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Client Support Associate Jobs in Tennessee (NOW HIRING)

C Spire

Network Support Specialist II

Knoxville, TN · On-site

Build and maintain strong client relationships focused on satisfaction, trust, and long-term ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Nashville, TN · On-site

Build and maintain strong client relationships focused on satisfaction, trust, and long-term ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

Southwestern Companies

Client Service Associate

Nashville, TN · On-site

$14 - $19.25/hr

The Client Service Associate is responsible for supporting our client service team by handling foundational service tasks that do not require a Property & Casualty license. This position is ideal for ...

Capital Health

Serves as primary point of contact between participants and caregivers to clinic team, and provides clerical support through answering phones, greeting participants, and assisting with coordination ...

janney

As a Private Client Associate you will play an integral role in the success of the Janney branch ... Initiative - Proactively utilizing available technology and tools to support efficient and ...

janney

As a Private Client Associate you will play an integral role in the success of the Janney branch ... Initiative - Proactively utilizing available technology and tools to support efficient and ...

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Client Support Associate information

What jobs pay 4000 a week without a degree?

A Client Support Associate typically earns less than $4,000 weekly, but high-paying roles that can reach this level without a degree include sales positions such as real estate brokers, certain sales managers, or specialized trades like commercial pilots and some tech roles like software developers with experience. These jobs often require strong skills, certifications, or extensive experience rather than formal degrees.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What is a client support associate?

A client support associate is a professional who assists clients by addressing their questions, resolving issues, and providing information about products or services. They often work in customer service environments, using communication skills and tools like CRM software to ensure client satisfaction and retention.
Infographic showing various Client Support Associate job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Network Support Specialist II

Cspire_telapex

Nashville, TN • On-site

Full-time

Medical, Retirement

Posted 12 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

"Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
As a Network Support Specialist I or II, you will be part of a dynamic team that manages and supports IT infrastructure and applications for our partners. This role requires curiosity, critical thinking, and the drive to deliver an exceptional customer experience. You will work with routers, firewalls, switches, VPNs, and wireless systems to ensure network stability, performance, and security. This position is ideal for a team player eager to expand technical knowledge and grow into advanced networking roles.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

  • Provide exceptional customer service and clear communication to internal and external clients.

  • Build and maintain strong client relationships focused on satisfaction, trust, and long-term partnership.

  • Work collaboratively within a team environment to troubleshoot, resolve, and document network issues.

  • Perform general network troubleshooting, including routing, switching, wireless, DNS, DHCP, VOIP, VLAN, and VPN.

  • Troubleshoot and configure firewalls, including: Cisco ASA, Cisco Meraki, Fortinet, SonicWall

  • Diagnose and resolve client-side ISP and connectivity issues.

  • Collaborate with other internal departments and external vendors to resolve client-side technical issues.

  • Audit and update documentation for network configurations and infrastructure.

  • Perform hardware and software installations, upgrades, and maintenance for client environments.

  • Participate in the networking on-call rotation and handle occasional after-hours or weekend work as needed.

  • Travel off-site or to customer locations when required.

  • Read, write, and comprehend technical manuals, OEM documentation, and procedural materials.

  • Participate in technical meetings and contribute to continuous improvement discussions.

  • Complete annual training plans and pursue required certifications.

  • Perform other tasks or duties as assigned.

This position is an exceptional introduction to network infrastructure and client support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Network Support Specialist you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our Managed Services team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, for Level II, we require:

  • 2-3 years of experience supporting or implementing IT infrastructure.

  • 1+ years of experience supporting networking technologies or equivalent education.

We will give special consideration to candidates who have:

  • An Associate's degree in Computer Science or a related field.

  • CCENT or similar industry certification.

  • Proven experience configuring and managing advanced networking hardware, including routers, switches, firewalls, wireless systems, and internet proxy devices.

  • Working knowledge of networking protocols such as BGP, EIGRP, OSPF, and MPLS.

  • Cisco, Citrix, VMware, or Microsoft (Administrator/Engineer level) certifications or equivalent experience.

  • Experience managing network devices via CLI.

  • Experience supporting EMR/EHR systems and client environments.

  • Strong leadership potential and the ability to work effectively in a team environment.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

  • Competitive Compensation Package

  • Blue Cross Blue Shield Health Insurance

  • Tuition Assistance Programs

  • Complimentary Wireless Service & Device*

  • 401k Match

  • Teladoc Telemedicine

  • WellBeacon Wellness Program

  • Paid Talent Referral Opportunities

  • Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen. Occasional travel and after-hours work required. Must be able to lift up to 40 lbs. and adapt to a rapidly changing technical environment.

Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply