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Clinic Intake Coordinator Jobs (NOW HIRING)

Clarity Clinic

Intake Access Coordinator

Chicago, IL · On-site

$23 - $25/hr

About Clarity Clinic Clarity Clinic is an interdisciplinary private practice bringing together ... We are seeking an Intake Access Coordinator to serve as the first point of contact for prospective ...

Aspire Health Partners

CVN INTAKE COORDINATOR

Tampa, FL · On-site

$16.50 - $22.25/hr

The Intake coordinator provides support to the Cohen Clinic as the first contact for services. This position will manage all intake calls and appointments, administer appropriate paperwork and ...

Aspire Health Partners

CVN INTAKE COORDINATOR

Tampa, FL · On-site

$17 - $23.25/hr

The Intake coordinator provides support to the Cohen Clinic as the first contact for services. This position will manage all intake calls and appointments, administer appropriate paperwork and ...

Workforce Connections

Intake Coordinator

Boston, MA · On-site

$19.50 - $26.50/hr

Intake Coordinator Location: Brookline, MA (100% Onsite) Schedule: Monday-Friday | 8:30 a.m. - 5:00 ... Coordinate appointments with clinicians, families, and multiple clinic locations. * Respond to ...

UHS

Intake Coordinator - Full Time

Phoenix, AZ · On-site

$17 - $23.25/hr

We also have a satellite clinic offering Intensive Outpatient Programs in the West Valley region ... The Intake Coordinator works under the direction of the Intake Director. Benefits for Intake ...

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Clinic Intake Coordinator information

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How much do clinic intake coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for clinic intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Clinic Intake Coordinator vs Medical Office Assistant?

AspectClinic Intake CoordinatorMedical Office Assistant
Primary RoleManage patient intake, schedule appointments, verify insurancePerform administrative tasks, handle patient records, support office operations
CredentialsHigh school diploma, certification in medical administration often preferredHigh school diploma, certification in medical assisting common
Work EnvironmentClinics, healthcare facilities, outpatient centersMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, outpatient clinicsMedical practices, hospitals, healthcare organizations

While both roles support healthcare operations, the Clinic Intake Coordinator primarily focuses on patient intake and scheduling, whereas the Medical Office Assistant handles broader administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What cities are hiring for Clinic Intake Coordinator jobs?

Cities with the most Clinic Intake Coordinator job openings:

What are popular job titles related to Clinic Intake Coordinator jobs?

For Clinic Intake Coordinator jobs, the most frequently searched job titles are:

Intake Access Coordinator

Chicago, IL • On-site

Clarity Clinic
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Clarity Clinicexternal

$23 - $25/hr

Full-time

Re-posted 20 days ago

Job description

About Clarity Clinic
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers, Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches - including medication management, psychological assessment, and psychotherapy - to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.
We are seeking an Intake Access Coordinator to serve as the first point of contact for prospective clients, families, and referring providers across designated Clarity Clinic service lines. In this non-clinical role, you will serve as the first point of contact for prospective patients, managing all pre-assessment intake activities, including gathering clinical and demographic information, providing preliminary financial and insurance information, coordinating assessment scheduling, and ensuring a warm, timely, and seamless transition to the clinical assessment process. The Intake Access Coordinator operates under the supervision of the Director of Intake and follows established protocols and escalation pathways at all times, never providing clinical recommendations.
Pay Range (USD): $23.00 - $25.00 hourly
Duties/Responsibilities:
Pre-Assessment Functions - All Service Lines
  • Answer and triage incoming calls, emails, and web inquiries with professionalism, compassion, and urgency.
  • Gather required pre-assessment information from prospective clients and referral sources.
  • Provide patients with a general cost estimate prior to scheduling the intake assessment.
  • Schedule intake assessments with the Intake Coordinator and confirm logistics with patients.
  • Conduct pre-assessment follow-up calls, including callbacks, appointment confirmations, and referral status updates.
  • Complete pre-assessment documentation accurately and same-day in EHR, including demographics, referral source, insurance information, and any clinical flags noted during initial contact.

