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Client Support Jobs in Wisconsin (NOW HIRING)

Cselitegetaways

$16.50 - $21.50/hr

A dynamic travel agency in Wisconsin is seeking a Customer Service Representative to engage with client inquiries and support travelers with booking modifications and requests. Ideal candidates ...

Alphabe Insight Inc

Client Service Associate

Milwaukee, WI · On-site

$14.25 - $19.75/hr

This role involves supporting client communications, coordinating service requests, maintaining accurate records, and assisting with day-to-day operations to ensure high-quality service delivery. The ...

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$11

$18

$25

How much do client support jobs pay per hour?

As of May 30, 2026, the average hourly pay for client support in Wisconsin is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Wisconsin? For Client Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Wisconsin look for? The top searched job categories for Client Support jobs in Wisconsin are:
Client Support jobs near you
Client Support Professional- Business Banking

Client Support Professional- Business Banking

Wintrust

Burlington, WI

$50K - $65K/yr

Full-time

Posted 10 days ago

Wintrust rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

55th of 141 rated banks

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

What You'll Do:

  • Serve as the primary point of contact for day-to-day client inquiries via phone and email.
  • Work closely with cross-functional teams (e.g., sales, credit, treasury management, loan operations, deposit operations) to research and resolve client inquiries and problems in a timely and professional manner.
  • Build and maintain positive relationships with clients to support retention and satisfaction. Understand client needs and proactively offer solutions or resources.
  • Maintain working knowledge of Wintrust products, services, policy, and processes.
  • Provide accurate, up-to-date information, and resources to clients as needed.
  • Participate in training and development to improve on skills and stay current with product updates.

Qualifications:

  • 1-3 years of customer service experience, retail or commercial banking preferred.
  • High School Degree or equivalent.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Ability to work within deadlines and prioritize projects.
  • A self-motivated employee and an effective team player.
  • Exceptional verbal and written communication skills.
  • Ability to manage multiple workflows and prioritize competing demands.
  • Proficient in core banking platforms such as FIS, FCM, and Salesforce preferred.

Benefits

  • Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation

The estimated salary for this role is $50,000 - $65,000 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills, and experience

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

What Wintrust employees say

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