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Client Technical Support Associate Jobs in Florida

AO Globe Life

Remote Client Support Associate

Tampa, FL · On-site +1

$95K - $115K/yr

Support clients through onboarding and ongoing communication * Maintain simple digital records and manage scheduling * Provide professional, client-focused service at all times * Participate in ...

Ail

Remote Client Support Associate

Tampa, FL · Remote

$16 - $21.75/hr

Support clients through onboarding and ongoing communication * Maintain simple digital records and manage scheduling * Provide professional, client-focused service at all times * Participate in ...

Ecruit

Transaction Support Associate

Tampa, FL · On-site

$293K/yr

You will review sensitive client data, analyze financial and corporate documents, identify risks, support valuations, and help set clear client expectations. Note: This role is not remote or hybrid ...

PNC Bank

Technical Support Specialist, Linga

Naples, FL · On-site

Supports a complex dedicated suite of products/services, services a sophisticated client base, and ... Education Associates Certifications No Required Certification(s) Licenses No Required License(s ...

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Client Technical Support Associate information

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in Florida are hiring for Client Technical Support Associate jobs? Cities in Florida with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Florida as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Technical Support Specialist - Evening

Technical Support Specialist - Evening

Relativity

Jacksonville, FL • Hybrid

$54K - $80K/yr

Other

Posted 4 days ago

Job description

Posting Type

Hybrid/Remote

Job Overview

The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing, troubleshooting, and resolving sophisticated software and network-related issues. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. The working hours are a 9-hour Sunday-Thursday shift ranging from 1pm-12am CST with a 1-hour meal break, and the evening shift offers a compensation differential.

Job Description and Requirements

Key Responsibilities

  • Technical Support& Troubleshooting:Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents.

  • Knowledge Expertise: Developexpertisein the company's products and services, proactively aidingcustomersand partnering with senior team members for resolving complex incidents.

  • TicketManagement: Efficiently create, categorize, update, escalate, and resolve tickets while ensuringaccuratedocumentation in Salesforce for historical data and reporting accuracy.

  • Communication:Maintainresponsive communication withcustomers, adhering to service levelagreementsand updating tickets promptly.

  • Collaboration and Reporting: Work collaboratively with team members across different verticals for quality service delivery and inform management about significant issues affecting performance,customerperception, and project progress.


Required Skillsand Expectations

  • Technical Proficiency:Demonstratesinitiative inacquiringnew skills in SQL, the Relativity platform, and troubleshooting routine technical issues.Developsknowledge of Relativity products in assigned vertical. Has basic knowledge of standard procedures and workflows. Holds Relativity certifications as applicable.

  • Customer Service Excellence:Commitment to providing exemplary customer service asguided and outlined in SLAs.Proven customer support experience, ideally within a tech or SaaS environment.Customer-focused approach with agrowingunderstanding of customer expectationsand perspectives.

  • Analytical & Problem-Solving:Can solve basic problemswithknown strategies to prevent problems.Documentsissues and resolutions accurately,usesknowledgebase articlesfrequentlyfor resolution.

  • Time Management: Ability to manageand prioritizemultiple tickets of technical complexitywith guidance.

  • Commitment to Values:Demonstratescommitment to the Relativity's Core Values, contributing to a positive and collaborative team environment.

  • Certifications:Preferred attainment ofRelativity Professional Title (RelativityOneCertified Professional andRelativityOneReview Professional)within 6 monthsof start date.

This role is ideal for individuals passionate about technology, eager to solve complex problems, and dedicated to enhancing customer satisfaction through exceptional technical support.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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