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Advanced IT Technician: Elevate Your Expertise in Joliet, IL

Are You Ready to Master Complex IT Environments and Drive Innovation?

Are you a highly skilled and proactive IT professional with a passion for solving intricate technical challenges? Do you thrive in a dynamic environment where your expertise in networking, cloud computing, and Windows Server is not just valued, but essential to business success? If you are a mid-to-advanced level technician seeking a role that offers continuous learning, significant impact, and clear pathways for career advancement, then we want to hear from you.

Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking an exceptional Advanced IT Technician to join our dedicated technical team. We are more than just an IT service provider; we are strategic partners empowering small to mid-sized businesses across diverse industries with reliable, secure, and forward-thinking technology solutions. Our core values emphasize client-centric service, unwavering integrity, continuous innovation, and a collaborative, growth-oriented culture. We are looking for a technical expert who shares our commitment to excellence and is eager to contribute to a high-performance team.

This is a pivotal role that goes beyond routine support. It's an opportunity to lead critical projects, deepen your technical mastery, and directly contribute to the technological resilience and success of our clients. With a competitive salary, comprehensive benefits, and a supportive environment that fosters professional growth, your potential for impact and advancement is significant. If you're ready to tackle complex IT challenges and grow with a company deeply rooted in the Joliet community, read on.

Your Mission: Architect, Optimize, and Secure Client IT Infrastructures

As an Advanced IT Technician, you will be at the forefront of managing, optimizing, and securing the IT environments of our diverse client base. You will leverage your deep technical knowledge to diagnose and resolve complex issues, implement strategic projects, and provide expert guidance that ensures our clients' systems run seamlessly and securely. Your role will be a blend of hands-on technical work, strategic planning, and direct client interaction.

Your Key Responsibilities Will Include:

•Network Troubleshooting & Maintenance: Expertly diagnose and resolve complex network issues across diverse LAN/WAN environments, including advanced configurations of switches, routers, firewalls, and wireless systems. Ensure optimal network performance and uptime.

•Infrastructure Management: Proactively monitor, maintain, and upgrade critical network hardware and software, implementing best practices to enhance system reliability, security, and efficiency.

•Project Implementation Leadership: Lead or significantly contribute to IT infrastructure projects, including seamless network expansions, critical system migrations, and strategic cloud integrations. Manage project timelines and deliverables with precision.

•Client & Team Collaboration: Serve as a primary technical point of contact, collaborating effectively with internal teams and external clients to provide advanced technical support, deliver tailored solutions, and conduct essential user training.

•Security & Compliance Fortification: Implement, manage, and enforce robust network security protocols. Conduct regular security audits, manage intrusion detection/prevention systems (IDS/IPS), and ensure strict compliance with industry standards and regulations.

•Advanced System Administration: Administer and optimize Windows Server environments (2019/2022), including Active Directory, Group Policy, DNS, and DHCP. Manage virtualization platforms such as VMware ESXi and Microsoft Hyper-V, and oversee cloud services on Microsoft Azure and/or AWS.

•Documentation & Reporting Excellence: Maintain meticulous records of network configurations, incident resolutions, and system changes. Generate comprehensive performance and status reports for both internal review and client communication.

What You'll Bring: Your Advanced Technical Prowess & Experience

We are seeking a highly capable IT professional with a proven track record of excellence. Your qualifications should include:

•Experience: A minimum of 2 years of hands-on experience in network infrastructure, system administration, and comprehensive IT support, ideally within an MSP environment.

•Networking Mastery: Deep understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs, . Proven experience with enterprise-grade networking hardware (Ubiquiti experience is a plus ).

•Windows Server Expertise: Proficiency in Windows Server 2022/2025 administration, including Active Directory, Group Policy, and core services management.

•Cloud Platform Proficiency: Hands-on experience with Microsoft Azure and/or AWS for infrastructure deployment, management, and security.

•Virtualization Acumen: Solid experience with Microsoft Hyper-V for virtual machine deployment, management, and troubleshooting.

•Cybersecurity Vigilance: Strong knowledge of endpoint protection, IDS/IPS, SIEM tools, Multi-Factor Authentication (MFA), firewall management, and patch management strategies.

•Monitoring & Documentation Skills: Familiarity with network monitoring tools and exceptional documentation skills for technical configurations and incident reports.

•Problem-Solving & Adaptability: A superior ability to diagnose and resolve complex technical issues efficiently, coupled with the adaptability to manage shifting priorities in a fast-paced environment.

•Client-Focused Communication: Excellent verbal and written communication skills, with the ability to translate technical concepts into clear, actionable insights for non-technical clients.

•Certifications (A Plus): While not strictly required, relevant industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Windows Server, Azure, AWS certifications, or CCNA are highly valued and a significant plus.

What We Offer: A Platform for Continuous Growth & Impact

We are deeply committed to the professional and personal development of our team members. When you join us, you will benefit from:

•Competitive Compensation: An attractive salary package commensurate with your advanced skills and experience.

•Dynamic Work Environment: A stimulating role that blends proactive monitoring, hands-on troubleshooting, and collaborative project work, ensuring no two days are the same.

•Cutting-Edge Technologies: Regular exposure to and hands-on experience with the latest networking, cloud, server, and cybersecurity technologies.

•Professional Development: Clear pathways for skill expansion, including exposure to advanced tools and systems. We actively encourage industry certifications (e.g., CCNA, Azure, AWS, CompTIA Security+).

•Career Advancement: Defined opportunities to grow into senior technical positions such as Network Engineer, Systems Architect, or IT Manager. Take on increasing responsibility in leading infrastructure projects and mentoring junior technicians.

•Collaborative Culture: Work within a supportive team that values open communication, knowledge sharing, and collective problem-solving. Opportunities for cross-training with other departments.

•Local Impact: Play a crucial role in enhancing the technological capabilities and security posture of businesses within the vibrant Joliet, IL community.

•Balanced Workload: While primarily during standard business hours, occasional after-hours support for critical issues or scheduled maintenance may be required, handled on a rotating or pre-scheduled basis.

Ready to Elevate Your IT Career?

If you are an ambitious, highly skilled IT Technician eager to take on complex challenges and make a tangible difference in the IT landscape of Joliet, IL, we encourage you to apply. Join our team and become a key architect of technological excellence. We are excited to see the impact you will make!

Passionate Business Technology Experts Providing Distinguished IT Services

For more than three decades, we’ve built Velocita Technology, Inc. with one overarching goal: help small to midsize businesses use technology to reach their full potential.

Technology tends to be an uphill battle for smaller businesses. Most don’t have the resources to hire a full-time IT staff in-house – and presume they need to "settle".

We believe businesses should never have to compromise with IT support.

Our experts are fiercely dedicated to providing clients with the same level of leadership, accountability, and execution they would receive from a fully-loaded internal team – at a fraction of the cost.