Client Support Manager Jobs in Leesburg, GA (NOW HIRING)

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Job Description:

The CDS Credit Administrator is a hybrid role that blends the operational precision of a Lending Client Associate (LCA) with the strategic oversight of a Lending Client Support Manager (LCSM). This position is responsible for managing the branch pipeline, supporting Wealth Management Lending Officers, Lending Client Advocates and ensuring regulatory compliance while also contributing to team productivity, coaching, and process improvement. The role serves as a central liaison between clients, financial advisors, LCA's, fulfillment, underwriting, and sales teams to deliver an exceptional lending experience.

Key Responsibilities:

Pipeline Oversight & Process Coordination / Client Facing & Sales Support

• Monitor and manage loan pipelines to ensure timely and accurate processing.

• Provide coverage during planned/unplanned absences to maintain business continuity.

• Identify and resolve bottlenecks, escalations, and rush requests in collaboration with the team and partners.

• Perform daily reviews of the lending pipeline to identify and address high-level risks and opportunities.

• Serve as a primary contact for clients throughout the loan process, ensuring timely communication and document collection as required for coverage needs.

• Conduct outbound calls, emails, and digital outreach to support WMLO's and maintain client engagement as needed.

• Ensure LCA's are helping clients to be connected to the bank's digital capabilities and oversee consistent follow-up routines to meet client needs.

• Review lending pipelines to identify documentation gaps and proactively resolve them to avoid delays.

• Candidates must be able to comply with line of business Workplace Excellence requirements.

• Partner with Lending Client Delivery Managers on client escalations and operational strategy.

• Support team productivity and utilization by aligning daily activities and distributing work accordingly.

• Facilitate training and process updates for teammates.

• Integrate with Sales, Fulfillment, Underwriting, Central Operations Support and Lending Client Advocates to enhance operational efficiency and client satisfaction.

Skills & Qualifications:

• Required Education: High School Diploma / GED / Secondary School or equivalent

• Preferred Experience: 5+ years in mortgage lending operations, mortgage lending credit administration, or mortgage lending client support

• Core Skills:

  • Mortgage Lending Credit and Risk Assessment

  • Customer and Client Focus

  • Attention to Detail

  • Collaboration with Partners, Leadership and Relationship Building

  • Strong Oral and Written Communication

  • Effective Problem Solving and Prioritization

  • Detailed Regulatory Compliance Knowledge

  • Mortgage Loan Structuring

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

NMLS License required for this role (ECR regulated status as well)

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Brea - Non BAC Address - 275 Valencia Ave - Brea Center - Rs (CA7999), US - CA - Pasadena - 880 E Colorado Blvd - Lake-colorado (CA9110), US - CA - Walnut Creek - 1331 N CALIFORNIA BLVD (CA4813), US - MA - Worcester - 100 Front St - BANK OF AMERICA (MA6231), US - MD - Bethesda - 7501 Wisconsin Ave (MD9983), US - MD - Columbia - 10320 LITTLE PATUXENT PKWY - MERRILL LYNCH BUILDING (MD4935), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032), US - VA - Vienna - 8075 LEESBURG PIKE - FAIRFAX SQUARE (VA3075)Pay and benefits informationPay range$90,000.00 - $125,000.00 annualized salary, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.