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Client Success Jobs in New Mexico (NOW HIRING)

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

VTrips

Client Success Manager

Santa Fe, NM

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

Global TekMed

Client Service Representative

Las Cruces, NM · On-site

$11.50 - $15.50/hr

Assisting with the seamless flow of documents, processes, and strategies for client success. * Collaborating closely with cross-functional teams to enhance our service offerings. * Other duties as ...

Public Consulting Group

Client Service Associate 2

Santa Fe, NM · On-site

$14.25 - $19.50/hr

... student success, improve programs and processes, and optimize financial resources. We work with ... Client Service & Ticket Resolution * Serve as the day-to-day point of contact for assigned clients ...

VTrips

Property Care Manager

Santa Fe, NM · On-site

$43K/yr

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios. * Conduct monthly quality control inspections of assigned portfolios ...

VTrips

Property Care Manager

Santa Fe, NM

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios. * Conduct monthly quality control inspections of assigned portfolios ...

Franklin Covey

Mid-Market Client Partner

Santa Fe, NM · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

Socket.dev

Director of Client Services

Farmington, NM · On-site

$120 - $190/hr

Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...

New

Franklin Covey

Client Partner - Education

Santa Fe, NM · On-site

$105/hr

Client Partner Global Title: Client Partner Division & Department: Education Sales Status ... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ...

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All JobsClient Success JobsClient Success Jobs in New Mexico

Client Success information

See New Mexico salary details

$31.5K

$80.5K

$135.7K

How much do client success jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success in New Mexico is $80,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in New Mexico? The most popular types of Client Success jobs in New Mexico are:
What are popular job titles related to Client Success jobs in New Mexico? For Client Success jobs in New Mexico, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in New Mexico look for? The top searched job categories for Client Success jobs in New Mexico are:
What cities in New Mexico are hiring for Client Success jobs? Cities in New Mexico with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in New Mexico as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $80,495 per year, or $38.7 per hour.

Client Success Manager

VTrips

Santa Fe, NM • On-site

$50K/yr

Full-time

Re-posted 2 days ago

VTrips rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 21 rated holiday rentals

Job description

Exciting Career Opportunity at VTrips
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.
Key Responsibilities:
  • Review QC walks with Property Care Managers and address any unit needs or concerns.
  • Call 10 owners using QC walk information and log conversations in the QC App.
  • Contact OWN and OWG arrivals for the following day.
  • Update property information in Track based on updates from Property Care Managers.
  • Contact owners regarding work exceeding contract limits.
  • Review previous day's work orders.
  • Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.
  • Walk owner arrivals.
  • Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Weekly Responsibilities:
  • Reach out to HOAs for updates on buildings, amenities, and projects.
  • Meet with visiting owners in person.
  • Review closed work orders and billing for accuracy.
  • Ensure timely completion of COP/GOP process.
  • Meet with Property Managers to review portfolio action items and needs.

Monthly Responsibilities:
  • Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.
  • Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.
  • Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.
  • Participate in development workshops with the Director of Client Success and Property Care Manager.
  • Review monthly owner statements for accuracy.

Ongoing Responsibilities:
  • Review active inventory for top-grade opportunities.
  • Ensure owner contracts are complete, valid, and up-to-date.
  • Manage communications with owners regarding inclement weather and natural disasters.
  • Recommend annual preventative maintenance not included in the Rental Management Agreement.
  • Perform other tasks as assigned by the supervisor.

Key Performance Indicators (KPIs):
  • Achieve a net gain of 8 new inventory units annually.
  • Maintain owner credits at less than 0.5% of gross rents.
  • Ensure 100% accuracy on owner statements.
  • Document all owner communication.
  • Achieve a 4.5 Owner Survey score in communication.
  • Resolve work orders within 5 days.
  • Complete upgrade requests within 14 days.

Job Requirements:
  • Proficiency with document management, databases, and spreadsheets.
  • Working knowledge of Microsoft applications.
  • Strong organizational skills with the ability to multitask and problem-solve.
  • Excellent communication skills.

Physical, Mental, and Environmental Demands:
  • Sitting - 30%, Walking/Standing - 70%.
  • Required to stoop, bend, stretch, twist, and reach.
  • Regularly lift up to 25 lbs.
  • Must be able to talk or hear.
  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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