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Client Support Associate Jobs in Tennessee (NOW HIRING)

Southwestern Companies

Client Service Associate

Nashville, TN · On-site

$14 - $19.25/hr

The Client Service Associate is responsible for supporting our client service team by handling foundational service tasks that do not require a Property & Casualty license. This position is ideal for ...

Bluwave

Client Solutions Associate

Brentwood, TN · On-site

By blending AI, technology, and data with concierge-like consultative support, BluWave expertly ... Client Solutions Associate position who can work efficiently either by themselves or while ...

Capital Health

Serves as primary point of contact between participants and caregivers to clinic team, and provides clerical support through answering phones, greeting participants, and assisting with coordination ...

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Client Support Associate information

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities in Tennessee are hiring for Client Support Associate jobs? Cities in Tennessee with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Computer Network Technician III

Abacus Technology

Manchester, TN • On-site

$15.50 - $20.75/hr

Full-time

Re-posted 15 days ago

Job description

Overview

Abacus Technology is seeking a Computer Network Technician to provide IT support for the Arnold Engineering Development Complex (AEDC) at Arnold AFB.  This is a full-time, represented position.

Responsibilities
  • Provide installation and support of desktops, laptops, printers, multifunction devices, mobile phones, and tablets. 
  • Develop, maintain, and disseminate a listing of all currently supported and approved software, hardware, and peripherals. 
  • Respond to all problem calls and dispatch the appropriate category of support which shall include warranty service providers and external software vendors. 
  • Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty. 
  • Perform repairs for items not covered by warranty. 
  • Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, Internet operation and access questions, virus assistance, hardware and software implementation or integration problems, and a myriad of additional problems or requirements. 
  • Provide: troubleshooting for IP and some non-IP based desktop systems, peripherals, communications devices, operating systems, and desktop application software; installation of or assisting with installation of client-based desktop software; reporting security breaches; and providing software application assistance for commonly used office automation applications purchased from standard AF support contracts. 
  • Provide desktop engineering support consisting of demonstrating a complete knowledge of base communications; successful troubleshooting of application level issues, hardware issues, operating system level issues, and network level issues; understanding how network printers and scanners function; and supporting smart mobile devices and users. 
  • Develop, maintain, and document efficient processes for desktop configuration management and associated implementation of upgrades and maintenance. 
  • Install and integrate PC hardware and supported software. 
  • Establish and maintain baselines for all workstation and peripheral device configurations. 
  • Develop and maintain documented processes for the efficient deployment and retrieval of PC, laptop, printer, multi-function printer, and PC-related hardware and software applications while meeting defined performance standards. 
  • Maintain and support peripheral equipment for client devices including printers, scanners, mobile computing devices, CD/DVD duplicators, and special purpose hardware and software as required by the Government. 
  • Maintain client support for LAN access and remote access via VPN and wireless services.
  • Ensure all software operating on Government computers is legal, licensed, and approved for install. 
  • Maintain current anti-virus protection and AF computer emergency response team compliance, manage Government-provided anti-spyware software, and report compliance on a monthly basis or as required by the Government. 
  • Ensure all required critical and spare parts are identified for purchase and are on hand within e-Official records. 
  • Provide spare part status reports on a monthly basis or to the COR as needed. 
Qualifications

5+ years experience providing client service support.  Associate's degree in a related field.  Must be Security+ CE certified.  Must be able to obtain a Microsoft certification (e.g. Microsoft 365 Certified: Fundamentals) within six months of hire.  Experience with tier II and tier III touch maintenance.  Experience installing, configuring, and troubleshooting desktops, laptops, and peripherals.  Able to maintain technical documentation and inventory.  Excellent writing and diagramming skills for technical documentation.  Excellent business communication, presentation and interpersonal skills.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Employment Type: OTHER

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