Account Manager
Knoxville, TN · On-site
The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just ...
Account Manager
Knoxville, TN · On-site
The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just ...
Account Manager
Knoxville, TN · On-site
$90K/yr
Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account ...
Account Manager
Knoxville, TN · On-site
$90K/yr
Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account ...
If you're passionate about technology, client service, and want to be part of an organization that ... leading IT Managed Services Provider focusing on financial institutions, healthcare, and other ...
If you're passionate about technology, client service, and want to be part of an organization that ... leading IT Managed Services Provider focusing on financial institutions, healthcare, and other ...
If you're passionate about technology, client service, and want to be part of an organization that ... leading IT Managed Services Provider focusing on financial institutions, healthcare, and other ...
If you're passionate about technology, client service, and want to be part of an organization that ... leading IT Managed Services Provider focusing on financial institutions, healthcare, and other ...
Implement recommendations/solutions and ensure client receives the necessary assistance to carry ... Master's Degree in Information Technology, Management Information Systems, Computer Science or ...
Implement recommendations/solutions and ensure client receives the necessary assistance to carry ... Master's Degree in Information Technology, Management Information Systems, Computer Science or ...
This Client Manager role is responsible for a blend of internal partnership & delivery activities ... Technology acumen to work within various internal agency management systems (Epic, ServiceHub ...
New
This Client Manager role is responsible for a blend of internal partnership & delivery activities ... Technology acumen to work within various internal agency management systems (Epic, ServiceHub ...
New
Description This Client Manager role is responsible for a blend of internal partnership & delivery ... Technology acumen to work within various internal agency management systems (Epic, ServiceHub ...
New
Description This Client Manager role is responsible for a blend of internal partnership & delivery ... Technology acumen to work within various internal agency management systems (Epic, ServiceHub ...
New
Client Relationship Associate (IT Staffing)
Memphis, TN · On-site
$55K - $65K/yr
Client Relationship Associate (IT Staffing) * Remote based in Memphis, TN * Base plus bonus Are you ... Support account growth through consistent, professional relationship management and proactive ...
Client Relationship Associate (IT Staffing)
Memphis, TN · On-site
$55K - $65K/yr
Client Relationship Associate (IT Staffing) * Remote based in Memphis, TN * Base plus bonus Are you ... Support account growth through consistent, professional relationship management and proactive ...
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
Attorney
$115K/yr
Able to manage a high-volume docket across multiple counties without losing focus on each individual client * Tech-Savvy: Must be comfortable with modern case management software (we are a digital ...
Quick apply
Attorney
$115K/yr
Able to manage a high-volume docket across multiple counties without losing focus on each individual client * Tech-Savvy: Must be comfortable with modern case management software (we are a digital ...
Help Desk/Support -Systems Administrator
Arlington, TN · On-site
$40K - $43K/yr
Our focus on long-term relationships and client peace of mind has made us a trusted partner in managed IT services. As a value-added reseller (VAR) and professional services provider, we specialize ...
Quick apply
Help Desk/Support -Systems Administrator
Arlington, TN · On-site
$40K - $43K/yr
Our focus on long-term relationships and client peace of mind has made us a trusted partner in managed IT services. As a value-added reseller (VAR) and professional services provider, we specialize ...
Client Consultant
Chattanooga, TN · On-site
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
Client Consultant
Chattanooga, TN · On-site
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
Client Consultant
Chattanooga, TN · On-site
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
Client Consultant
Chattanooga, TN · On-site
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
AV Support Engineer
Nashville, TN · On-site
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
AV Support Engineer
Nashville, TN · On-site
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
... and client business teams, providing technical proficiency in live sound production, a strong ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...
Client Consultant
Chattanooga, TN · Remote
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
Client Consultant
Chattanooga, TN · Remote
This consultative role facilitates client education across all product lines to ensure ... Occasionally engage in lean management and agile practices to enhance technology and process with ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
Full-Time Behavioral Health Tech (BHT) (Thursday-Saturday 6:00pm to 6:30am)
Nashville, TN · On-site
$15.75 - $19.25/hr
Behavioral Health Tech Manager Location: Nashville Classification: Full-time, non-exempt Mission ... Complete client rounds per policy. * Perform urine drug screens/breathalyzer as assigned following ...
Full-Time Behavioral Health Tech (BHT) (Thursday-Saturday 6:00pm to 6:30am)
Nashville, TN · On-site
$15.75 - $19.25/hr
Behavioral Health Tech Manager Location: Nashville Classification: Full-time, non-exempt Mission ... Complete client rounds per policy. * Perform urine drug screens/breathalyzer as assigned following ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
... across the client's technology stack. * Lead the testing, validation, and go-live activities ... Ability to manage vendor coordination The wage range for this role takes into account the wide ...
