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Client Support Associate Jobs in Chesapeake, VA (NOW HIRING)

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Client Support Associate information

See Chesapeake, VA salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Chesapeake, VA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.40 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Chesapeake, VA are hiring for Client Support Associate jobs? Cities near Chesapeake, VA with the most Client Support Associate job openings:

Client Relations Associate - Entry Level

HHV

Virginia Beach, VA • On-site

$34K - $43K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We#39;re a leading event marketing and brand promotions company dedicated to creating memorable customer experiences and delivering outstanding results for our clients. Through innovative marketing campaigns and face-to-face engagement, we help brands build meaningful connections with their audiences.

We#39;re seeking a motivated and detail-oriented Client Relations Associate to join our growing team. In this entry-level role, you#39;ll build strong client relationships, support marketing campaigns, assist with customer engagement, and help ensure an exceptional client experience. This is an excellent opportunity for someone looking to grow a career in marketing, client services, customer relations, or brand management.

No prior experience is required—we provide comprehensive paid training and ongoing mentorship.

Key Responsibilities

  • Serve as a primary point of contact for client questions, requests, and support.
  • Build and maintain positive relationships with clients while delivering exceptional customer service.
  • Support the execution of marketing campaigns and brand promotions.
  • Prepare client presentations, reports, and campaign updates.
  • Monitor campaign performance and assist in gathering insights to improve results.
  • Help ensure marketing events and promotional activities run efficiently.
  • Maintain accurate client records and assist with account management.
  • Collaborate with internal teams to meet client expectations and campaign objectives.
  • Represent clients professionally while maintaining a high standard of service.

Qualifications

  • Bachelor#39;s degree in Marketing, Communications, Business, or a related field is preferred but not required.
  • Excellent communication and interpersonal skills.
  • Strong customer service and relationship-building abilities.
  • Highly organized with strong attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Positive attitude, strong work ethic, and willingness to learn.
  • Comfortable working independently and as part of a team.
  • Previous experience in customer service, retail, hospitality, marketing, sales, or client support is a plus but not required.

Benefits

  • Competitive pay.
  • Paid training and ongoing professional development.
  • Clear opportunities for career advancement.
  • Collaborative, supportive, and energetic team environment.
  • Hands-on experience in marketing, client relations, and brand promotions.
  • Leadership development and mentorship opportunities.

Apply