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Client Technical Support Associate Jobs in Illinois

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Duties will include creating support tickets, responding to client requests, orchestrating support calls and gathering the necessary information to address technical issues in a timely manner. This ...

TalentWave

Technical Support Specialist

Chicago, IL

Duties will include creating support tickets, responding to client requests, orchestrating support calls and gathering the necessary information to address technical issues in a timely manner. This ...

Actalent

Technical Support Specialist

Wheeling, IL

Job Title: Technical Support Specialist This Technical Support Specialist position focuses on ... Associate's or Bachelor's degree. * Strong understanding of electronics, including the ability to ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

High School diploma or GED required, associate's degree or higher preferred. * Minimum of 2 years' experience providing remote technical support. * Skilled in the effective use of electronic devices ...

SPX

Technical Support Engineer

Elk Grove Village, IL · On-site

This is a highly-visible, client-facing role. It will be critical to present yourself in a ... Provide Level 2 and Level 3 Technical Support on software and hardware issues. * Serve as a product ...

Vantive

Technical Support Specialist

Deerfield, IL · On-site

$44K/yr

High School diploma or GED required, associate's degree or higher preferred. * Minimum of 2 years' experience providing remote technical support. * Skilled in the effective use of electronic devices ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44/hr

High School diploma or GED required, associate's degree or higher preferred. * Minimum of 2 years' experience providing remote technical support. * Skilled in the effective use of electronic devices ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Illinois

Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Illinois are hiring for Client Technical Support Associate jobs? Cities in Illinois with the most Client Technical Support Associate job openings:
Associate Technical Support Specialist

Associate Technical Support Specialist

Milestone Technologies, Inc.

Chicago, IL • On-site

Other

Posted 14 days ago

Job description

Overview:

We are seeking an enthusiastic and service-oriented Associate Technical Support

Specialist to join our end-user support organization. This role is ideal for individuals

looking to build foundational experience in IT operations and technical support within a

fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues,

provide timely customer support, and gain exposure to a wide range of enterprise

technologies and support processes. We value curiosity, adaptability, professionalism,

and a strong desire to develop technical skills.

Key Responsibilities:

Respond to user support requests through ticketing systems, chat platforms,

email, and virtual support channels.

Troubleshoot common hardware, software, and access-related issues for end

users.

Provide support for laptops, desktop systems, printers, mobile devices, and

collaboration tools.

Assist with account access, password resets, VPN connectivity, and basic system

configuration tasks.

Support users across multiple operating systems including Windows, macOS,

and ChromeOS.

Help deploy and maintain mobile devices including iPhones, Android phones, and

tablets.

Perform initial diagnosis of incidents and escalate unresolved or advanced issues

to higher-level support teams.

Document troubleshooting activities and follow established operational

procedures and service standards.

Assist with workstation setup, onboarding activities, and equipment preparation

when required.

Participate in ongoing learning opportunities to expand technical and customer

support capabilities.

Preferred Skills:

Strong interpersonal, communication, and customer service skills.

Interest in information technology, technical troubleshooting, and end-user

support.

Ability to work collaboratively in a team-oriented environment.

Comfortable learning new technologies, tools, and processes.

Organized, dependable, and able to manage multiple support requests

effectively.

Prior experience in customer-facing IT roles is helpful but not required.

Qualifications:

Exposure to enterprise support environments or help desk operations.

Familiarity with ServiceNow or similar ticket management platforms.

Basic understanding of networking concepts such as wireless connectivity and

remote access solutions.

Experience using or supporting mobile devices and modern workplace

technologies.

What We Offer:

Opportunity to launch and grow a career in IT support and operations.

Collaborative environment with mentorship from experienced technical

professionals.

Hands-on experience supporting enterprise technologies and end-user

environments.

Career development opportunities, training, and internal growth potential.

#LI-MM1

Employment Type: US Regular FT

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