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Client Success Account Manager Jobs in New Mexico

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

GDI Infotech

Technical Account Manager

Albuquerque, NM · On-site

$90 - $120/hr

Qualifications * 3+ years of experience in Account Management, Client Success, Business Development, or a Technical Account Manager role. * Previous experience within an MSP, IT Services Provider ...

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Client Success Account Manager information

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in New Mexico?

For Client Success Account Manager jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in New Mexico look for?

The top searched job categories for Client Success Account Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Client Success Account Manager jobs?

Cities in New Mexico with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in New Mexico as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Client Success Manager

VTrips

Santa Fe, NM • On-site

$50K/yr

Full-time

Re-posted 27 days ago

VTrips rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Exciting Career Opportunity at VTrips
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.

Key Responsibilities:

  • Review QC walks with Property Care Managers and address any unit needs or concerns.

  • Call 10 owners using QC walk information and log conversations in the QC App.

  • Contact OWN and OWG arrivals for the following day.

  • Update property information in Track based on updates from Property Care Managers.

  • Contact owners regarding work exceeding contract limits.

  • Review previous day's work orders.

  • Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.

  • Walk owner arrivals.

  • Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Weekly Responsibilities:

  • Reach out to HOAs for updates on buildings, amenities, and projects.

  • Meet with visiting owners in person.

  • Review closed work orders and billing for accuracy.

  • Ensure timely completion of COP/GOP process.

  • Meet with Property Managers to review portfolio action items and needs.

Monthly Responsibilities:

  • Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.

  • Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.

  • Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.

  • Participate in development workshops with the Director of Client Success and Property Care Manager.

  • Review monthly owner statements for accuracy.

Ongoing Responsibilities:

  • Review active inventory for top-grade opportunities.

  • Ensure owner contracts are complete, valid, and up-to-date.

  • Manage communications with owners regarding inclement weather and natural disasters.

  • Recommend annual preventative maintenance not included in the Rental Management Agreement.

  • Perform other tasks as assigned by the supervisor.

Key Performance Indicators (KPIs):

  • Achieve a net gain of 8 new inventory units annually.

  • Maintain owner credits at less than 0.5% of gross rents.

  • Ensure 100% accuracy on owner statements.

  • Document all owner communication.

  • Achieve a 4.5 Owner Survey score in communication.

  • Resolve work orders within 5 days.

  • Complete upgrade requests within 14 days.

Job Requirements:

  • Proficiency with document management, databases, and spreadsheets.

  • Working knowledge of Microsoft applications.

  • Strong organizational skills with the ability to multitask and problem-solve.

  • Excellent communication skills.

Physical, Mental, and Environmental Demands:

  • Sitting – 30%, Walking/Standing – 70%.

  • Required to stoop, bend, stretch, twist, and reach.

  • Regularly lift up to 25 lbs.

  • Must be able to talk or hear.

  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!

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