a future where preventative care is standard, and where your efforts genuinely enhance people's lives, allowing them to live longer and healthier.

Leading a clinic requires an individual who can effectively guide a clinical team, manage intricate operations, and simultaneously oversee the member experience. The Clinic Lead embodies all these responsibilities.

You will be the go-to person for Physicians seeking clinical collaboration, the mentor for Operators, and the trusted leader ensuring the clinic operates smoothly every day. You possess the foresight to identify issues before they escalate and take proactive measures to address them.

This role is as much about building as it is about managing; with our clinics expanding rapidly across the U.S., the Clinic Lead is pivotal to our growth strategy.

• Develop and manage Physicians and the Lead Operator through one-on-one meetings, clinical observations, performance evaluations, and daily feedback that genuinely influences their work.
• Lead the clinical hiring process in collaboration with Talent Acquisition and ensure new team members are onboarded effectively to achieve strong performance quickly.
• Implement clinical and operational changes from leadership into the clinic's daily operations, including workflows, protocols, and practices.
• Oversee the clinic's operational aspects, including inventory management, facilities, hospitality, scheduling, training, and technology issues, while collaborating with the Lead Operator and Workforce Scheduler to maintain staffing and smooth clinic operations, even during challenging times.
• Monitor and respond to clinic metrics such as rebooking rates, customer satisfaction (CSAT), net promoter score (NPS), utilization, and throughput, partnering with medical leadership to continuously enhance the quality of care.
• Manage incident reporting, risk management, and member concern resolutions in collaboration with Customer Care, ensuring compliance with HIPAA, OSHA, and internal standard operating procedures (SOPs).

Your leadership goes beyond conducting one-on-ones; your team improves because of your guidance. Physicians refine their skills under your mentorship, and Operators take on greater responsibilities because you empower them. You anticipate needs before they are expressed and provide constructive feedback, even when it’s challenging.

With numerous moving parts such as staffing, inventory, scheduling, and metrics, you ensure everything operates seamlessly. You analyze data, rectify issues promptly, and prevent recurring problems. Your experience in building or scaling operations gives you insight into the distinction between maintaining a system and creating one.

Physicians respect you for your expertise, not just your title. You can assess clinical situations, ask insightful questions, and collaborate with medical leadership as an equal. Your understanding extends beyond operations to the clinical work itself.

Every metric ultimately reflects one question: Are members receiving the experience they expect? You monitor CSAT, NPS, and rebooking rates not merely as KPIs but as indicators of member satisfaction. When standards fall short, you take the initiative to address it without waiting for others to notice.

• At least 5 years of leadership experience in a clinical environment, including direct management of physicians or licensed clinicians.
• Experience in a high-growth, startup, or early-stage healthcare setting is preferred.
• Current Basic Life Support (BLS) certification.

• Paid Time Off and Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full health scan for you and eligible family members

We utilize a simplified internal title framework that emphasizes clarity over hierarchy, which may result in internal titles differing from those used externally. The scope, impact, and level of the role will be thoroughly discussed throughout the hiring process.

Candidates will progress through a structured application and screening process, followed by thoughtfully designed interviews leading to a formal offer and final pre-employment checks before joining our team.

Our organization is dedicated to inclusive hiring practices and member-first care. We welcome candidates from diverse backgrounds and encourage you to request reasonable accommodations to support your application.