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Client Support Associate Jobs in Cranford, NJ (NOW HIRING)

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Sales Support Associate, Listings

New York, NY · On-site +1

$75K - $105K/yr

The Role As a Sales Support Associate, Listings, your role is integral to our growth strategy. You ... Systematically organize and follow up on client data and meetings using HubSpot CRM. * Analyze data ...

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Client Support Associate information

See Cranford, NJ salary details

$12

$20

$28

How much do client support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client support associate in Cranford, NJ is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.51 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.

What cities near Cranford, NJ are hiring for Client Support Associate jobs?

Cities near Cranford, NJ with the most Client Support Associate job openings:

Infographic showing various Client Support Associate job openings in Cranford, NJ as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 4% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,421 per year, or $20.4 per hour.

REGIONAL SUPPORT ASSOCIATE (FULL TIME)

Compass Group

Newark, NJ • On-site

$20/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,090 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

  • We have an opening for a full time REGIONAL SUPPORT ASSOCIATE  position.
  • Location: Newark, NJ 07102 Note: online applications accepted only.
  • Schedule: Full time schedule. Monday - Friday, hours may vary. More details upon interview.
  • Requirement: Must be able to float between accounts as needed.
  • Fixed Pay Rate: $20.00 per hour.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). 

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1562057.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Summary:
Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service. 


Essential Duties and Responsibilities: 

  • Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail. 
  • Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. 
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.). 
  • Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
  • Researches and routes unidentified and generic mail. 
  • Coordinates, stages, and transports bulk mail items. 
  • Receives, logs, delivers and tracks messenger items. 
  • Follows all processes established in the client standard operating procedures (SOP's). 
  • Monitors packages for hazardous and suspicious materials. 
  • Follows established customer inquiry processes and responds to customer needs and requests. 
  • Maintains accurate records of customer inquiries and fulfillment of requests. 
  • Performs other duties as assigned.

Qualifications:

  • High School diploma or equivalent.
  • Relevant prior customer service experience.
  • Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
  • Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
  • Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)

Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM 

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