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Client Technical Support Associate Jobs in Byron Center, MI

EM Services, LLC

Client Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

Client Support Specialist Location : Grand Rapids, MI Work Type: Hybrid - Part-Time (16 Hours ... Associate degree or equivalent experience required. Core Competencies • Speed & Accuracy ...

Vibration Research

Technical Sales Associate

Jenison, MI · On-site

$20 - $25/hr

Grow into sales support for our application engineers on weekly calls to existing and future customer sites across the country A successful Technical Sales Associate will have: * High School Diploma ...

EM Services LLC

Be Seen First

Client Support Specialist

Grand Rapids, MI · On-site

$18 - $20/hr

Client Support Specialist Location: Grand Rapids, MI Work Type: Hybrid - Part-Time (16 Hours ... Associate degree or equivalent experience required. Core Competencies · Speed & Accuracy ...

EM Services LLC

Be Seen First

Client Support Specialist

Grand Rapids, MI · On-site

$18 - $20/hr

Client Support Specialist Location: Grand Rapids, MI Work Type: Hybrid - Part-Time (16 Hours ... Associate degree or equivalent experience required. Core Competencies · Speed & Accuracy ...

Gallagher

Client Associate

Grand Rapids, MI · On-site

We help clients build better workplaces, where people feel supported, empowered, and inspired to ... Overview As the Client Associate you will develop industry knowledge and skills to support account ...

Rockefeller Financial

Client Associate

Grand Rapids, MI · On-site

The Senior Client Associate will work with our Private Advisor team members and will interact ... Support marketing efforts by promoting client seminars and events * Offer administrative and office ...

CIBC

SBA Specialist - Client Support

Grand Rapids, MI · On-site

As the SBA Specialist - Client Support, you will be accountable to perform after sales service ... You have strong technical skills with Microsoft Office suite, particularly Excel, Word, and ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Byron Center, MI

Client Technical Support Associate information

See Byron Center, MI salary details

$14

$25

$52

How much do client technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client technical support associate in Byron Center, MI is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.71 per hour, depending on experience, location, and employer.

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
Infographic showing various Client Technical Support Associate job openings in Byron Center, MI as of June 2026, with employment types broken down into 73% Full Time, 12% Part Time, and 15% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,190 per year, or $25.6 per hour.

Support Agent - Night |Grand Rapids, MI (On-Site)

US Signal

Grand Rapids, MI • On-site

$24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
What we do:
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
We are seeking a Support Agent to join our team in one of our Grand Rapids, MI data centers. This role is performed on-site. This is a 12-hour night shift position Sunday to Tuesday and every other Wednesday.
This role plays a key role within the Technical Operations Center, delivering Tier One support across a range of services including Cloud, Connectivity, Colocation, Data Protection, and Security.

  • Customer Support & Communication: Respond to customer inquiries via phone, email, and chat; provide timely updates and ensure accurate documentation of all interactions.
  • Technical Troubleshooting: Perform Tier 1 troubleshooting and implement basic service changes while meeting or exceeding service level agreements (SLAs).
  • Collaboration & Escalation: Work closely with internal teams such as Engineering and Outside Operations to escalate and resolve complex issues.
  • Data Center Operations: Conduct facility walkthroughs, provide remote hands support, escort visitors, and process incoming deliveries.
  • Facilities & Special Projects: Execute preventative maintenance tasks per MOPs and support special projects as assigned by leadership.
Requirements
What you bring to the team:
  • Customer support experience
  • Ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Strong customer service skills with excellent interpersonal and telephone etiquette.
  • Basic knowledge of relevant industry technologies including fiber, operating systems, data center operations, networking, and cloud services.
  • Simplify: Problem Solving, Strategic Thinking
  • Stay Curious: Learning Agility, Innovation, Open-Mindedness
  • Be Kind: Collaboration, Empathy, Interpersonal Skills
Education:
  • Associate's degree or 2+ Years Professional Experience
Required License(s)/Certification(s):
  • Must be able to achieve CJIS certification within introductory period of employment
What We Offer:
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:
  • Generous paid time off policy, including vacation and 10 paid holidays
  • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
  • 401(k) retirement plan with a generous contribution
  • Group Term Life Insurance covered 100% by employer
  • Wellness Incentive to promote overall employee well-being
  • Paid volunteer time
  • Business casual dress code

Working Conditions and Physical Demands:
This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.
All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Description
$24.00 to 28.00

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