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Client Support Jobs in Pennsylvania (NOW HIRING)

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Reading, PA · On-site

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Spring House, PA

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

Cherry Bekaert

Client Support Liaison

Spring City, PA · On-site

$26.23 - $38.70/hr

As a Senior Client Support Liaison, you will: * Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology ...

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All JobsClient Support JobsClient Support Jobs in Pennsylvania

Client Support information

See Pennsylvania salary details

$11

$18

$25

How much do client support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for client support in Pennsylvania is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.96 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Pennsylvania?

For Client Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Pennsylvania look for?

The top searched job categories for Client Support jobs in Pennsylvania are:

Client Support jobs near you
Infographic showing various Client Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,927 per year, or $18.7 per hour.

Client Support Liaison

Cherry Bekaert

Reading, PA • On-site

$26.23 - $38.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Cherry Bekaert rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

5th of 23 rated bookkeepers and accountants

Job description

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core Tax team. In this role, you will serve as a primary point of contact for clients on non-technical matters, supporting them through document coordination, technology tools, and ongoing communication. You will also work closely with Partners and Managers to streamline processes, ensure timely delivery of tax work, and support internal operations such as billing, reporting, and data management.
As a Senior Client Support Liaison, you will:
  • Serve as a primary point of contact for clients on non-technical matters, including communications, follow-ups, document requests, and technology support.
  • Assist clients with Suralink, TaxCaddy, and SafeSend, ensuring smooth document exchange and troubleshooting access issues.
  • Support Partners and Managers by rolling Axcess Tax Returns, preparing engagement binders, saving documents to Engagement/SP Binders/GFR, and creating new client tax returns in CCH Axcess.
  • Request and track signed engagement letters, consents, and e-file forms, and support resolution of schema errors, e-file rejections, and open items.
  • Prepare PBC lists, TEAFs, POAs, WIP reports, and assist with billing processes.
  • Identify aging returns, analyze causes for bottlenecks, and assist with due date reporting.
  • Help research IRS correspondence, draft responses, and gather financials for estimates in collaboration with Partners.
  • Analyze data using pivot tables, VLOOKUPs, and create custom reports as requested.
  • Manage incoming client documents to ensure completeness before tax preparation begins and publish finalized returns to Suralink or TaxCaddy.

What you bring to the role:
  • Proficiency with Microsoft Office, especially Excel, including functions such as pivot tables and VLOOKUP.
  • Ability to quickly learn and adapt to new systems and software platforms.
  • Strong communication skills, organizational ability, and a proactive approach to problem-solving.
  • High integrity, dependability, and the ability to thrive in a fast-paced, deadline-driven environment.
  • High School Diploma required.
  • 5+ years of experience in a client service-driven environment; administrative experience required. Tax firm experience preferred but not required.

What you can expect from us:
  • Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
  • The opportunity to innovate and do work that motivates and engages you
  • A collaborative environment focused on enabling you to further your career growth and continuous professional development
  • Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
  • Flexibility to do impactful work and the time to enjoy your life outside of work
  • Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:
Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.
Pay Range:
$26.23 - $38.70 per hour
About Cherry Bekaert
Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/
Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.
This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.
Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.
Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at https://careers.cbh.com/ and follow us on LinkedIn, Instagram, Twitter and Facebook.
© 2026 Cherry Bekaert. All Rights Reserved.

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