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Client Support Jobs in Wisconsin (NOW HIRING)

Russell Investments

Client Service Associate

Milwaukee, WI · On-site

$50K - $60K/yr

The Client Service Associate (CSA) will be responsible for responding to fund-related questions and ... This person will provide support to both sales and operations through the process of opening ...

Russell Investments

Client Service Associate

Milwaukee, WI · On-site

$50K - $60K/yr

The Client Service Associate (CSA) will be responsible for responding to fund-related questions and ... This person will provide support to both sales and operations through the process of opening ...

SGS

Sales Support Specialist

Appleton, WI · On-site

$21/hr

While the initial focus of this position is on operational and client support activities, the role is intended to develop into a business development position, offering opportunities to build client ...

River Run Computers

Support Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Position Summary: Support Desk Technicians are the ultimate troubleshooters, wielding their ... Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of ...

Vald Performance Pty

WI · On-site

The Client Success team continues to support the client throughout their journey with VALD. We are looking for someone to join our team in Belgium. What you will do As a Client Success Manager at ...

WNB Financial NA

Cash Management Specialist

Onalaska, WI · On-site

$24.69 - $37.04/hr

Client Support, Implementation and Product Expertise 60% * Serves as the primary subject matter expert for Cash Management services and related business deposit solutions. * Provides ongoing ...

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All JobsClient Support JobsClient Support Jobs in Wisconsin

Client Support information

See Wisconsin salary details

$11

$18

$25

How much do client support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for client support in Wisconsin is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.11 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Wisconsin?

For Client Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Wisconsin look for?

The top searched job categories for Client Support jobs in Wisconsin are:

Client Support jobs near you
Infographic showing various Client Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,197 per year, or $18.8 per hour.

Client Service Associate

Milwaukee, WI • On-site

Russell Investments
Finance and Insurance • 1 - 5K employees
Learn more about Russell Investmentsexternal

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Answer inbound client calls and respond to fund-related questions and requests via phone and website.

  • Support the account opening, maintenance, and closing processes for PMA accounts, coordinating with financial advisors and account administrators.

  • Create proposals and reports for sales teams and financial advisors, and document client requests and resolutions in the CRM system.

Job description

Salary Range:
$50,000 USD - $60,000 USD
Specific compensation will be based on candidate's experience, skills, qualifications, commercial considerations, and other job-related factors permitted by law. At Russell Investments, salary is just one part of our compensation package. Our total rewards approach includes participation in our competitive benefits programs including healthcare, retirement, vacation, and wellbeing programs. In addition, the successful candidate for this role has the ability to earn sales incentives based on activity, revenue, cashflow generation, or other performance criteria.
Job Description:
The primary purpose of this position is to be the first point of contact for existing and potential clients by answering inbound telephone calls and providing client service for products within US Advisor & Intermediary Solutions (AIS). The Client Service Associate (CSA) will be responsible for responding to fund-related questions and requests via inbound calls and the Russell website. The CSA associates generate several types of client-ready proposals and reports for both Russell sales teams and financial advisors. This person will provide support to both sales and operations through the process of opening, maintaining and closing PMA accounts. The CSA provides a high-quality service experience by assisting the sales teams with new and current relationships. While in this role, it is encouraged to acquire, develop and refine consultative, selling and relationship management skills. A potential path to a future Regional Consultant opportunity.
The responsibilities of the individual in this position include:
  • Reactive and proactive Client Support
  • Act as 1st tier resource for inbound general client calls
  • Act as primary point of contact on account service questions and inquiries using a variety of tools and escalate appropriately
  • Work with financial advisors, sponsors and account administrators to coordinate the account opening process and transactions of Russell Personalized Managed Accounts (PMA)
  • Identify and solve reconciliation questions around PMA
  • Understand plan administrator's tools, dashboards and systems regarding PMA
  • Professionally represent Russell Investments by promptly and accurately meeting the service needs of clients, vendors, and Russell Investments associates
  • Research distributor questions or inquiries using a variety of systems and resources, both internal and external
  • Accurately communicate and enforce all established policies and procedures designed to provide consistent, quality service to clients and limit financial risk to Russell Investments
  • Escalate operational, client service and technical issues as necessary
  • Demonstrating proficient Technical and Analytical Skills
  • Support internal sales team by creating proposals and performance reports and by fulfilling reactive client requests
  • Support the rollout, and upgrades, and provide in-depth knowledge of; Multi-Asset Portfolio Builder, Value of Tax Management Tool and Russell Investments website.
  • Ensure all client requests; issues, resolutions, and other relevant information are documented in the CRM system to ensure open communication and effective reporting
  • Document and update processes and procedures necessary to meet client needs
  • Provide fulfillment services for clients
  • Effectively Contribute to the Teamwork Environment
  • Escalate clients' calls to the appropriate regional service or sales team member when a sales opportunity is present or the inquiry requires more in-depth expertise
  • Seek ways to improve and enhance products/processes
  • Assist with sales team initiatives from a subject matter expert standpoint
  • Back-up associates during absences and heavy workload periods
  • Support the sales team in the achievement of department objectives
  • Responsible for sharing insight from financial professionals and demands in the investment marketplace to help bring new products or concepts to market, as well as timely communication
  • Maintain an Associate Regional Director and or Regional Director as a mentor for a meaningful period

The successful candidate will have extensive demonstrable skills and experiences including the following:
  • FINRA Series 7 and 63 & 65 (or 66) licenses preferred.
  • Bachelor's degree.
  • Demonstrate a passion and skill in the art of selling.
  • One or more years of client service and financial industry experience, including experience in an operations-based financial environment. Mutual fund experience is preferred.
  • Superior telephone answering skills, including a high comfort level with working with customers to resolve issues over the telephone.
  • Ability to thrive in a team environment.
  • Demonstrated outstanding client service and interpersonal skills.
  • Excellent listening, written, and verbal communication skills; ability to follow written procedures.
  • Capacity to establish and manage a process under deadlines.
  • Time management and organizational skills; managing multiple responsibilities and changing priorities.
  • Demonstrated proficient analytical and technical skills- working with various software products.
  • Demonstrated project management/participation skills

This role is not eligible for employment-based immigration sponsorship. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Equal Employment Opportunity
Russell Investments is committed to providing equal employment opportunities for all associates and employment applicants regardless of race, religion, ancestry, creed, color, gender (including gender identity which refers to a person's actual or perceived sex, and includes self-image, appearance, behavior or expression, whether or not different from that traditionally associated with a person's biological sex), age, national origin, citizenship status, disability, medical condition, military status, veteran status, marital status, sexual orientation, past or present unemployment status , or any other characteristic protected by law.

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