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Client Technical Support Associate Jobs in Illinois

Ricoh USA, Inc.

Technical Support Specialist

Chicago, IL · On-site

$21 - $23/hr

Field Representative II, MS Onsite Technical Support Summary: In this dynamic role, you'll be the ... client satisfaction. * Engage in continuous learning, completing technical training and staying ...

ASPCA

Client Support Associate (on-site)

Champaign, IL

$17.50 - $24/hr

The Client Support Associate will have excellent customer service and communication skills and will work effectively and professionally communicating with pet owners and veterinary professionals to ...

ASPCA

Client Support Associate (on-site)

Champaign, IL · On-site

$17.50 - $24/hr

The Client Support Associate will have excellent customer service and communication skills and will work effectively and professionally communicating with pet owners and veterinary professionals to ...

ASPCA

Client Support Associate (on-site)

Champaign, IL

$17.50 - $24/hr

The Client Support Associate will have excellent customer service and communication skills and will work effectively and professionally communicating with pet owners and veterinary professionals to ...

Federal Signal

Technical Support Specialist I

Crete, IL

$49K - $70K/yr

Associate degree in engineering, related technical discipline or work history in technical support role. * Minimum of one (1) years' experience in a customer-facing support role, preferably in a ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL

$18/hr

... messaging to support client education, increased touch points, up-sell, and cross-sell ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

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Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Illinois are hiring for Client Technical Support Associate jobs? Cities in Illinois with the most Client Technical Support Associate job openings:
Technical Support Analyst

Technical Support Analyst

Pernix Group, Inc.

Lombard, IL • On-site, Remote

Full-time

Posted 26 days ago

Job description

IT Support Specialist

Location: Lombard, IL
Company: Pernix International
Employment Type: Full-Time

Position Summary

Pernix International is seeking a dependable, solutions-oriented IT Support Specialist to support our growing global construction and engineering operations. This role will provide day-to-day technical support to employees across corporate and project environments, ensuring the smooth operation of hardware, software, communication tools, and network systems in a fast-paced, collaborative setting.

The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization.

Key Responsibilities
  • Provide Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and peripherals
  • Troubleshoot hardware, software, VPN, connectivity, and Microsoft 365 issues in a timely manner
  • Support onboarding and offboarding processes, including user account setup, permissions, equipment provisioning, and system access
  • Maintain and support Microsoft 365, Active Directory, Teams, Outlook, and common business applications
  • Assist employees both onsite and remotely with technical support needs
  • Draft and maintain technical documentation, SOPs, troubleshooting guides, and IT processes
  • Support basic networking functions including Wi-Fi, VPN access, printers, and conference room technology
  • Track, document, and resolve support tickets while maintaining strong communication with end users
  • Assist with inventory management and tracking of company IT assets and equipment
  • Partner with IT team members and external vendors on system upgrades, process improvements, cybersecurity initiatives, and IT projects
  • Help ensure technology systems support the operational needs of a global construction environment
Qualifications
  • Minimum 2+ years of IT support experience in a small to mid-sized company environment
  • Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts
  • Experience with ticketing systems, remote support tools, and user account administration
  • Excellent troubleshooting, problem-solving, and communication skills
  • Strong customer service mindset with the ability to support employees across multiple departments and technical skill levels
  • Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
  • Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience)
  • Experience supporting hybrid or remote teams is a plus
  • Construction, engineering, or project-based industry experience is preferred but not required
Why Join Pernix International

At Pernix International, you’ll join a collaborative global team supporting complex construction and infrastructure projects around the world. We value adaptability, teamwork, innovation, and individuals who are committed to delivering exceptional support that helps drive operational success.