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Client Success Jobs in Manitoba (NOW HIRING)

Royal Bank of Canada

Banking Advisor

Thompson, MB · On-site

Opportunity to achieve great success and grow your career with RBC Job Skills Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data ...

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All JobsClient Success JobsClient Success Jobs in Manitoba

Client Success information

See Manitoba salary details

$23K

$59.2K

$116.5K

How much do client success jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success in Manitoba is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Manitoba? The most popular types of Client Success jobs in Manitoba are:
What job categories do people searching Client Success jobs in Manitoba look for? The top searched job categories for Client Success jobs in Manitoba are:
What cities in Manitoba are hiring for Client Success jobs? Cities in Manitoba with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Manitoba as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,165 per year, or $28.4 per hour.

ANALYST, KNOW YOUR CLIENT - PRAIRIES

Business Development Bank of Canada

Winnipeg, MB • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book


POSITION OVERVIEW


At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, your work contributes directly to the success of small and medium-sized businesses across Canada. As a KYC Analyst, you will provide administrative and analytical support to the Financing team by managing the Know Your Client (KYC) process for loan applications. You will review client files, gather and analyze KYC documentation, identify potential compliance concerns, and work closely with the Business Development Lead (BDL) and Underwriter to ensure complete and accurate submissions. At BDC, we value inclusion, equity, and diversity, and you can be yourself at work.


CHALLENGES TO BE MET


  • Lead the KYC process from end to end, ensuring the timely collection, review, analysis, and validation of required KYC documentation.
  • Review customer files to understand the overall financing request and identify missing information or documentation.
  • Analyze KYC information and documentation to identify potential non-compliance issues, risks, or concerns.
  • Escalate KYC-related findings and concerns to the Business Development Lead (BDL) as required.
  • Follow up directly with clients to obtain required information and documentation.
  • Manage multiple KYC files simultaneously while maintaining accuracy and meeting deadlines.
  • Collaborate closely with the Business Development Lead, Underwriter, and internal partners to ensure all KYC requirements are met.
  • Submit complete and error-free KYC documentation in accordance with established policies, procedures, and standards.
  • Provide timely, accurate, and professional service to existing and prospective clients.
  • Build and maintain effective working relationships with clients and internal stakeholders.
  • Stay up to date on changes to KYC policies, procedures, regulatory requirements, and industry trends that may impact BDC.
  • Support BDC's commitment to delivering a high-quality experience to Canadian entrepreneurs.

WHAT WE ARE LOOKING FOR


Required Qualifications

  • Bachelor's degree in Business Administration or a related field.
  • Ability to analyze and interpret financial statements.
  • Strong business acumen.
  • Ability to build and maintain effective relationships with internal and external stakeholders.
  • Exceptional attention to detail.
  • Client service orientation with the ability to listen, identify issues, and support resolution.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to prioritize workload and manage multiple responsibilities simultaneously.
  • Ability to work independently and meet tight deadlines.
  • Proficiency in Microsoft Office Suite, including:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  • Ability to review, analyze, and validate KYC documentation and information.
  • Availability to work on-site a minimum of three (3) days per week.

Preferred Qualifications

  • Experience supporting KYC (Know Your Client), compliance, anti-money laundering (AML), customer due diligence (CDD), or lending-related processes.
  • Experience working in a financial services, banking, lending, or commercial financing environment.
  • Demonstrated teamwork and collaboration skills.
  • Flexibility and adaptability in a fast-paced environment.
  • Creative problem-solving skills.
  • Bilingualism in English and French

Locations: Calgary, Regina, Winnipeg, Edmonton, Saskatoon.


#INDHP

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

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