Client Technology Manager information
What is the difference between Client Technology Manager vs Technical Support Specialist?
| Aspect | Client Technology Manager | Technical Support Specialist |
|---|---|---|
| Credentials | Bachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or Microsoft | Relevant certifications like CompTIA A+, Network+, or vendor-specific certifications |
| Work Environment | Oversees client technology solutions, manages teams, and coordinates with clients in corporate settings | Provides technical assistance, troubleshooting, and support directly to end-users or clients |
| Employer & Industry | IT service providers, corporate IT departments, technology consulting firms | Help desks, IT support centers, technology vendors |
The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.
How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?
A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.
What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?
To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.
What does a client technology manager do?
A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Tennessee? For Client Technology Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Tennessee look for? The top searched job categories for Client Technology Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Client Technology Manager jobs? Cities in Tennessee with the most Client Technology Manager job openings:
Full-time
Posted 25 days ago
Job description
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.
About Gravity Networks...
With locations in Knoxville, Tennessee and Salt Lake City, Utah, Gravity Networks is dedicated to helping our customers focus on their business by achieving a streamlined technology environment. We have over 50 years combined experience in information technology and all things connected. We leverage our combined experience to provide the best managed IT solutions with best of breed products and offerings. Gravity Networks is an IT Managed Services company built on one main focus. This revolutionary concept is Customer Service. This practice has been long forgotten in the IT world. Our focus is on what is best for you, the customer.
You will own...
Client Relationships and Advisory Presence
Retention and Growth
Business Reviews and Roadmap Planning
Cross-Functional Coordination
Our ideal Account Manager has the following qualifications:
The targeted base compensation for this role is $90,000. This role operates out of Knoxville, TN in a hybrid model and includes regular in-person client meetings.
If you are a post-sale leader who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.
Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.
About Gravity Networks...
With locations in Knoxville, Tennessee and Salt Lake City, Utah, Gravity Networks is dedicated to helping our customers focus on their business by achieving a streamlined technology environment. We have over 50 years combined experience in information technology and all things connected. We leverage our combined experience to provide the best managed IT solutions with best of breed products and offerings. Gravity Networks is an IT Managed Services company built on one main focus. This revolutionary concept is Customer Service. This practice has been long forgotten in the IT world. Our focus is on what is best for you, the customer.
You will own...
Client Relationships and Advisory Presence
- Serve as the primary point of contact for assigned clients, building trusted relationships with client stakeholders ranging from IT managers to C-suite executives.
- Become a strategic partner by learning each client's business model, goals, IT stack, and pain points, so recommendations are grounded in their reality.
- Maintain a clear view of client health across your book: flag at-risk accounts early, develop recovery plans, and escalate where needed.
- Champion a high-touch, consultative client experience from onboarding through renewal.
Retention and Growth
- Own net revenue retention for an assigned book of business, including renewals, expansion, and churn prevention.
- Lead upsell and cross-sell conversations that are advisory in nature, positioning solutions that align with client needs and create genuine additional value.
- Identify and nurture account expansion opportunities proactively, maintaining a pipeline that gives the delivery team a consistent backlog to pull from.
Business Reviews and Roadmap Planning
- Lead regular Quarterly Business Reviews (QBRs) and strategy sessions, including usage reports and forward-looking roadmap planning with clients.
- Build technology roadmaps that align client business goals with a prioritized plan, translating technical recommendations into business terms such as risk and ROI.
- Maintain working knowledge of core technology areas, including endpoint protection, identity and access management, backup and disaster recovery, Microsoft 365 and Azure, network infrastructure, and relevant compliance frameworks, to stay credible in technical discussions.
Cross-Functional Coordination
- Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
- Collect, analyze, and use client data throughout the relationship, from onboarding through ongoing consultations, to ensure clients are fully engaged and getting the value they expect.
- Provide regular feedback to leadership on trends, service gaps, and opportunities, and support efforts to make client success processes repeatable and scalable.
Our ideal Account Manager has the following qualifications:
- 3+ years of experience in account management, client success, or a comparable B2B client-facing role.
- Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
- Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes.
- Strong communication and relationship-building skills with stakeholders ranging from IT managers to C-suite executives.
- Confidence leading upsell and cross-sell conversations that are consultative rather than transactional.
- Working knowledge of technology road mapping and business reviews.
- Proficiency with HubSpot or a comparable CRM; ConnectWise or PSA experience preferred.
- Strong organizational discipline across a multi-client portfolio: you manage cadences, follow through consistently, and do not drop details.
- A proactive disposition: you identify risk before it becomes churn and find opportunity before clients ask.
The targeted base compensation for this role is $90,000. This role operates out of Knoxville, TN in a hybrid model and includes regular in-person client meetings.
If you are a post-sale leader who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.