Job Summary:
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Dahlgren, VA. The role involves providing technical support and service delivery, focusing on cybersecurity principles, network management, and incident tracking.
Responsibilities:
• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)
• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes
• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
• IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
Preferred:
• IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.