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Client Success Manager Jobs in New Mexico (NOW HIRING)

VTrips

Client Success Manager

Santa Fe, NM

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

Cleo

Customer Success Manager

Santa Fe, NM · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Clayton Homes

Customer Success Manager

Albuquerque, NM · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

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Client Success Manager information

See New Mexico salary details

$31.5K

$80.5K

$135.7K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in New Mexico is $80,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in New Mexico?

The most popular types of Client Success jobs in New Mexico are:

What are popular job titles related to Client Success Manager jobs in New Mexico?

For Client Success Manager jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in New Mexico look for?

The top searched job categories for Client Success Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Client Success Manager jobs?

Cities in New Mexico with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in New Mexico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,495 per year, or $38.7 per hour.

Client Success Manager

VTrips

Santa Fe, NM

$50K/yr

Full-time

Re-posted 27 days ago

VTrips rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Exciting Career Opportunity at VTrips
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.

Key Responsibilities:

  • Review QC walks with Property Care Managers and address any unit needs or concerns.

  • Call 10 owners using QC walk information and log conversations in the QC App.

  • Contact OWN and OWG arrivals for the following day.

  • Update property information in Track based on updates from Property Care Managers.

  • Contact owners regarding work exceeding contract limits.

  • Review previous day's work orders.

  • Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.

  • Walk owner arrivals.

  • Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Weekly Responsibilities:

  • Reach out to HOAs for updates on buildings, amenities, and projects.

  • Meet with visiting owners in person.

  • Review closed work orders and billing for accuracy.

  • Ensure timely completion of COP/GOP process.

  • Meet with Property Managers to review portfolio action items and needs.

Monthly Responsibilities:

  • Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.

  • Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.

  • Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.

  • Participate in development workshops with the Director of Client Success and Property Care Manager.

  • Review monthly owner statements for accuracy.

Ongoing Responsibilities:

  • Review active inventory for top-grade opportunities.

  • Ensure owner contracts are complete, valid, and up-to-date.

  • Manage communications with owners regarding inclement weather and natural disasters.

  • Recommend annual preventative maintenance not included in the Rental Management Agreement.

  • Perform other tasks as assigned by the supervisor.

Key Performance Indicators (KPIs):

  • Achieve a net gain of 8 new inventory units annually.

  • Maintain owner credits at less than 0.5% of gross rents.

  • Ensure 100% accuracy on owner statements.

  • Document all owner communication.

  • Achieve a 4.5 Owner Survey score in communication.

  • Resolve work orders within 5 days.

  • Complete upgrade requests within 14 days.

Job Requirements:

  • Proficiency with document management, databases, and spreadsheets.

  • Working knowledge of Microsoft applications.

  • Strong organizational skills with the ability to multitask and problem-solve.

  • Excellent communication skills.

Physical, Mental, and Environmental Demands:

  • Sitting – 30%, Walking/Standing – 70%.

  • Required to stoop, bend, stretch, twist, and reach.

  • Regularly lift up to 25 lbs.

  • Must be able to talk or hear.

  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!

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