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Client Success Jobs in Kent, OH (NOW HIRING)

415 Group

Client Success Assistant

North Canton, OH · On-site

The 415 Group is seeking a Client Success Assistant to support our growing IT team. This role is perfect for someone who enjoys juggling multiple priorities, communicating with clients, and ensuring ...

Ahola

Client Success Partner - Payroll Operations

Brecksville, OH · On-site

$22.25 - $30.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Partner Why work at Ahola? Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small ...

Ahola

Client Success Partner - Payroll Operations

Brecksville, OH

$22.25 - $30.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Partner Why work at Ahola? Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small ...

Ahola

Client Success Partner - Payroll Operations

Brecksville, OH · On-site

$22.25 - $30.50/hr

  • Dental

  • Life

  • Retirement

  • PTO

Client Success Partner Why work at Ahola?Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small ...

BDO

D365 Client Relationship Manager

Akron, OH

  • Retirement

Captures business objectives, priorities, and success criteria; maintain a shared client success plan aligned to D365 (CE/F&O/BC) and/or Power Platform outcomes * Leads regular business reviews ...

New

BDO USA

D365 Client Relationship Manager

Akron, OH · On-site

  • Retirement

Captures business objectives, priorities, and success criteria; maintain a shared client success plan aligned to D365 (CE/F&O/BC) and/or Power Platform outcomes * Leads regular business reviews ...

New

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

  • Dental

  • Life

  • PTO

This position provides hands-on experience in payroll operations, HCM systems, and client support while serving as a development path toward a future Client Success Partner role.What You'll Do as ...

Ahola Corporation

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position provides hands-on experience in payroll operations, HCM systems, and client support while serving as a development path toward a future Client Success Partner role. What You'll Do as ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position provides hands-on experience in payroll operations, HCM systems, and client support while serving as a development path toward a future Client Success Partner role. What You'll Do as ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position provides hands-on experience in payroll operations, HCM systems, and client support while serving as a development path toward a future Client Success Partner role. What You'll Do as ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Kent, OH

Client Success information

See Kent, OH salary details

$29.6K

$75.7K

$127.7K

How much do client success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success in Kent, OH is $75,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $90,300.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Kent, OH?

The most popular types of Client Success jobs in Kent, OH are:

What job categories do people searching Client Success jobs in Kent, OH look for?

The top searched job categories for Client Success jobs in Kent, OH are:

What cities near Kent, OH are hiring for Client Success jobs?

Cities near Kent, OH with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Kent, OH as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $75,738 per year, or $36.4 per hour.

Client Success Assistant

415 Group

North Canton, OH • On-site

Full-time

Posted 14 days ago

Job description

Join The 415 Group's IT Division

Are you highly organized, detail-oriented, and someone who enjoys keeping things moving? Do you thrive in a fast-paced environment where accuracy and exceptional client service matter? If so, we'd love to meet you.

The 415 Group is seeking a Client Success Assistant to support our growing IT team. This role is perfect for someone who enjoys juggling multiple priorities, communicating with clients, and ensuring every detail is handled correctly the first time.

Reports to: Director of Client Success

Responsibilities

  • Manage and maintain our IT inventory and equipment room.
  • Prepare quotes and assist with procurement for client technology needs.
  • Coordinate orders and communicate with vendors regarding purchasing and support.
  • Communicate professionally with clients, vendors, and internal team members.
  • Participate in team meetings and contribute to process improvements.
  • Assist with additional administrative and client support tasks as needed.

What We're Looking For

The ideal candidate is someone who:

  • Pays close attention to detail and takes pride in getting things right.
  • Works quickly without sacrificing accuracy.
  • Can manage multiple priorities in a fast-paced environment.
  • Is dependable, organized, and proactive.
  • Enjoys helping clients and supporting a collaborative team.
  • Has excellent written and verbal communication skills.
  • Is comfortable using Microsoft Office and learning new software.
  • Demonstrates professionalism when working with clients and vendors.


Why Join The 415 Group?

You'll be joining a team that values collaboration, exceptional client service, and continuous improvement. Your work will directly contribute to helping our clients succeed while supporting a growing and dynamic IT practice.

Apply