Service Line Scheduling & Outreach
  • Manage therapy matching outreach per the CC-CTS_IOS protocol, including IRL review blocks, first and second-attempt outreach, and scheduling for patients selecting the "H" option.
  • Handle neuropsych testing outreach and scheduling in coordination with the neuropsych testing team.
  • Manage TMS scheduling and coordination following Intake Coordinator clinical clearance.
  • Manage Esketamine scheduling and coordination following Intake Coordinator clinical clearance.
  • Coordinate program orientation scheduling and admission logistics for admitted patients per Intake Coordinator direction.

Escalation & Compliance
  • Apply defined escalation protocols immediately for any safety concern, clinical urgency, insurance question beyond Rep scope, or level-of-care question. Never provide clinical recommendations.
  • Escalate any indication of self-harm, suicidal ideation, or immediate safety risk to clinical staff without delay, consistent with Clarity Clinic's crisis escalation protocol.
  • Document every escalation in EHR same-day: what was said, who was notified, and the outcome.
  • Adhere to HIPAA, the Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA), and all applicable Clarity Clinic privacy and confidentiality policies.
  • Maintain documentation practices that support audit readiness for Joint Commission Behavioral Health Care and Human Services (BHCS) review.
  • Participate in intake team meetings, trainings, and quality improvement activities.
  • Perform other duties as assigned by the Director, Intake.

Qualifications and Minimum Requirements:
  • High School Diploma required; Associate's or Bachelor's degree from an accredited institution preferred.
  • Minimum 1 year of customer service, healthcare scheduling, or behavioral health administrative experience.
  • Knowledge of behavioral health services and terminology preferred.
  • Proficiency in Microsoft Office Suite and multi-line phone systems.
  • Exceptional customer service and communication skills; ability to engage with clients in emotional distress with patience and professionalism.
  • Strong organizational skills and attention to detail; ability to manage high call volume without sacrificing quality.
  • Familiarity with EHR platforms, AdvancedMD preferred, or ability to learn quickly.
  • Ability to maintain strict confidentiality and exercise sound judgment.
  • Availability to work a schedule that may include some evenings and/or weekends as needed.

Role Competencies:
  • Escalation Judgment & Safety Awareness - Recognizes safety concerns, clinical urgency, and level-of-care questions immediately and routes them through the defined escalation pathway without delay, never offering a clinical opinion outside the scope of the role.
  • Compliance & Documentation Accuracy - Completes same-day EHR documentation for every pre-assessment contact and escalation, supporting HIPAA, Illinois MHDDCA, and Joint Commission audit readiness.
  • Multi-Service Line Coordination - Manages simultaneous outreach and scheduling workflows across Therapy Matching, Neuropsych Testing, TMS, and Esketamine without dropping handoffs to Intake Coordinators.
  • Compassionate, Client-Centered Communication - Engages prospective patients and families in distress with warmth and professionalism, holding tone and pace steady across high call volume.
  • Protocol Adherence & Follow-Through - Executes defined outreach sequences, such as CC-CTS_IOS first and second-attempt outreach, completely and on schedule, without deviation.
  • Accurate Financial Communication - Delivers cost estimates clearly and consistently, setting expectations before scheduling without overstepping into insurance determinations reserved for clinical or billing staff.
  • Reliability in High-Volume Environments - Maintains consistent quality and pace across high call and message volume, including evening and weekend coverage as scheduled.
  • Cross-Team Handoff Quality - Provides Intake Coordinators with complete, accurate pre-assessment information, enabling a warm and seamless transition for prospective patients.

Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate effectively with others, frequently required to sit and use a keyboard, and must occasionally lift and/or move up to 25 pounds.
Other Duties:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties as assigned by their supervisor.
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds.
Clarity Clinic is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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