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Client Support Associate Jobs in Virginia (NOW HIRING)

Tapestry

Support Associate (Stock, Visuals)

Williamsburg, VA · On-site

$16.25 - $21/hr

Sales Support Associate Since its launch in 1993 with a collection of six essential handbags, Kate ... Excellent client service and communication skills; ability to maneuver the sales floor and engage ...

W3Global Inc.

Client Service Associate

Roanoke, VA

$80K - $110K/yr

Client Service Associate About the Opportunity Our client is an established, independent wealth ... This position plays a critical role in supporting financial advisors, ensuring an outstanding ...

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Client Support Associate information

See Virginia salary details

$11

$19

$28

How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Virginia is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities in Virginia are hiring for Client Support Associate jobs? Cities in Virginia with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,277 per year, or $19.8 per hour.

Treasury Support Associate

Virginia Credit Union

Roanoke, VA • On-site

$55K - $66K/yr

Full-time

Re-posted 5 days ago

Job description

Job Description:
1 position based in either Richmond, Roanoke or Charlottesville
Primary Function:
The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes. Partners directly with the Treasury Sales Officer (TSO) to understand business member's needs and expectations and ensure that their support needs and service levels are continuously met. The TSA is also the first point of contact for all standard requests submitted to the treasury team from front line associates. The TSA will also partner with the Transaction Operations group to conduct maintenance and issue resolution of existing services.
Essential Duties and Responsibilities:
  • Manages incoming sales referrals and inquiries from all frontline associates
  • Prepare any forms necessary for the implementation of new services or maintenance requests
  • Facilitate the signing and collection of agreements required for the setup of new services
  • Perform setup specific functions related to all treasury services
  • Member training of all treasury services to include Business Online Banking
  • Responds to Treasury Services mailbox incoming servicing and issue inquires, Business Online Banking secure messages and sales opportunities
  • Maintains various daily, weekly and monthly reports and associated report driven tasks
  • May perform other duties as assigned

Services MBS managed relationships:
  • Assists TSO in the management of deposit accounts.
  • Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients
  • First point of MBS client contact for any treasury service related inquires.
  • Handles MBS client requests for information and resolves problems promptly. Involves TSO only when needed.
  • MBS client training of all treasury services to include Business Online Banking
  • Coordinates with internal Member Business Services partners' referral opportunities
  • Helps develop long-term solutions for business members to ensure business member and account retention.

Performs office support functions:
  • Assists other support for the TSO as directed.
  • Types letters, memos, etc. as needed.
  • Participates in special projects as requested.
  • Accurately perform all Bank Secrecy Act (BSA) and OFAC functions related to opening accounts, account maintenance changes, OFAC verification, reporting suspicious activity to the Security Department, and completing all required training.
  • Other duties may be required and assigned by the Director.

Prerequisites for Job:
  • A minimum of 4 years in a business banking role, at least two of which are deposit account management or treasury services related role.

Knowledge:
  • Familiar with business deposit products
  • Overall knowledge of financial products and services
  • Understands a business structure and business cash management needs
  • Experience in being on a team with direct customer/member relationships
  • Prior experience in servicing business relationships
  • Experience working with various finance roles of a business
  • Will maintain a working knowledge of the current treasury products offered

Skills:
  • Strong written and verbal communication skills
  • Strong problem solving and analytical skills
  • Must be accurate and detail oriented
  • Must have the ability to work independently as well as with a team
  • Must be able to multitask and work in a fast-paced environment
  • Proficient in using Microsoft Office applications
  • Proficient with various virtual meeting applications
  • Must be able to work with a sense of urgency

Minimum Education and Experience:
  • College degree is preferred
  • Sufficient demonstrated experience with results in areas of responsibility may substitute for educational requirements

Salary range: $55,000 - $66,000

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