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Client Success Jobs in Clearfield, UT (NOW HIRING)

Octanner

Client Success Manager

Salt Lake City, UT · On-site +1

The Client Success Management team has been created and tasked with providing focused attention to O.C. Tanner's largest clients. CSMs (Client Success Manager) are experienced, highly skilled ...

Audiohook

Client Success Manager

Eden, UT · Remote

QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs Experience * 3-6+ years in client success, account management, or ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager ... Participate professionally in client-facing and internal meetings, representing MarketStar with ...

Kalepa

Implementation Specialist

Salt Lake City, UT · Remote

$105K - $130K/yr

They support the Client Success team to ensure we are hitting project deadlines in an accurate and professional manner. Our ideal candidate has a history of providing a superior client experience ...

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All JobsClient Success JobsClient Success Jobs in Clearfield, UT

Client Success information

See Clearfield, UT salary details

$30.3K

$77.4K

$130.5K

How much do client success jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success in Clearfield, UT is $77,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Clearfield, UT? The most popular types of Client Success jobs in Clearfield, UT are:
What job categories do people searching Client Success jobs in Clearfield, UT look for? The top searched job categories for Client Success jobs in Clearfield, UT are:
What cities near Clearfield, UT are hiring for Client Success jobs? Cities near Clearfield, UT with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Clearfield, UT as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $77,427 per year, or $37.2 per hour.

Client Success Manager

Octanner

Salt Lake City, UT • On-site, Remote

Full-time

Posted 11 days ago

Job description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday through Wednesday in office, option to work remote Thursday & Friday.

Join us as we help people all over the world thrive at work. Here is where we need you most:

The Client Success Management team has been created and tasked with providing focused attention to O.C. Tanner's largest clients. CSMs (Client Success Manager) are experienced, highly skilled professionals whose primary responsibility is to align O.C. Tanner resources to reduce risk, solve issues, and deliver high-quality results to deliver a strategic solution while maintaining a positive relationship with the client.

Essential Duties and Responsibilities

  • Personally accountable for the relationship and success of our largest clients

  • Understand different business environments and the issues that affect individual clients

  • Ensure contract compliance and negotiate key contract terms and extensions.

  • Make key decisions about the management and success of a client's program to improve partnership and revenue

  • Monitor client KPI's and determine needed change to improve program success

  • Present ideas, strategies and solutions to mid-level and senior-level executives to influence decisions

  • Lead meaningful strategy discussions with the ability to clearly and concisely "tell the story"

  • Mentor, train and lead others in effective client service principles and best practices

  • Solve problems, create efficiencies, and suggest process improvements

  • Manage projects with discretion and sound judgement, skill, and efficiency

  • Collaborate with other roles and departments across the company

  • Gain extensive understanding of client solutions and recognition objectives, and partner with O.C. Tanner sales team to help achieve success

  • Manage the day-to-day relationship with main client contacts of our largest clients

  • Develop solid relationships with clients to allow long-term partnerships to flourish (retention)

  • Provide exceptional technology expertise

Requirements:

  • Bachelor's Degree

  • 3 years of experience in client success management and preference given to experience in managing SaaS accounts

  • Ability to multitask and process work quickly, efficiently, and accurately

  • In-depth knowledge of the systems and processes necessary for client management

  • Strong communication skills (email, phone, presentations)

  • Ability to work in a team atmosphere

  • Experienced project manager

  • Strong problem-solving skills

  • Ability to research complex issues and develop strategic solutions

  • Participate in continuous improvement (change)

  • Strong sense of pride and accountability to their jobs

  • Ability to adapt to change

  • Travel to client locations to conduct Client Strategic Reviews is required

Apply