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Client Technical Support Associate Jobs in Florida

Jackson Hewitt

Client Support Associate

Kissimmee, FL · On-site

$15.50 - $21.25/hr

Jackson Hewitt - JobID: 100-168480145 [Customer Service Representative] As a Client Support Associate at Jackson Hewitt, you'll: Be the friendly face for all those who visit the offices, ensuring ...

New

Payzli

Technical Support

Tampa, FL · On-site

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Payzli

Technical Support

Tampa, FL · On-site

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues. * Mentors and trains newly hired associates to ensure successful ...

ADP

Technical Support Analyst II

Maitland, FL · On-site

Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues. * Mentors and trains newly hired associates to ensure successful ...

Careerxchange

Multimedia Technical Support

Miami, FL

... and client-facing events. Key Responsibilities * Provide courtroom ("hot seat") support during ... Associate's or technical degree in Computer Science, Audio Visual, or related field preferred What ...

AYS

Technical Support Representative

Orlando, FL · On-site

Respond to client inquiries and provide technical support via phone, email, and chat * Troubleshoot technical issues and provide solutions to clients in a timely and efficient manner * Document all ...

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Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Florida are hiring for Client Technical Support Associate jobs? Cities in Florida with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Florida as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Bilingual Client Technical Support: Portuguese/English

Bilingual Client Technical Support: Portuguese/English

Interactive Brokers

Fort Lauderdale, FL • Hybrid

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Bilingual Client Technical Support: Portuguese/English

Fort Lauderdale, Florida, United States

Company Overview

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office / 1 days remote).

As a member of the Client Technical Support L1, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world's strongest brokerage brands.

Responsibilities:

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers' platforms
    • Desktop applications (Windows, macOS, and Linux)
    • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers' web-based offerings
  • Problem management with a focus on wide-scale technical issues

Requirements:

  • Bachelor's degree, preferred if in a technical field
  • 1+ years in a client-facing support role
  • 1+ years of experience working with Windows and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
  • Experience with financial products and services is a plus
  • Excellent command of written and spoken English & Portuguese

To be successful in this position, you will have the following:

  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (verbal and written) skills.
  • Outstanding organizational and time management skills.
Company Benefits & Perks
  • Competitive salary, annual performance-based bonus and stock grant
  • This position is eligible for overtime pay
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities

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